List of Tyler Munis Citizen Self Service Customers
Plano, 75024, TX,
United States
Since 2010, our global team of researchers has been studying Tyler Munis Citizen Self Service customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Tyler Munis Citizen Self Service for Citizen Engagement from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Tyler Munis Citizen Self Service for Citizen Engagement include: City of Hayward, a United States based Government organisation with 910 employees and revenues of $169.0 million, Pender County, NC, a United States based Government organisation with 400 employees and revenues of $122.0 million, City Of Pleasanton, CA, a United States based Government organisation with 485 employees and revenues of $75.0 million, Kill Devil Hills, NC, a United States based Government organisation with 220 employees and revenues of $21.0 million, City of Clemson, SC, a United States based Government organisation with 110 employees and revenues of $15.0 million and many others.
Contact us if you need a completed and verified list of companies using Tyler Munis Citizen Self Service, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Tyler Munis Citizen Self Service customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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City of Allen, TX - Department of Utility Billing | Utilities | 50 | $5M | United States | Tyler Technologies | Tyler Munis Citizen Self Service | Citizen Engagement | 2018 | n/a |
In 2018, City of Allen implemented Tyler Munis Citizen Self Service as a public-facing portal for its Department of Utility Billing. The Tyler Munis Citizen Self Service deployment is surfaced on the city website via the selfservice.cityofallen.org subdomain, delivering citizen engagement functionality directly to residents for utility account interactions.
The implementation centers on Citizen Engagement capabilities, providing online account management, bill presentment, and customer inquiry and service request workflows aligned with municipal utility billing operations. The portal is operated through the city web presence and is administered by the Department of Utility Billing, with governance focused on integrating citizen-facing requests into existing billing and customer service procedures.
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City of Clemson, SC | Government | 110 | $15M | United States | Tyler Technologies | Tyler Munis Citizen Self Service | Citizen Engagement | 2016 | n/a |
In 2016, City of Clemson, SC deployed Tyler Munis Citizen Self Service as a public facing Citizen Engagement portal on the city website. The implementation is surfaced through a Tyler hosted URL, indicating a vendor hosted deployment model that provides resident access to municipal services from the city web domain.
Tyler Munis Citizen Self Service was configured to present core citizen workflows typical of a municipal self service portal, including account lookup, view and pay billing workflows, online utility and tax billing access, submission of service requests, and permit and records inquiry. The configuration emphasizes citizen authentication, profile management, and workflow orchestration for front office interactions, aligned with Citizen Engagement functional terminology.
Operationally the portal supports municipal customer service, finance and utilities interactions by providing a single public entry point for residents, and municipal administrators manage portal configuration and content through the Tyler Munis self service administration functions. The deployment is delivered via the Tyler hosted infrastructure at clemsonsc-energovpub.tylerhost.net, and it is presented as the city’s primary online citizen engagement layer for municipal services.
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City of Hayward | Government | 910 | $169M | United States | Tyler Technologies | Tyler Munis Citizen Self Service | Citizen Engagement | 2012 | n/a |
In 2012, the City of Hayward implemented Tyler Munis Citizen Self Service as part of a broader Munis ERP deployment, positioning the application in the Citizen Engagement category. The city conducted a formal request for proposal and used internal IT teams to evaluate ERP vendors before selecting Tyler Technologies, aligning procurement and technical governance under municipal IT leadership.
Tyler Munis Citizen Self Service was deployed alongside Munis modules for financial management, human capital management, utility billing and content management, establishing a unified application footprint to support online constituent interactions. The Citizen Self Service implementation delivered standard citizen engagement capabilities such as online account access for residents and vendors, electronic payment and request workflows, and role based access for employees and external constituents.
Operational coverage extended across departments responsible for finance, utilities, HR and vendor services, with self-service access provisioned for residents, vendors and city staff. Configuration work emphasized integration touchpoints between Tyler Munis Citizen Self Service and the Munis financial, utility billing, HCM and content management components to maintain transactional continuity and centralized records.
Contractual scope included software licenses, related professional services, maintenance and support, with an evergreen enhancement model for ongoing product updates at no additional client cost. Governance and rollout were managed by Hayward’s IT leadership and internal teams, with explicit expectations that Munis and Tyler Munis Citizen Self Service would modernize business methodology and strengthen service delivery to constituents.
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Government | 485 | $75M | United States | Tyler Technologies | Tyler Munis Citizen Self Service | Citizen Engagement | 2015 | n/a |
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Utilities | 55 | $8M | United States | Tyler Technologies | Tyler Munis Citizen Self Service | Citizen Engagement | 2021 | n/a |
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Education | 150 | $11M | United States | Tyler Technologies | Tyler Munis Citizen Self Service | Citizen Engagement | 2020 | n/a |
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Government | 220 | $21M | United States | Tyler Technologies | Tyler Munis Citizen Self Service | Citizen Engagement | 2005 | n/a |
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Government | 400 | $122M | United States | Tyler Technologies | Tyler Munis Citizen Self Service | Citizen Engagement | 2019 | n/a |
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Government | 20 | $2M | United States | Tyler Technologies | Tyler Munis Citizen Self Service | Citizen Engagement | 2019 | n/a |
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Government | 35 | $4M | United States | Tyler Technologies | Tyler Munis Citizen Self Service | Citizen Engagement | 2015 | n/a |
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Buyer Intent: Companies Evaluating Tyler Munis Citizen Self Service
- Level 5 Capital, a United States based Banking and Financial Services organization with 10 Employees
- B-Lynk, a United States based Professional Services company with 50 Employees
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