Smiths Station, 36877, AL,
United States
City of Smiths Station, AL Technographics
City of Smiths Station, AL Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by City of Smiths Station, AL and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 40 City of Smiths Station, AL employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that City of Smiths Station, AL has purchased the following applications: In-House ERP for ERP Financial in 2009, Automattic Jetpack CRM for CRM in 2019, ProtonMail for Transactional Email in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems City of Smiths Station, AL is running and its propensity to invest more and deepen its relationship with In-House Applications , Automattic , Billing Document Specialists or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing City of Smiths Station, AL revenues, which have grown to $3.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for City of Smiths Station, AL intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
City of Smiths Station, AL Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| In-House Applications | Legacy | In-House ERP | ERP Financial | ERP Financial Management | n/a | 2009 | 2009 |
In 2009, City of Smiths Station, AL implemented an In-House ERP in the ERP Financial category, developed and operated by In-House Applications. The deployment centralized municipal accounting for a 40-employee city government, aligning the In-House ERP with public sector financial controls and multi-fund budget structures.
The In-House ERP was configured with core financial modules typical of ERP Financial systems, including general ledger, accounts payable, accounts receivable, and budget management, and was tailored to the city chart of accounts and fund accounting workflows. Operational coverage focused on the finance and clerk departments, with governance oriented to municipal fiscal controls, audit trails, and role-based access to support city budgeting and transaction processing. Primary Research performed by ARTW and ARTW Research Team provided source validation.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Automattic | Legacy | Automattic Jetpack CRM | CRM | CRM | n/a | 2019 | 2019 |
In 2019, City of Smiths Station, AL implemented Automattic Jetpack CRM on its public website to centralize constituent contact capture and basic case tracking. The city uses Automattic Jetpack CRM in a web‑hosted configuration as its primary CRM for municipal constituent relationship management, aligning with the CRM category for front‑line citizen engagement workflows.
The implementation was configured to capture website contact form submissions, maintain constituent contact records, log engagement history, and track simple service request or case notes. Typical CRM functional capabilities in use include contact management, tagging and segmentation, task or follow up recording, and templated communications, combined with lightweight reporting to support daily administration.
Operational coverage centers on municipal administrative and front‑office functions, with a small centralized administration team controlling user access and record governance. The Automattic Jetpack CRM instance is integrated with the city website contact flows and municipal communication channels to ensure inbound requests are persisted, routed, and visible to staff, while role based access and record ownership policies govern data stewardship for a 40 person municipal organization.
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Utilities Customer Care and Billing | CRM |
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2011 | 2011 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ProtonMail | Legacy | ProtonMail | Transactional Email | PaaS | n/a | 2020 | 2020 |
In 2020, City of Smiths Station, AL implemented ProtonMail as its Transactional Email solution and is using ProtonMail on their website. The municipal organization with roughly 40 employees deployed ProtonMail as a cloud hosted email service to manage official web communications and inbound citizen contact flows tied to the city domain.
Configuration centers on secure hosted mailboxes and the ProtonMail webmail interface to support transactional email originating from the municipal website, including contact form submissions and official correspondence. Operational coverage spans municipal departments, with account provisioning and basic email governance applied to control municipal communications and protect constituent data.
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IT Decision Makers and Key Stakeholders at City of Smiths Station, AL
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Apps Being Evaluated by City of Smiths Station, AL Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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