List of Mitel MiContact Center Enterprise Customers
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Since 2010, our global team of researchers has been studying Mitel MiContact Center Enterprise customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Mitel MiContact Center Enterprise for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Mitel MiContact Center Enterprise for Call Center include: Carlsberg Group, a Denmark based Consumer Packaged Goods organisation with 36056 employees and revenues of $14.17 billion, Booking.com UK, a United Kingdom based Professional Services organisation with 2600 employees and revenues of $2.09 billion, Daisy Group, a United Kingdom based Professional Services organisation with 2000 employees and revenues of $500.0 million, William & Mary, a United States based Education organisation with 2514 employees and revenues of $360.0 million, Good Energy Group, a United Kingdom based Utilities organisation with 362 employees and revenues of $330.0 million and many others.
Contact us if you need a completed and verified list of companies using Mitel MiContact Center Enterprise, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
The Mitel MiContact Center Enterprise customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of CRM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Aerial Capital Group | Professional Services | 100 | $11M | Australia | Mitel | Mitel MiContact Center Enterprise | Call Center | 2017 | n/a | In 2017, Aerial Capital Group implemented Mitel MiContact Center Enterprise. The Mitel MiContact Center Enterprise Call Center platform was provisioned to support customer service operations for the 100-employee professional services firm in Australia. The deployment leveraged Mitel MiContact Center Enterprise capabilities including intelligent skills-based routing to ensure calls are routed promptly to the right people, and a capacity design rated to handle up to 40,000 calls per hour. The implementation consolidated multimedia channels into a single virtual queue, supporting voice, e-mail, SMS, internet collaboration, fax and web chat, while providing agent mobility and virtual contact center capabilities for distributed sites and multi-tenancy. Operational tooling included real-time display reporting and analytics report capabilities for management to monitor contact center activity and performance. The configuration emphasized contact center functional modules such as routing, multimedia queuing, mobility and reporting, aligning Mitel MiContact Center Enterprise Call Center capabilities with Aerial Capital Group customer service and support workflows. | |
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Booking.com UK | Professional Services | 2600 | $2.1B | United Kingdom | Mitel | Mitel MiContact Center Enterprise | Call Center | 2014 | n/a | In 2014, Booking.com UK deployed Mitel MiContact Center Enterprise as its core Call Center application. The implementation was concentrated on the Manchester support operation within Booking.com UK and formed the primary contact handling infrastructure for front line agent workflows. The deployment emphasized standard Call Center functional modules including automatic call distribution, interactive voice response, agent desktop controls, skills based routing, and centralized reporting and real time monitoring. Mitel MiContact Center Enterprise was configured to deliver queue management and agent state controls consistent with enterprise contact center operations. The solution was implemented alongside an existing Mitel 5000 phone system and multiple models of Mitel IP phones, leveraging these telephony endpoints for agent voice access and call handling. Day to day administration and first and second line support in Manchester managed telephony endpoint configuration, agent provisioning, and incident triage for the contact center environment. Operational governance aligned with Booking.com UK IT practices, with SCCM used for application and OS deployment across agent workstations, documented onboarding procedures for new staff, and an on call rotation for evenings and weekends to maintain service continuity. Configuration and troubleshooting responsibilities were routed through the local help desk, integrating contact center administration into existing IT service management processes. | |
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Brightside Insurance | Banking and Financial Services | 640 | $50M | United Kingdom | Mitel | Mitel MiContact Center Enterprise | Call Center | 2017 | n/a | In 2017 Brightside Insurance deployed Mitel MiContact Center Enterprise as a hosted Mitel cloud solution to consolidate contact center operations across four countries, supporting 110 contact centre users and 50 back office staff. The initiative addressed an inability to report centrally caused by disparate systems, and the implementation was positioned to enable a follow the sun support model and shared workload orchestration across international boundaries and time zones. Mitel MiContact Center Enterprise was configured to provide centralized reporting and orchestration for Call Center operations, aligning contact routing, skills based distribution, and real time monitoring to support multi site collaboration. Configuration emphasized centralized administration and reporting, enabling supervisors to view and manage queues and performance across separate regional operations from a single management plane. Operational coverage included customer support teams and associated back office functions across four countries, with the hosted cloud deployment used to cost effectively leverage multiple operations centres. The deployment supported cross border workload sharing and continuous customer support, and it centralized telemetry and reporting to remove previous fragmentation of operational data. Governance focused on centralized management and unified reporting workflows rather than local system silos, enabling consistent contact handling policies and shared staffing models across regions. The hosted Mitel cloud approach allowed Brightside Insurance to cost effectively scale contact centre capacity and to operate a follow the sun support model while maintaining a single Call Center reporting and administration environment. | |
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Healthcare | 143 | $24M | United States | Mitel | Mitel MiContact Center Enterprise | Call Center | 2017 | n/a |
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Consumer Packaged Goods | 36056 | $14.2B | Denmark | Mitel | Mitel MiContact Center Enterprise | Call Center | 2017 | n/a |
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Retail | 100 | $16M | United States | Mitel | Mitel MiContact Center Enterprise | Call Center | 2017 | n/a |
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Government | 450 | $40M | Australia | Mitel | Mitel MiContact Center Enterprise | Call Center | 2017 | n/a |
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Government | 200 | $22M | United States | Mitel | Mitel MiContact Center Enterprise | Call Center | 2017 | n/a |
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Insurance | 1500 | $225M | United Kingdom | Mitel | Mitel MiContact Center Enterprise | Call Center | 2012 | n/a |
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Professional Services | 2000 | $500M | United Kingdom | Mitel | Mitel MiContact Center Enterprise | Call Center | 2016 | n/a |
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Buyer Intent: Companies Evaluating Mitel MiContact Center Enterprise
- GN Group, a Denmark based Manufacturing organization with 7162 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
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