Lansing, 48933, MI,
United States
City of Lansing Code Enforcement Division Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by City of Lansing Code Enforcement Division and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 30 City of Lansing Code Enforcement Division employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that City of Lansing Code Enforcement Division has purchased the following applications: Quadients Folder Inserters for Mailing System in 2016, Zoom for Audio Video and Web Conferencing in 2020, CivicEngage for Citizen Engagement in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems City of Lansing Code Enforcement Division is running and its propensity to invest more and deepen its relationship with Quadient , Zoom Video Communications , CivicPlus or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing City of Lansing Code Enforcement Division revenues, which have grown to $5.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for City of Lansing Code Enforcement Division intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Quadient | Legacy | Quadients Folder Inserters | Mailing System | ERP Services and Operations | n/a | 2016 | 2016 |
In 2016, the City of Lansing Code Enforcement Division deployed Quadients Folder Inserters. The Quadients Folder Inserters serves as the division's Mailing System for preparing outgoing enforcement notices, rental registration invoices, and customer correspondence.
The physical deployment is located in the municipal office mail station and is operated by Code Enforcement administrative staff as part of scheduled mail runs, supporting front counter interactions, reminder calls, and rental inspection communications. Implementation focuses on mechanical folding, automated envelope insertion, batch job programming, and document collation, reflecting core Mailing System capabilities for multi-page notices. Staff continue to open and sort incoming mail manually and use a Neopost folding machine in parallel for smaller runs, while Quadients Folder Inserters handles higher-volume, batched mailings. The mailing workflow is operationally integrated with records management activities, with staff using BS&A Software to locate rental certificates, record enforcement violations, and enter new rental registration forms, and governance is role-based with Code Enforcement officers and administrators responsible for scheduling mail runs, operating the folder inserter, and reconciling front counter cash transactions.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoom Video Communications | Legacy | Zoom | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020, the City of Lansing Code Enforcement Division deployed Zoom and embedded Zoom on its public website to support remote engagement with residents. Zoom is implemented as the division's Audio Video and Web Conferencing platform and serves as the primary virtual meeting layer for staff and public interactions.
The deployment is departmental in scope, covering the Code Enforcement Division and its roughly 30 staff members, and leverages standard Audio Video and Web Conferencing capabilities such as video meetings, screen sharing, scheduled meetings, meeting links on the city website, and recording for administrative review. Implementation focused on web-hosted Zoom sessions accessed from the Lansing site, with configuration oriented to public access controls, meeting scheduling workflows, and staff-level meeting administration to support inspections, case conferences, and resident hearings.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| CivicPlus | Legacy | CivicEngage | Citizen Engagement | CRM | n/a | 2016 | 2016 |
In 2016, the City of Lansing Code Enforcement Division deployed CivicEngage as a public-facing Citizen Engagement application on the municipal website. The CivicEngage implementation is embedded in the City of Lansing website and functions as the primary digital channel for publishing public notices, presenting document libraries, and providing online forms for citizen-submitted code complaints and service requests. The deployment emphasizes web-based content management and citizen intake capabilities typical of the Citizen Engagement category, with CivicEngage serving both information dissemination and report submission roles.
Functionally the implementation configures CivicEngage modules for content management, online service request submission, community reporting forms, and calendar publishing to support code enforcement activities. Operational scope is concentrated on the Code Enforcement Division and city residents, with governance organized around centralized content authoring and intake workflow configuration to route citizen reports into divisional case handling. City of Lansing Code Enforcement Division CivicEngage Citizen Engagement supports code enforcement operations and public information workflows through a single, municipal-facing web deployment.
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Citizen Engagement | CRM |
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2020 | 2020 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2016 | 2016 |
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Application Performance Management | ITSM |
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2021 | 2021 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Critical Event Management | TRM |
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2018 | 2018 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2018 | 2018 |
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