New Albany, 38652, MS,
United States
City of New Albany, Mississippi Technographics
City of New Albany, Mississippi Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by City of New Albany, Mississippi and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 50 City of New Albany, Mississippi employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that City of New Albany, Mississippi has purchased the following applications: In-House ERP for ERP Financial in 2009, CSA Orbit Customer Management & Billing for Utilities Customer Care and Billing in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems City of New Albany, Mississippi is running and its propensity to invest more and deepen its relationship with In-House Applications , Catalis , Central Service Association or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing City of New Albany, Mississippi revenues, which have grown to $8.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for City of New Albany, Mississippi intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
City of New Albany, Mississippi Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| In-House Applications | Legacy | In-House ERP | ERP Financial | ERP Financial Management | n/a | 2009 | 2009 |
In 2009, the City of New Albany, Mississippi deployed an In-House ERP in the ERP Financial category. The In-House ERP was developed and provisioned by In-House Applications and targeted municipal financial operations for a small city government with roughly 50 employees.
The implementation concentrated on core financial modules, including general ledger, accounts payable, accounts receivable, budgeting, fiscal reporting, and fixed asset tracking. Configuration emphasized a municipal-style chart of accounts, role-based access for finance and procurement staff, and transaction posting workflows designed to support month-end close and budget control processes.
Operational coverage was centralized in the city finance function and extended to procurement and administrative teams for payment approvals and budget monitoring, delivered via a phased rollout across departments. Governance measures introduced during rollout included formal approval workflows embedded in the In-House ERP, segregation of duties controls configured in the application, and documented operational procedures to standardize processing and reporting, based on primary research performed by the ARTW Research Team.
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Payment Processing | ERP Financial Management |
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2020 | 2020 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Central Service Association | Legacy | CSA Orbit Customer Management & Billing | Utilities Customer Care and Billing | CRM | n/a | 2020 | 2020 |
In 2020, City of New Albany, Mississippi implemented CSA Orbit Customer Management & Billing as its municipal customer account and billing platform. The deployment is cataloged under the Utilities Customer Care and Billing category and is presented to residents and businesses through the municipality's public portal.
The CSA Orbit Customer Management & Billing implementation includes core category modules such as customer account management, billing and invoicing, automated billing cycles, and an online customer self-service portal. Configuration emphasized account lifecycle workflows, municipal rate structure support, and web-forward bill presentation to align with municipal utility billing practices.
The system is surfaced on the city's website via a web-accessible instance at https://newalbanylgw.utilitynexus.com/, enabling account lookup, billing history review, and initiation of online payments. Operational coverage centers on the city utilities office and supports customer service, billing operations, and revenue collection activities for municipal utility customers.
Governance and process changes established centralized customer records, standardized billing procedures, administrative controls for account edits, and dispute handling workflows to coordinate activity across the utilities function. The rollout prioritized public-facing account management and the operational needs of utility billing staff.
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IT Decision Makers and Key Stakeholders at City of New Albany, Mississippi
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Apps Being Evaluated by City of New Albany, Mississippi Executives
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