Ocean Shores, 98569, WA,
United States
City Of Ocean Shores Technographics
City Of Ocean Shores Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by City Of Ocean Shores and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 300 City Of Ocean Shores employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that City Of Ocean Shores has purchased the following applications: Springbrook Utility Billing for Utilities Customer Care and Billing in 2007, Freshservice for IT Service Management in 2021, GoDaddy for Application Hosting and Computing Services in 2012 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems City Of Ocean Shores is running and its propensity to invest more and deepen its relationship with Springbrook Software , Freshworks , GoDaddy or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing City Of Ocean Shores revenues, which have grown to $50.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for City Of Ocean Shores intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
City Of Ocean Shores Tech Stack and Enterprise Applications
City Of Ocean Shores CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Springbrook Software | Legacy | Springbrook Utility Billing | Utilities Customer Care and Billing | CRM | n/a | 2007 | 2007 |
In 2007, City Of Ocean Shores implemented Springbrook Utility Billing. Springbrook Utility Billing serves as the municipality's Utilities Customer Care and Billing application and became the central system for handling customer invoicing and payment preparation within the city's finance workflows.
The implementation focused on utility account billing and invoice processing, with configuration to support sorting and preparing all invoices into Springbrook for payment. Functional capabilities emphasized billing cycle management, invoice posting, payment batching, and account receivable controls aligned to municipal utility operations.
Operational processes reflect a dual-application workflow, where Springbrook Utility Billing was used to prepare and post utility invoices, while trip reports were entered into Zoll software to support patient and insurance billing. The deployment therefore established a clear operational handoff between utility billing processes and patient/insurance billing workflows, ensuring timely submission of claims and payments as part of the city's broader revenue collection activities.
Governance centered on procedural controls for invoice preparation, payment posting, and timely patient and insurance billing, with responsibilities spanning municipal billing and finance functions. Documentation and process steps were implemented to standardize invoice sorting into Springbrook and the entry of trip reports into Zoll software, reinforcing consistent operational execution across the affected business functions.
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City Of Ocean Shores ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Freshworks | Legacy | Freshservice | IT Service Management | ITSM | n/a | 2021 | 2021 |
In 2021 City Of Ocean Shores implemented Freshservice for IT Service Management. Freshservice is deployed on the City Of Ocean Shores website as a cloud-hosted service portal to centralize ticket intake and self-service access for employees and external users.
City Of Ocean Shores uses Freshservice for IT Service Management to support IT operations and core service desk functions, with configuration aligned to standard ITSM workflows. Implemented modules include incident management, service catalog, knowledge base, self-service portal, and asset management, with form-driven request capture on the public site and automated ticket routing to enable SLA-oriented lifecycle handling. Governance emphasizes process-driven ticket lifecycle management and knowledge governance to standardize responses across the municipal IT organization.
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City Of Ocean Shores IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| GoDaddy | Legacy | GoDaddy | Application Hosting and Computing Services | IaaS | n/a | 2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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City Of Ocean Shores CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs), Archive as a Service (AaaS) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at City Of Ocean Shores
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by City Of Ocean Shores Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||