List of Hansen CIS - BannerCX Customers
Hansen Technologies
31 Queen Street Level 13,
Melbourne, 3000, VIC,
Australia
Melbourne, 3000, VIC,
Australia
61 3 9840 3000
Professional Services
1643
$275M
Since 2010, our global team of researchers has been studying Hansen CIS - BannerCX customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Hansen CIS - BannerCX for Utilities Customer Care and Billing from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Hansen CIS - BannerCX for Utilities Customer Care and Billing include: New Mexico Gas Company, a United States based Utilities organisation with 700 employees and revenues of $250.0 million, City of New Bern, NC, a United States based Government organisation with 449 employees and revenues of $125.0 million, City of Kinston, a United States based Government organisation with 381 employees and revenues of $106.0 million, Anchorage Water and Wastewater Utility, a United States based Utilities organisation with 300 employees and revenues of $64.0 million, City of Kingsport, a United States based Media organisation with 117 employees and revenues of $12.0 million and many others.
Contact us if you need a completed and verified list of companies using Hansen CIS - BannerCX, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Hansen CIS - BannerCX customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
A Entelios | Utilities | 93 | $9M | Norway | Hansen Technologies | Hansen CIS - BannerCX | Utilities Customer Care and Billing | 2024 | n/a |
In 2024, Å Entelios implemented Hansen CIS - BannerCX in a Utilities Customer Care and Billing deployment to support its strategic entry into the Danish market. The implementation builds on an existing multi‑market partnership with Hansen that already covers Norway, Sweden and Finland, and it specifically targets connection to Danish automated market processes for corporate power customers.
Hansen CIS - BannerCX was configured to provide core customer care and billing capabilities, with explicit focus on metering orchestration, bill generation, settlement workflows and regulatory reporting. Configuration work includes support for customer account management, tariff handling and automated billing runs consistent with Utilities Customer Care and Billing functional expectations, and the solution is being extended to handle Danish business reference sheet processes.
The project scope includes integration with the Danish Energy Data Hub, development of BRS process support and automated data exchange to enable market settlement and meter data flows. Operational coverage is Denmark as the immediate rollout target while leveraging cross‑Nordic compatibility, and the implementation is positioned to interact with national market processes and centralized energy data distribution.
Governance is organized as a joint program between Å Entelios and Hansen, with a significant development track to deliver the necessary BRS functionality and secure compliance with Danish market rules. The stated outcome is streamlined handling of metering, billing, settlement and reporting for Å Entelios, strengthening its ability to serve corporate customers in Denmark through Hansen CIS - BannerCX in the Utilities Customer Care and Billing category.
|
 |
Anchorage Water and Wastewater Utility | Utilities | 300 | $64M | United States | Hansen Technologies | Hansen CIS - BannerCX | Utilities Customer Care and Billing | 2017 | n/a |
In 2017, Anchorage Water and Wastewater Utility deployed Hansen CIS - BannerCX in the Utilities Customer Care and Billing category to centralize customer account management, billing, and collections workflows. The Hansen CIS - BannerCX deployment was positioned to support front office customer service, billing clerks, collections staff, and field scheduling coordinators across the utility's operations.
Configuration of Hansen CIS - BannerCX encompassed customer account management and billing rate configuration, billing engine functions, posting and applying billing adjustments, and payment processing workflows including deposits and payment arrangements. The implementation also handled meter and MIU data maintenance, posting of manual meter consumption reads, service order lifecycle management including timely closure, application of service fees, and creation and tracking of septic hauler accounts.
The deployment operated alongside the utility's scheduling software to establish appointments between customers and field service personnel and to relay service details across divisions, supporting coordination between customer service and field operations. Operational coverage included customer service, collections and delinquent account management, billing operations, field scheduling, and support for rate design activities.
Governance and process controls emphasized accurate, timely data entry, verification of billing rate codes within the CIS Banner billing program, structured collections workflows including outbound calls and payment arrangements, and traceable service order handling. The system's curated account and rate data subsequently supported cross-functional initiatives, including Anchorage Water and Wastewater Utility participation in the 2022 COSS Rate Redesign.
|
 |
City of Kingsport | Media | 117 | $12M | United States | Hansen Technologies | Hansen CIS - BannerCX | Utilities Customer Care and Billing | 2024 | n/a |
In 2024, City of Kingsport implemented Hansen CIS - BannerCX in the Utilities Customer Care and Billing category, adopting an agile SaaS Customer Information System to modernize municipal utility billing and customer engagement. The deployment followed a competitive selection process and targets water, storm, and wastewater billing administered by the city’s utility services.
Hansen CIS - BannerCX was configured to support meter to cash workflows, rate and tariff configurability, billing scenario handling, account management, and customer care case processes. The city also implemented Hansen Self Service Portal and Hansen Business Intelligence to provide resident self service capabilities and operational analytics tied to billing exceptions and service inquiries.
The architecture is SaaS based with the CIS core integrated with the Self Service Portal and Business Intelligence layers to unify customer data and reporting. Operational scope focuses on customer service, billing operations, and the municipal IT organization, with functionality intended to streamline invoicing, payment processing interfaces typical of CIS platforms, and validation of meter data during billing cycles.
Governance and rollout emphasized configurability and speed of deployment, reflecting CIO priorities to support diverse billing scenarios and flexible rule configuration. The program is positioned to improve operational efficiency, enhance resident self service, and support City of Kingsport smart city initiatives by centralizing customer care and billing workflows under Hansen CIS - BannerCX.
|
 |
City of Kinston | Government | 381 | $106M | United States | Hansen Technologies | Hansen CIS - BannerCX | Utilities Customer Care and Billing | 2024 | n/a |
In 2024 the City of Kinston implemented Hansen CIS - BannerCX, adopting the solution within the Utilities Customer Care and Billing category to modernize its customer care and billing systems. The upgrade builds on a more than 26 year partnership with Hansen and focused on modernizing back end infrastructure to better serve residents and municipal utility operations.
Hansen CIS - BannerCX was deployed as a meter to cash platform combining an adaptive user interface with optimized workflows. Functional capabilities implemented include enhanced billing and payment management, improved data handling for multiple meter types, and advanced data accuracy features, all described as core to the Citys new CIS deployment. The implementation leverages Hansen CIS components that are part of the Hansen Suite for Energy & Utilities to centralize customer account, billing, and meter data workflows.
Operational scope covers the City of Kinstons utility services, including electricity, refuse, water, storm and wastewater functions, and affects customer service, billing operations, meter data management and revenue related processes. The City described the deployment as a modernization of back end infrastructure to provide more efficient data handling and to elevate citizen interactions with utility services. The narrative emphasizes system configuration to support municipal service types and utility operational terminology consistent with Utilities Customer Care and Billing systems.
Governance and rollout were executed collaboratively between the City of Kinston and Hansen, with project delivery reported as completed on schedule and under budget. City leadership signaled ongoing operational governance to ensure the rollout directly benefits resident interactions and service accessibility. Stated outcomes from the upgrade include more robust billing and payment management, improved efficiency in meter data handling, and enhanced data accuracy capabilities.
|
 |
City of New Bern, NC | Government | 449 | $125M | United States | Hansen Technologies | Hansen CIS - BannerCX | Utilities Customer Care and Billing | 2023 | n/a |
In 2023, the City of New Bern, NC went live on October 3, 2023 with a SaaS version of Hansen CIS - BannerCX, deploying Hansen CIS - BannerCX in the Utilities Customer Care and Billing category. This deployment is part of the city’s infrastructure-modernisation initiative and positions the Hansen Suite for Energy and Utilities as the platform to manage the full customer service and revenue lifecycle for water and energy-related services.
The implementation emphasizes enhanced UI configuration capabilities, business-process automation, wizards, and workflow engines to centralize customer management and billing operations. Functional coverage focuses on core customer information system capabilities, billing and revenue lifecycle management, configurable service workflows, and automation of routine customer service tasks consistent with Utilities Customer Care and Billing systems.
The SaaS architecture includes an expanded integration framework to enable system-to-system data exchange typical for municipal utilities, supporting integrations with metering and field operations, municipal finance and billing reconciliation systems, and external customer communication channels. Operational scope explicitly targets the city’s utilities billing and customer service functions for water and energy-related services within City of New Bern government operations.
Governance and rollout were executed as a go-live event tied to the city initiative, with configuration-controlled UI and workflow changes to standardize processes and reduce manual steps. The public announcement states the solution delivers business-process efficiencies, streamlined customer management and billing operations, and a secure, low cost of ownership.
|
 |
|
Utilities | 700 | $250M | United States | Hansen Technologies | Hansen CIS - BannerCX | Utilities Customer Care and Billing | 2024 | Cognizant |
|
|
|
|
Utilities | 20 | $2M | Sweden | Hansen Technologies | Hansen CIS - BannerCX | Utilities Customer Care and Billing | 2025 | n/a |
|
Showing 1 to 7 of 7 entries
Buyer Intent: Companies Evaluating Hansen CIS - BannerCX
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Hansen CIS - BannerCX. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Hansen CIS - BannerCX for Utilities Customer Care and Billing include:
- Sulava Finland, a Finland based Professional Services organization with 112 Employees
- Aqua America Inc, a United States based Utilities company with 3200 Employees
- Cove Hill Partners, a United States based Banking and Financial Services organization with 76 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||
FAQ - APPS RUN THE WORLD Hansen CIS - BannerCX Coverage
Hansen CIS - BannerCX is a Utilities Customer Care and Billing solution from Hansen Technologies.
Companies worldwide use Hansen CIS - BannerCX, from small firms to large enterprises across 21+ industries.
Organizations such as New Mexico Gas Company, City of New Bern, NC, City of Kinston, Anchorage Water and Wastewater Utility and City of Kingsport are recorded users of
Hansen CIS - BannerCX for Utilities Customer Care and Billing.
Companies using Hansen CIS - BannerCX are most concentrated in Utilities, Government and Media, with adoption spanning over 21 industries.
Companies using Hansen CIS - BannerCX are most concentrated in United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Hansen CIS - BannerCX across Americas, EMEA, and APAC.
Companies using Hansen CIS - BannerCX range from small businesses with 0-100 employees - 28.57%, to mid-sized firms with 101-1,000 employees - 71.43%, large organizations with 1,001-10,000 employees - 0%, and global enterprises with 10,000+ employees - 0%.
Customers of Hansen CIS - BannerCX include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Hansen CIS - BannerCX customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Utilities Customer Care and Billing.