Norwalk, 06851-5702, CT,
United States
City of Norwalk Technographics
City of Norwalk Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by City of Norwalk and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1927 City of Norwalk employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that City of Norwalk has purchased the following applications: gtechna for Parking Management in 2010, Microsoft 365 for Collaboration in 2019, Granicus govDelivery for Citizen Engagement in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems City of Norwalk is running and its propensity to invest more and deepen its relationship with Constellation Software Inc. , Microsoft , Granicus or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing City of Norwalk revenues, which have grown to $461.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for City of Norwalk intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
City of Norwalk Tech Stack and Enterprise Applications
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Constellation Software Inc. | Legacy | gtechna | Parking Management | ERP Services and Operations | n/a | 2010 | 2010 |
In 2010, the City of Norwalk partnered with gtechna as its front-end e-ticket enforcement provider, initiating a Parking Management deployment focused on municipal enforcement workflows in Norwalk, CT. gtechna was introduced to support ticket issuance and enforcement capture at the point of service, establishing the City of Norwalk gtechna Parking Management relationship for operational parking enforcement functions.
The initial implementation delivered front-end e-ticketing capabilities and handheld enforcement workflows, and was later upgraded to an integrated real-time parking system combining pay-by-space and pay-by-plate functionality. The upgraded gtechna deployment consolidated enforcement capture, pay-by-space routing, and pay-by-plate reconciliation into a unified operational module set typical of Parking Management solutions.
Architecturally the implementation emphasized real-time sync between enforcement devices and the central enforcement system to address latency and communication issues, minimizing transaction mismatches during ticketing and payments. Rollout followed a staged upgrade path from front-end e-ticketing to full real-time integration, aligning device-level data capture with centralized payment and enforcement processing to reduce human error and machine error in daily operations.
Governance and operational impact were centered on parking enforcement operations and payment workflows, with process adjustments to support enforcement accuracy and communication reliability. The work with gtechna specifically targeted and addressed latency and communication issues to reduce human and machine errors during ticketing and payments, improving the integrity of enforcement and payment records.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2019 | 2019 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Granicus | Legacy | Granicus govDelivery | Citizen Engagement | CRM | n/a | 2019 | 2019 |
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Citizen Engagement | CRM |
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2013 | 2013 |
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Customer Experience | CRM |
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2020 | 2020 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2018 | 2018 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2001 | 2001 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at City of Norwalk
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by City of Norwalk Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||