Santa Barbara, 93101, CA,
United States
City of Santa Barbara Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by City of Santa Barbara and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1600 City of Santa Barbara employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that City of Santa Barbara has purchased the following applications: Avenu BizLicenseOnline for Payment Processing in 2022, UKG Workforce Central TeleStaff for Public Safety (ex Kronos TeleStaff for Public Safety) for Workforce Management in 2019, Avenu Fund Accounting for Revenue Cycle Management in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems City of Santa Barbara is running and its propensity to invest more and deepen its relationship with Avenu Insights & Analytics , UKG , Zoom Video Communications or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing City of Santa Barbara revenues, which have grown to $41.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for City of Santa Barbara intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Avenu Insights & Analytics | Legacy | Avenu BizLicenseOnline | Payment Processing | ERP Financial Management | n/a | 2022 | 2023 |
In 2022 the City of Santa Barbara contracted Avenu Insights & Analytics to deploy Avenu BizLicenseOnline, a Payment Processing solution used to administer a new online business license portal. The portal was announced on November 30, 2022 and the system went live in January 2023 to support calendar-year renewals for city business tax filings.
The Avenu BizLicenseOnline implementation was configured to enable business owners to apply, renew, and pay business tax online, aligning application intake, renewal workflow automation, and payment capture within a single portal. Functional capabilities emphasized online application forms, renewal notices and schedules, and electronic payment processing and receipt delivery tied to the city business licensing lifecycle.
Operational scope covered the City of Santa Barbara finance and business licensing functions, delivering a finance business-licensing and payment-processing deployment in California aimed at improving customer service and streamlining online payments and renewals. Administrative access and municipal staff controls were provisioned to manage accounts, review submissions, and maintain licensing records through the Avenu BizLicenseOnline administration console.
Rollout and governance followed a public announcement in late 2022 with a January 2023 go-live to coincide with calendar-year renewals, shifting renewal processes toward online self-service and centralized payment handling. The engagement focused on procedural changes within business licensing and finance operations to support online application, renewal, and payment workflows while preserving municipal oversight and recordkeeping.
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| UKG | Legacy | UKG Workforce Central TeleStaff for Public Safety (ex Kronos TeleStaff for Public Safety) | Workforce Management | HCM | n/a | 2019 | 2019 |
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Workforce Management | HCM |
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2019 | 2019 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Avenu Insights & Analytics | Legacy | Avenu Fund Accounting | Revenue Cycle Management | ERP Services and Operations | n/a | 2022 | 2023 |
In 2022, the City of Santa Barbara contracted Avenu Insights & Analytics to deploy Avenu Fund Accounting as part of a Revenue Cycle Management initiative to administer a citywide online Business License portal. The engagement established calendar-year renewals, enabled online application and renewal workflows, and enabled credit-card payments, with the program effective for the 2023 license year according to local communications. This deployment centers on the municipal business licensing function and is positioned to standardize licensing cadence and public access to licensing information for the city business community.
Module usage is inferred to leverage Avenu Fund Accounting together with BizLicenseOnline capabilities to manage license lifecycle administration, payment capture, and fund accounting transaction posting consistent with Revenue Cycle Management workflows. Avenu administers the portal and the renewal process, consolidating application intake, billing, and payment processing under a single operational program, and the initiative is described as improving efficiency and transparency for businesses.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2015 | 2015 |
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Collaboration | Collaboration |
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2020 | 2020 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Community Management | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2014 | 2014 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Utilities Customer Care and Billing | CRM |
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2024 | 2025 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2017 | 2017 |
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IT Service Management | ITSM |
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2019 | 2019 |
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PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Geographic Information System | PLM and Engineering |
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2017 | 2017 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Backup as a Service (BaaS) | IaaS |
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2019 | 2019 |
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Network Virtualisation | IaaS |
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2020 | 2020 |
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