City of Santa Fe, NM
200 Lincoln Avenue,
Santa Fe, New Mexico, 87501,
United States
Santa Fe, New Mexico, 87501,
United States
1 505-955-6949
Government
City of Santa Fe, NM Technographics
City of Santa Fe, NM Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by City of Santa Fe, NM and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 300 City of Santa Fe, NM employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that City of Santa Fe, NM has purchased the following applications: UKG Workforce Central (ex Kronos Workforce Central) for Workforce Management in 2016, AllMax Operator10 Wastewater for Asset Performance Management in 2025, Tawk.to for Chatbots and Conversational AI in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems City of Santa Fe, NM is running and its propensity to invest more and deepen its relationship with UKG , AllMax Software , OpenGov or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing City of Santa Fe, NM revenues, which have grown to $34.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for City of Santa Fe, NM intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
City of Santa Fe, NM Tech Stack and Enterprise Applications
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| UKG | Legacy | UKG Workforce Central (ex Kronos Workforce Central) | Workforce Management | HCM | n/a | 2016 | 2016 |
In 2016, the City of Santa Fe, NM implemented UKG Workforce Central (ex Kronos Workforce Central) v8.0 as its Workforce Management solution. The city selected a software as a service deployment for UKG Workforce Central and for Tyler Technologies Muni Software Solution Version 11.X, aligning both applications to municipal operations for an organization of approximately 300 employees.
UKG Workforce Central v8.0 was configured to provide core Workforce Management capabilities including enterprise time and attendance, employee scheduling, absence and leave management, labor rules enforcement, and operational reporting and analytics. Configuration work emphasized municipal payroll and timekeeping rules, employee record synchronization, and role based access controls consistent with public sector governance.
The implementation scope covered city departments with HR and payroll workflows central to the project, and rollout planning used the SaaS model to centralize hosting and application updates. Governance focused on standardizing time collection, shift and exception approval workflows, and audit trails for municipal payroll compliance, while the Tyler Technologies Muni Software Solution Version 11.X was provisioned concurrently as the municipal application platform.
|
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| AllMax Software | Legacy | AllMax Operator10 Wastewater | Asset Performance Management | ERP Services and Operations | n/a | 2025 | 2025 |
In 2025, the City of Santa Fe renewed support for AllMax products and expanded deployment of AllMax Operator10 Wastewater in an operations/asset management and regulatory reporting role for its Public Utilities department in the Southwestern United States. The renewal explicitly names Antero and Operator-10, and notes continued vendor support and additional user licensing as primary contractual elements.
AllMax Operator10 Wastewater is being used to manage wastewater data and regulatory reporting workflows, with configuration focused on licensing expansion and operational continuity. Functional coverage emphasizes regulatory reporting submission, wastewater data collection and aggregation, and user access provisioning consistent with operations and asset management needs, aligning the City of Santa Fe, AllMax Operator10 Wastewater, operations/asset management and regulatory reporting with municipal wastewater business functions.
Governance and rollout details reported include a three day training program for additional users and a targeted expansion of Operator10 usage within the utility. The engagement centers on continuity of support and scaled user enablement for the Public Utilities department, with no implementation partner specified.
|
|
|
|
|
Computerized Maintenance Management (CMMS) | ERP Services and Operations |
|
2025 | 2025 |
|
|
|
|
|
Enterprise Asset Management | ERP Services and Operations |
|
2025 | 2025 |
|
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tawk.to | Legacy | Tawk.to | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, the City of Santa Fe, NM implemented Tawk.to on its municipal website, deploying the Tawk.to web chat widget to provide real time visitor engagement. The deployment is categorized under Chatbots and Conversational AI and is instrumented across public facing pages to support resident interaction and digital service inquiries.
Configuration focuses on standard Chatbots and Conversational AI capabilities such as live chat agent routing, canned responses, offline messaging and chat transcript capture, configured to support front line municipal customer service workflows. Operational ownership is maintained by the city communications and IT teams, who monitor chat volumes, maintain conversational content and manage escalation rules to service departments, establishing centralized governance and workflow control for citizen engagement through the website.
|
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Audio Video and Web Conferencing | Collaboration |
|
2020 | 2020 |
|
|
|
|
|
Collaboration | Collaboration |
|
2016 | 2016 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Customer Experience | CRM |
|
2021 | 2021 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2019 | 2019 |
|
PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Geographic Information System | PLM and Engineering |
|
2020 | 2020 |
|
PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Transactional Email | PaaS |
|
2018 | 2018 |
|
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2019 | 2019 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2018 | 2018 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2019 | 2019 |
|
IT Decision Makers and Key Stakeholders at City of Santa Fe, NM
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by City of Santa Fe, NM Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from City of Santa Fe, NM IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the City of Santa Fe, NM digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD City of Santa Fe, NM Technographics
City of Santa Fe, NM is a Government organization based in United States,
with around 300 employees and annual revenues of $34.0 million.
City of Santa Fe, NM operates a diverse technology stack with applications such as
UKG Workforce Central (ex Kronos Workforce Central), AllMax Operator10 Wastewater and Tawk.to,
covering areas like Workforce Management, Asset Performance Management and Chatbots and Conversational AI.
City of Santa Fe, NM has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as UKG, AllMax Software and Tawk.to.
City of Santa Fe, NM recently adopted applications including
AllMax Operator10 Wastewater in 2025, AllMax Antero CMMS in 2025 and OpenGov Cartegraph Asset Management in 2025,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of City of Santa Fe, NM’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates City of Santa Fe, NM’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete City of Santa Fe, NM technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.