City of New Bern, NC
300 Pollock St,
New Bern, 28560, NC,
United States
New Bern, 28560, NC,
United States
1 252-636-4000
Government
City of New Bern, NC Technographics
City of New Bern, NC Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by City of New Bern, NC and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 449 City of New Bern, NC employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that City of New Bern, NC has purchased the following applications: Hansen MDM for Utilities ERP in 2025, Cisco Webex Meetings for Audio Video and Web Conferencing in 2022, Hansen CIS - BannerCX for Utilities Customer Care and Billing in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems City of New Bern, NC is running and its propensity to invest more and deepen its relationship with Hansen Technologies , Cisco Systems , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing City of New Bern, NC revenues, which have grown to $125.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for City of New Bern, NC intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
City of New Bern, NC Tech Stack and Enterprise Applications
City of New Bern, NC ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Hansen Technologies | Legacy | Hansen MDM | Utilities ERP | ERP Services and Operations | n/a | 2025 | 2025 |
In 2025 the City of New Bern, NC selected Hansen MDM as its Utilities ERP meter data management solution following a competitive procurement process, and the city is the first organization in North America to adopt the Hansen MDM offering. The selection was driven by a need to consolidate smart meter data for both electricity and water across municipal services and to leverage deeper analytics for customer engagement and operational control.
The Hansen MDM implementation targets meter data ingestion and centralized storage for electricity and water, replacing the operational complexity created by three different metering solutions currently in use. Hansen MDM will store and manage smart meter data, provide data validation and normalization capabilities, and expose usage insights that support load forecasting and the creation of new customer offers and incentives.
Hansen MDM is being integrated with the City’s billing and customer care system, also provided by Hansen, aligning meter-level insights with customer information system workflows and billing processes. The earlier work to implement the Hansen SaaS offering for CIS is cited as seamless, and this integration path enables automated offer creation and more direct customer engagement when MDM insights indicate peak loads or water usage patterns.
Governance of the rollout is led by the City of New Bern Public Utilities organization, reflecting executive sponsorship from the Director of Public Utilities and a procurement outcome from a competitive bid. The implementation narrative emphasizes cross-functional coordination between utilities operations and customer care to realize the MDM use cases for incentives, engagement, load forecasting, and loss protection.
Reported outcomes in the selection announcement include improved ability to protect against losses, enable incentives and customer engagement, forecast electricity and water loads, and deliver a more modern service experience for citizens when Hansen MDM is used alongside the Hansen customer care and billing solution. Hansen MDM is explicitly positioned as the centralized Utilities ERP meter data management layer that connects smart meter feeds to operational and customer-facing systems.
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City of New Bern, NC Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2022 | 2022 |
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Collaboration | Collaboration |
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2018 | 2018 |
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City of New Bern, NC CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Hansen Technologies | Legacy | Hansen CIS - BannerCX | Utilities Customer Care and Billing | CRM | n/a | 2023 | 2023 |
In 2023, the City of New Bern, NC went live on October 3, 2023 with a SaaS version of Hansen CIS - BannerCX, deploying Hansen CIS - BannerCX in the Utilities Customer Care and Billing category. This deployment is part of the city’s infrastructure-modernisation initiative and positions the Hansen Suite for Energy and Utilities as the platform to manage the full customer service and revenue lifecycle for water and energy-related services.
The implementation emphasizes enhanced UI configuration capabilities, business-process automation, wizards, and workflow engines to centralize customer management and billing operations. Functional coverage focuses on core customer information system capabilities, billing and revenue lifecycle management, configurable service workflows, and automation of routine customer service tasks consistent with Utilities Customer Care and Billing systems.
The SaaS architecture includes an expanded integration framework to enable system-to-system data exchange typical for municipal utilities, supporting integrations with metering and field operations, municipal finance and billing reconciliation systems, and external customer communication channels. Operational scope explicitly targets the city’s utilities billing and customer service functions for water and energy-related services within City of New Bern government operations.
Governance and rollout were executed as a go-live event tied to the city initiative, with configuration-controlled UI and workflow changes to standardize processes and reduce manual steps. The public announcement states the solution delivers business-process efficiencies, streamlined customer management and billing operations, and a secure, low cost of ownership.
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City of New Bern, NC PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Geographic Information System | PLM and Engineering |
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2018 | 2018 |
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City of New Bern, NC IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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IT Decision Makers and Key Stakeholders at City of New Bern, NC
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by City of New Bern, NC Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from City of New Bern, NC IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the City of New Bern, NC digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD City of New Bern, NC Technographics
City of New Bern, NC is a Government organization based in United States,
with around 449 employees and annual revenues of $125.0 million.
City of New Bern, NC operates a diverse technology stack with applications such as
Hansen MDM, Cisco Webex Meetings and Hansen CIS - BannerCX,
covering areas like Utilities ERP, Audio Video and Web Conferencing and Utilities Customer Care and Billing.
City of New Bern, NC has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Hansen Technologies and Cisco Systems.
City of New Bern, NC recently adopted applications including
Hansen MDM in 2025, Hansen CIS - BannerCX in 2023 and Cloudflare CDN in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of City of New Bern, NC’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates City of New Bern, NC’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete City of New Bern, NC technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.