Subiaco, 6008, WA,
United States
City of Subiaco Technographics
City of Subiaco Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by City of Subiaco and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 200 City of Subiaco employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that City of Subiaco has purchased the following applications: Kentico Xperience CMS for Web Content Management in 2021, Mitel MiContact Center Enterprise for Call Center in 2017, Cloudflare CDN for Content Delivery Network in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems City of Subiaco is running and its propensity to invest more and deepen its relationship with Kentico Software , Mitel , Intuit or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing City of Subiaco revenues, which have grown to $22.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for City of Subiaco intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
City of Subiaco Tech Stack and Enterprise Applications
City of Subiaco Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Kentico Software | Legacy | Kentico Xperience CMS | Web Content Management | Content Management | n/a | 2021 | 2021 |
In 2021, City of Subiaco implemented Kentico Xperience CMS on its public website. Kentico Xperience CMS functions as the Web Content Management platform, centralizing content authoring, template-driven page rendering, and a consolidated media library for web assets. The deployment establishes role-based editorial accounts and content staging to manage publishing cycles for public notices and service information.
Configuration emphasizes content authoring, page templates, SEO metadata management, content scheduling, and approval workflows consistent with Web Content Management practices. Operational coverage focuses on the municipal website and supports communications and service pages across departments, with governance enforced through permission models and editorial workflows. The implementation reflects a standard CMS architecture for a government web presence using Kentico Xperience CMS.
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City of Subiaco CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Mitel | Legacy | Mitel MiContact Center Enterprise | Call Center | CRM | n/a | 2017 | 2018 |
In 2017, City of Subiaco implemented Mitel MiContact Center Enterprise as its Call Center solution. The deployment targeted municipal contact center and IT operations for a 200 employee government organization based in the United States, consolidating enterprise telephony and contact handling under a single vendor application.
The implementation combined Mitel Unified Communications and Enterprise Contact Center capabilities, delivering Call Center functional modules such as multichannel call routing, interactive voice response, agent desktop tools, and real time reporting and monitoring through the Mitel MiContact Center Enterprise management console. The management console was configured to enable in house administration and operational tuning by IT staff, providing direct control over queue, agent and reporting configurations.
Architecturally the deployment leveraged the Mitel UC stack and on premises contact center components to provide the scalability cited by the IT manager, aligning platform capacity with municipal customer service and administrative business functions. Integrations were centered on the vendor UC environment and telephony infrastructure to unify voice and contact handling across customer service, dispatch, and administrative units.
Financial evaluation included CAPEX and OPEX modeling, with the IT team concluding the Mitel solution provided the most favorable total cost of ownership and a simple licensing model that reduced licensing governance complexity. Governance and operational ownership were assigned to the city IT function, enabling internal management of the Mitel MiContact Center Enterprise environment and standardized contact center workflows.
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Marketing Automation | CRM |
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2021 | 2021 |
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City of Subiaco IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cloudflare | Legacy | Cloudflare CDN | Content Delivery Network | IaaS | n/a | 2021 | 2021 |
In 2021, City of Subiaco deployed Cloudflare CDN to accelerate delivery and provide edge-level protection for its public website. The Cloudflare CDN Content Delivery Network instance is positioned at the edge in front of the municipal web origin, implementing HTTP caching, TLS termination, and edge delivery of static assets to serve citizen-facing pages. City of Subiaco Cloudflare CDN Content Delivery Network supports the council's web operations and digital services.
Deployment configuration was applied at the website domain level and integrated through DNS routing to direct traffic to Cloudflare's edge, with origin pulls from the city's web servers. Functional capabilities implemented align with Content Delivery Network patterns, including caching policies, asset optimization, and network level security controls such as DDoS mitigation and rate limiting. Operational ownership is with web and digital services teams responsible for DNS configuration and cache rule management to maintain public web availability.
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IT Decision Makers and Key Stakeholders at City of Subiaco
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Apps Being Evaluated by City of Subiaco Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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