City of St. Paul
15 Kellogg Blvd. West,
Saint Paul, 55102, MN,
United States
Saint Paul, 55102, MN,
United States
1 651-266-8989
Government
City of St. Paul Technographics
City of St. Paul Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by City of St. Paul and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2473 City of St. Paul employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that City of St. Paul has purchased the following applications: Microsoft 365 for Collaboration in 2015, Acquia Cloud for Web Content Management in 2020, Microsoft Dynamics 365 Customer Engagement for Customer Engagement in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems City of St. Paul is running and its propensity to invest more and deepen its relationship with Microsoft , Acquia , Zendesk or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing City of St. Paul revenues, which have grown to $703.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for City of St. Paul intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
City of St. Paul Tech Stack and Enterprise Applications
City of St. Paul Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, City of St. Paul implemented Microsoft 365 as its primary Collaboration platform. The implementation is documented on the city website where Microsoft 365 is referenced as part of the city technology stack, and the deployment was positioned to support municipal collaboration and content services across city departments.
Microsoft 365 deployment centered on core Collaboration capabilities such as Exchange Online for email, SharePoint Online for intranet and document management, Microsoft Teams for messaging and meetings, OneDrive for personal file sync, and the bundled Office applications for desktop productivity. Configuration work emphasized tenant-level settings, content libraries, and collaboration spaces that align with standard Microsoft 365 functional workflows for document sharing, team collaboration, and calendaring.
Operational coverage targeted municipal business functions including internal communications, records and document management, and meeting and scheduling workflows across municipal departments. Governance and administration practices were established to manage tenant administration, role based access controls, and information governance consistent with public sector requirements, and the city references Microsoft 365 on its public website as part of its service surface.
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City of St. Paul Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Acquia | Legacy | Acquia Cloud | Web Content Management | Content Management | n/a | 2020 | 2020 |
City of St. Paul implemented Acquia Cloud in 2020 to operate its public website. The deployment uses Acquia Cloud as the Web Content Management platform and is focused on cloud-hosted site hosting, content authoring, and publishing across the municipal web presence.
The implementation is described in category-aligned terms that emphasize platform-managed environments, with separation of staging and production environments, automated deployment pipelines, and infrastructure managed through the Acquia Cloud platform to support website operations and web publishing teams. Functional capabilities in use align with Web Content Management patterns, including content authoring and editorial workflow, role-based publishing controls, environment promotion for releases, and platform-level hosting and maintenance.
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City of St. Paul CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics 365 Customer Engagement | Customer Engagement | CRM | n/a | 2018 | 2019 |
In 2018, City of St. Paul implemented Microsoft Dynamics 365 Customer Engagement as a Customer Engagement platform to support constituent and program management across municipal workforce and youth internship programs. The implementation responded to persistent challenges in developing a usable CRM framework, and it built on collaboration with Minneapolis where the two cities share processes through the Step Up Program and Right Track Program.
Configuration work emphasized constituent records, program enrollment workflows, case tracking, and reporting capabilities consistent with Customer Engagement applications, with CPED Community Planning and Economic Development providing direct configuration guidance based on Minneapolis’s CRM framework. Microsoft Dynamics 365 Customer Engagement was positioned to centralize contact management and automate routine program workflows, improving data collection consistency for program administrators.
Integrations were scoped around systems integration and data collection needs to align city program data with the shared CRM framework, with CPED coordinating knowledge transfer from Minneapolis rather than introducing external integrators. Operational coverage focused on CPED and program teams managing youth training and internships, with the CRM framework intended to be reused across similar municipal programs to reduce duplicate design effort.
Governance and rollout emphasized intercity coordination, CPED led configuration standards and process templates drawn from Minneapolis, and a shared framework approach to accelerate adoption. City of St. Paul anticipated that adopting Minneapolis’s Microsoft Dynamics 365 Customer Engagement framework would materially aid systems integration and data collection while addressing prior usability challenges.
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Customer Support | CRM |
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2022 | 2022 |
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Customer Support | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2016 | 2016 |
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City of St. Paul ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2015 | 2015 |
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City of St. Paul PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Geographic Information System | PLM and Engineering |
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2018 | 2018 |
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City of St. Paul TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Treasury Management | TRM |
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2015 | 2015 |
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City of St. Paul IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at City of St. Paul
| First Name | Last Name | Title | Function | Department | Phone | |
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Chief Financial Officer | CXO | Finance | |
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Interim Finance Director | Director | Finance | |
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Treasurer | Manager | Treasury | |
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Director and Chief Information Officer, Office of Technology and Communications | Director | IT | |
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Application Administrator, Office of Technology & Communications | Manager | IT | |
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Customer Service Representative | Manager | Customer Service | |
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Information Technology Portfolio Manager | Manager | IT | |
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Deputy Director, Office of Technology and Communications | Director | Marketing | |
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Apps Being Evaluated by City of St. Paul Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from City of St. Paul IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the City of St. Paul digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD City of St. Paul Technographics
City of St. Paul is a Government organization based in United States,
with around 2473 employees and annual revenues of $703.0 million.
City of St. Paul operates a diverse technology stack with applications such as
Microsoft 365, Acquia Cloud and Microsoft Dynamics 365 Customer Engagement,
covering areas like Collaboration, Web Content Management and Customer Engagement.
City of St. Paul has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft and Acquia.
City of St. Paul recently adopted applications including
Zendesk Support Ticketing System in 2022, Zendesk Guide in 2022 and Acquia Cloud in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of City of St. Paul’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates City of St. Paul’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete City of St. Paul technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.