City Of Ocean Shores
585 PT. Brown Ave. NW,
Ocean Shores, 98569, WA,
United States
Ocean Shores, 98569, WA,
United States
1 360-289-3099
Government
City Of Ocean Shores Technographics
City Of Ocean Shores Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by City Of Ocean Shores and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 300 City Of Ocean Shores employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that City Of Ocean Shores has purchased the following applications: Microsoft 365 for Collaboration in 2019, Springbrook Utility Billing for Utilities Customer Care and Billing in 2007, Freshservice for IT Service Management in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems City Of Ocean Shores is running and its propensity to invest more and deepen its relationship with Microsoft , Springbrook Software , Freshworks or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing City Of Ocean Shores revenues, which have grown to $50.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for City Of Ocean Shores intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
City Of Ocean Shores Tech Stack and Enterprise Applications
City Of Ocean Shores Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2019 | 2019 |
In 2019 City Of Ocean Shores implemented Microsoft 365 as its primary Collaboration platform. The year 2019 implementation is documented on the municipal website, indicating the city leverages Microsoft 365 in both internal collaboration and in public facing web contexts.
The Microsoft 365 deployment emphasizes standard collaboration components, with the implementation leveraging Microsoft 365 capabilities such as Exchange Online for email, SharePoint Online for intranet and document libraries, OneDrive for file sync and personal storage, Microsoft Teams for real time chat and meetings, and the Office productivity applications. Configuration focus is consistent with Collaboration use cases, including content management, team workspaces, and asynchronous communications workflows.
References to Microsoft 365 on the city website suggest integration between the municipal web presence and the Microsoft 365 tenancy, and the service supports municipal staff across departments in administrative, public works, and constituent service functions. Operational coverage aligns with a 300 employee municipal organization, where Microsoft 365 is used to unify communication, document access, and meeting orchestration across the organization.
Governance for the Microsoft 365 tenancy is expected to center on tenant level administration, identity and access controls, and records retention practices necessary for government operations. Implementation narratives for Collaboration in municipal settings typically include role based access, email retention alignment with public records obligations, and centralized administration of SharePoint and Teams to manage departmental content and information lifecycle.
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City Of Ocean Shores CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Springbrook Software | Legacy | Springbrook Utility Billing | Utilities Customer Care and Billing | CRM | n/a | 2007 | 2007 |
In 2007, City Of Ocean Shores implemented Springbrook Utility Billing. Springbrook Utility Billing serves as the municipality's Utilities Customer Care and Billing application and became the central system for handling customer invoicing and payment preparation within the city's finance workflows.
The implementation focused on utility account billing and invoice processing, with configuration to support sorting and preparing all invoices into Springbrook for payment. Functional capabilities emphasized billing cycle management, invoice posting, payment batching, and account receivable controls aligned to municipal utility operations.
Operational processes reflect a dual-application workflow, where Springbrook Utility Billing was used to prepare and post utility invoices, while trip reports were entered into Zoll software to support patient and insurance billing. The deployment therefore established a clear operational handoff between utility billing processes and patient/insurance billing workflows, ensuring timely submission of claims and payments as part of the city's broader revenue collection activities.
Governance centered on procedural controls for invoice preparation, payment posting, and timely patient and insurance billing, with responsibilities spanning municipal billing and finance functions. Documentation and process steps were implemented to standardize invoice sorting into Springbrook and the entry of trip reports into Zoll software, reinforcing consistent operational execution across the affected business functions.
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City Of Ocean Shores ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Freshworks | Legacy | Freshservice | IT Service Management | ITSM | n/a | 2021 | 2021 |
In 2021 City Of Ocean Shores implemented Freshservice for IT Service Management. Freshservice is deployed on the City Of Ocean Shores website as a cloud-hosted service portal to centralize ticket intake and self-service access for employees and external users.
City Of Ocean Shores uses Freshservice for IT Service Management to support IT operations and core service desk functions, with configuration aligned to standard ITSM workflows. Implemented modules include incident management, service catalog, knowledge base, self-service portal, and asset management, with form-driven request capture on the public site and automated ticket routing to enable SLA-oriented lifecycle handling. Governance emphasizes process-driven ticket lifecycle management and knowledge governance to standardize responses across the municipal IT organization.
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City Of Ocean Shores IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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City Of Ocean Shores CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs), Archive as a Service (AaaS) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at City Of Ocean Shores
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by City Of Ocean Shores Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from City Of Ocean Shores IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the City Of Ocean Shores digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD City Of Ocean Shores Technographics
City Of Ocean Shores is a Government organization based in United States,
with around 300 employees and annual revenues of $50.0 million.
City Of Ocean Shores operates a diverse technology stack with applications such as
Microsoft 365, Springbrook Utility Billing and Freshservice,
covering areas like Collaboration, Utilities Customer Care and Billing and IT Service Management.
City Of Ocean Shores has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft, Springbrook Software and Freshworks.
City Of Ocean Shores recently adopted applications including
Freshservice in 2021, Amazon EC2 in 2020 and Microsoft 365 in 2019,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of City Of Ocean Shores’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates City Of Ocean Shores’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete City Of Ocean Shores technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.