City of Riverside
3900 Main Street,
Riverside, 92522, CA,
United States
Riverside, 92522, CA,
United States
1 951-826-5660
Government
City of Riverside Technographics
City of Riverside Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by City of Riverside and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2550 City of Riverside employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that City of Riverside has purchased the following applications: Oracle PeopleSoft ERP for ERP Financial in 2011, Microsoft 365 for Collaboration in 2019, Granicus govDelivery for Citizen Engagement in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems City of Riverside is running and its propensity to invest more and deepen its relationship with Oracle , Microsoft , Granicus or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing City of Riverside revenues, which have grown to $402.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for City of Riverside intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
City of Riverside Tech Stack and Enterprise Applications
City of Riverside ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle PeopleSoft ERP | ERP Financial | ERP | n/a | 2011 | 2012 |
In 2011, City of Riverside implemented Oracle PeopleSoft ERP as its core ERP Financial platform to support the Auditor-Controller Office, which functions as the county chief accounting and disbursement officer and staffs close to 100 employees. The implementation centered on establishing PeopleSoft HRMS and Financials capabilities across county accounting, payroll, audit, and property tax administration functions.
Configuration work emphasized payroll processing and financial controls within Oracle PeopleSoft ERP, including payroll module configuration, general ledger interfaces to financial reporting, accounts payable workflows for online warrants, and payroll reconciliation routines used for CalPERS Fund accounting. Operational procedures documented for PeopleSoft HRMS and Financials covered calculation review for employee overpayments, Short Term Disability and FLSA pay determinations, Military pay processing, vehicle logs and vehicle taxation maintenance, and variance analysis and audit request fulfillment.
Operational scope for the deployment included countywide payroll processing supporting County government entities, cities, K through 14 schools, and special districts, with the Auditor-Controller Office acting as system steward. Governance elements included role based payroll auditing responsibilities, documented payroll rules and procedures encoded in PeopleSoft HRMS and Financials, and expectations for staff competency with PeopleSoft along with payroll certifications such as Certified Payroll Professional or Fundamental Payroll Certification identified as preferred qualifications for payroll analysts.
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City of Riverside Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2019 | 2019 |
In 2019, City of Riverside implemented Microsoft 365, adopting Microsoft 365 as its primary Collaboration platform. Public-facing traces on the city's website confirm active use of Microsoft 365 services, indicating a cloud-hosted tenancy supporting enterprise productivity for a municipal organization of about 2,550 employees and $402,000,000 in revenue.
The deployment leverages core Microsoft 365 capabilities typical of the Collaboration category, including Exchange Online for enterprise email, SharePoint Online for intranet and document management, OneDrive for personal file storage, Microsoft Teams for synchronous collaboration, and Office web and desktop applications for productivity. These Microsoft 365 Collaboration components support common workflows such as mail routing, document lifecycle and versioning, team collaboration spaces, and identity-integrated access controls.
Operational coverage targets municipal staff and administrative business functions, aligning collaboration services with communications, records management, and internal operations. Governance and administration emphasize tenant-level controls, role-based access, and content governance consistent with public sector compliance requirements, with a centrally managed cloud tenancy model for configuration and rollout.
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City of Riverside CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Granicus | Legacy | Granicus govDelivery | Citizen Engagement | CRM | n/a | 2015 | 2015 |
In 2015 City of Riverside implemented Granicus govDelivery to support citizen outreach via its public website, establishing a system-level capability for Citizen Engagement and municipal public communications. The deployment positions Granicus govDelivery as the primary subscription and distribution channel for resident notifications and service updates, linking website subscription forms and email distribution to the city communications workflow.
Granicus govDelivery was configured to handle core Citizen Engagement functions including email distribution, subscription management by topic, targeted notifications, and content publishing to subscriber lists. The implementation emphasizes editorial workflows for crafted communications, template-driven message production, and campaign scheduling, consistent with standard citizen engagement operational patterns.
Operational coverage extends across city communications and service departments, with the Granicus govDelivery presence on the City of Riverside website serving as the public entry point for resident subscriptions. Governance centers on managing subscription topics, audience segmentation, and approval processes for published messages, aligning the application to municipal notification and constituent engagement processes.
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Customer Experience | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2014 | 2014 |
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City of Riverside ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2020 | 2020 |
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City of Riverside PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Geographic Information System | PLM and Engineering |
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2016 | 2016 |
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City of Riverside TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Critical Event Management | TRM |
|
2018 | 2018 |
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City of Riverside PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2019 | 2019 |
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City of Riverside IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Cloud Storage | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at City of Riverside
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by City of Riverside Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from City of Riverside IT executives and key decision makers. This section highlights City of Riverside's latest recorded technology evaluations, including iWorQ for Government ERP on 2026-02-11. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the City of Riverside digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2026-02-11 | City of Riverside | Evaluated | iWorQ Systems | iWorQ | Government ERP | ERP Services and Operations |
FAQ - APPS RUN THE WORLD City of Riverside Technographics
City of Riverside is a Government organization based in United States,
with around 2550 employees and annual revenues of $402.0 million.
City of Riverside operates a diverse technology stack with applications such as
Oracle PeopleSoft ERP, Microsoft 365 and Granicus govDelivery,
covering areas like ERP Financial, Collaboration and Citizen Engagement .
City of Riverside has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Microsoft and Granicus.
City of Riverside recently adopted applications including
Amazon S3 in 2022, Cloudflare CDN in 2022 and Adobe Experience Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of City of Riverside’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates City of Riverside’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete City of Riverside technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.