City of Parramatta
126 Church St,
Parramatta, 2150, NSW,
Australia
Parramatta, 2150, NSW,
Australia
61 2 9806 5050
Government
City of Parramatta Technographics
City of Parramatta Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by City of Parramatta and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1200 City of Parramatta employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that City of Parramatta has purchased the following applications: Oracle E-Business Suite for ERP Financial in 2010, UKG Workforce Central HR (ex Kronos Workforce HR) for Core HR in 2013, Aten worx.Online for Customer Engagement in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems City of Parramatta is running and its propensity to invest more and deepen its relationship with Oracle , TechnologyOne , UKG or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing City of Parramatta revenues, which have grown to $250.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for City of Parramatta intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
City of Parramatta Tech Stack and Enterprise Applications
City of Parramatta ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle E-Business Suite | ERP Financial | ERP | n/a | 2010 | 2010 |
In 2010, City of Parramatta implemented Oracle E-Business Suite as an ERP Financial application. The program prioritized repatriation of outsourced systems from Cape-Gemini and consolidation of application and database infrastructure into an in-house operating model.
The implementation encompassed Oracle E-Business Suite functional and technical configuration, extensive Oracle database administration, and parallel SQL Server administration for supporting systems. Workstreams included installation, configuration and patching of Oracle and SQL Server instances, creation of Development, UAT and Production environments, export/import based data migration, database recovery and ongoing database administration, and targeted performance tuning.
A core integration signal was migration and massaging of transactional data between Oracle E-Business Suite and the Pathway CRM system, indicating cross-application data transformation and reconciliation work as part of the consolidation. Reporting was reconstructed on Microsoft SQL Server Reporting Services to reproduce Oracle E-Business Suite financial reports, reflecting a hybrid Oracle and SQL Server reporting architecture.
Governance activity centered on centralizing database administration in-house, formalizing environment lifecycles for Development, UAT and Production, and instituting routine patching, backup and recovery processes. The effort emphasized operational handover from an external vendor to internal IT teams, embedding Oracle E-Business Suite administration, SSRS reporting maintenance, and database performance management into the City of Parramatta IT operating model.
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ERP Financial | ERP |
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2016 | 2016 |
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City of Parramatta HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| UKG | Legacy | UKG Workforce Central HR (ex Kronos Workforce HR) | Core HR | HCM | n/a | 2013 | 2014 |
In 2013, City of Parramatta deployed UKG Workforce Central HR (ex Kronos Workforce HR) to support Core HR operations for its approximately 1,200 employee municipal workforce. The implementation focused on centralizing employee records, leave administration, time and attendance configuration, and role-based system security to serve HR, Payroll and IT operational workflows within the council.
Configuration work included building leave buckets and leave groups, designing and testing bespoke wizards to reduce data-entry errors, and configuring user roles and access controls. UKG Workforce Central HR (ex Kronos Workforce HR) was used to produce a standard suite of regular and ad hoc reports, support end-of-year rollover processes, and execute periodic upgrades such as the Kronos 8.1 upgrade noted by the HRIS administrator.
Integrations and operational coverage were implemented through data integration and mapping routines between workforce records and adjacent HR/payroll systems including Chris21 and HR21, with the system administrator coordinating with IT, HR and Payroll stakeholders to troubleshoot and resolve data and process issues. Governance practices documented and maintained included employee system user guides, delegate testing and rollout for Kronos delegations, training programs, and controlled procedures for backups and security. Explicit operational outcomes recorded by internal administrators included streamlining the end-of-month process from two days to half a day and reducing error rates through created wizards.
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Payroll | HCM |
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2013 | 2014 |
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Time and Attendance | HCM |
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2013 | 2014 |
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Workforce Management | HCM |
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2013 | 2014 |
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City of Parramatta CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Aten Systems | Legacy | Aten worx.Online | Customer Engagement | CRM | n/a | 2014 | 2014 |
In 2014, City of Parramatta implemented Aten worx.Online, deploying a smartphone community engagement solution referenced as MyParra. The deployment was focused on enabling citizen interaction and backend systems integration in New South Wales, aligned with the citizen engagement/mobile + backend integration Apps Category. Aten Systems delivered the solution and the full application name Aten worx.Online is used for both the mobile citizen interface and the platform components described in vendor material.
Aten worx.Online was configured to provide mobile citizen engagement functionality together with backend integration capabilities, supporting standard municipal workflows such as service requests, incident reporting, and community feedback collection. The architecture combined a smartphone client layer with a server-side integration layer to connect the MyParra app to council back-end systems, with integration touchpoints managed as part of the vendor-delivered implementation. Operational coverage centered on Parramatta City Council citizen-facing services across New South Wales, with governance oriented around council service teams and integrated platform operations overseen jointly with Aten Systems.
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City of Parramatta ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at City of Parramatta
| First Name | Last Name | Title | Function | Department | Phone | |
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Executive Director - Corporate Services | Director | Finance | |
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Head of Finance and Business | Director | Finance | |
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HR Business Partner | Manager | HR | |
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HR Business Partner | Manager | HR | |
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Finance Manager | Manager | Finance | |
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Service Manager Payroll | Manager | HR | |
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Head Of Information Technology | Director | IT | |
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Executive Director City Assets and Operations | Director | Investment | |
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IT Service Delivery Manager | Manager | IT | |
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Chief Financial & Information Officer | CXO | IT | |
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Payroll Manager | Manager | Finance | |
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Executive Director- People, Culture and Workplace | Director | HR | |
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Chief Financial Officer | CXO | Finance | |
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People & Culture Business Partner | Manager | HR | |
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Human Resources Systems Project Manager | Manager | HR | |
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People & Culture Business Partner | Manager | HR | |
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Apps Being Evaluated by City of Parramatta Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from City of Parramatta IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the City of Parramatta digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD City of Parramatta Technographics
City of Parramatta is a Government organization based in Australia,
with around 1200 employees and annual revenues of $250.0 million.
City of Parramatta operates a diverse technology stack with applications such as
Oracle E-Business Suite, UKG Workforce Central HR (ex Kronos Workforce HR) and Aten worx.Online,
covering areas like ERP Financial, Core HR and Customer Engagement.
City of Parramatta has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, UKG and Aten Systems.
City of Parramatta recently adopted applications including
New Relic APM in 2021, TechnologyOne ERP in 2016 and Aten worx.Online in 2014,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of City of Parramatta’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates City of Parramatta’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete City of Parramatta technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.