City of Virginia Beach
2401 Courthouse Dr. Bldg. 1,
Virginia Beach, 23456, VA,
United States
Virginia Beach, 23456, VA,
United States
1 757-385-3111
Government
City of Virginia Beach Technographics
City of Virginia Beach Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by City of Virginia Beach and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 6071 City of Virginia Beach employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that City of Virginia Beach has purchased the following applications: Oracle Cloud ERP for ERP Financial in 2020, Oracle E-Business Suite HRMS for Core HR in 2010, LivePerson Conversational Cloud for Chatbots and Conversational AI in 2011 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems City of Virginia Beach is running and its propensity to invest more and deepen its relationship with Oracle , UKG , LivePerson or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing City of Virginia Beach revenues, which have grown to $1.74 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for City of Virginia Beach intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
City of Virginia Beach Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Oracle E-Business Suite | Oracle Cloud ERP | ERP Financial | ERP Financial Management | n/a | 2020 | 2021 |
In 2020, City of Virginia Beach implemented Oracle Cloud ERP as an ERP Financial deployment, migrating from Oracle E-Business Suite to establish a centralized cloud financial platform. The implementation targeted municipal finance use cases and placed Oracle Cloud ERP at the center of project and grant accounting for the city.
The deployment used Oracle Financial Cloud, often referenced as OFC, to provide configured capabilities for project and grant management, financial reporting, and scheduled recurring reports. Functional workstreams documented in operational notes include generating and maintaining informational reports, preparing recurring project fund reports, and producing overview materials for staff training, indicating configuration emphasis on project costing and fund availability tracking.
Operational coverage explicitly includes the Public Works division where Administrative Technicians and City Project Managers use OFC for monitoring multiple projects financial reports. The migration from Oracle E-Business Suite centralized reporting into Oracle Cloud ERP and aligned day-to-day financial workflows around the cloud platform, while preserving role-oriented report generation responsibilities for administrative staff.
Governance and rollout activities emphasize process documentation and user enablement, with staff preparing and updating training and quick-reference guides and delivering visual trainings for current and new users learning Oracle Financial Cloud. These governance actions point to a deliberate shift toward standardized reporting templates and repeatable reporting cadences to support City Project Managers in project and grant oversight.
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle E-Business Suite HRMS | Core HR | HCM | n/a | 2010 | 2018 |
In 2010, City of Virginia Beach implemented Oracle E-Business Suite HRMS as a Core HR initiative, consolidating multiple aging human resources and payroll applications into a centralized integrated system branded InSite, Integrated Services in the Enterprise. The City configured Oracle E-Business Suite HRMS to centralize payroll and benefits processing, standardize HR administrative workflows, and improve reporting and data access across municipal departments.
Implementation scope included design and configuration of core HR and payroll functional modules, with specific configuration of Job and Position flex fields, Special Information types, Extra Information types, position control and organization hierarchies. Payroll design covered full time and temporary employee processes, payroll balance feeds and adjustments, tax rules administration, fast formulas for payroll earnings and deductions, flexible standard rate setups for compensation objects and derived factor eligibility profiles for variable salary components.
Integration and data flows were a focal point, with design and delivery of third party interfaces for payroll and benefits, reusable interfaces for six benefits vendors, and internal exchanges of HR information across departments. The project defined data conversion and cleanup efforts for employee records, assignments, salary elements, emergency contacts, dependents and benefit enrollments, and included Virginia Retirement System related configurations for creditable compensation. Reporting and analytics used Oracle Discoverer workbooks, and business process diagrams were developed using Microsoft Visio.
Governance activities emphasized FIT/GAP analysis, business process mapping, change management for HRMS administration, and detailed user procedures for payroll and benefits administration. The program deployed testing milestones and defect lifecycle management, set up workflow approval routing, budget transaction handling and reporting to hierarchies, and developed leave without pay and qualifying life event processes along with associated fast formulas. Training and knowledge transfer sessions were delivered to HR and benefits users to support ongoing administration.
The rollout included Employee Service and Benefits Self Service and an Open Enrollment implementation in 2010, followed by production support and annual enrollment operations. The project concluded with successful go-live activities and an established support model for ongoing requirement enhancements, defect management and employee communications.
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Recruiting, Applicant Tracking System | HCM |
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2014 | 2014 |
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Workforce Management | HCM |
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2017 | 2017 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LivePerson | Legacy | LivePerson Conversational Cloud | Chatbots and Conversational AI | AI-Powered Application | n/a | 2011 | 2011 |
In 2011, City of Virginia Beach implemented LivePerson Conversational Cloud on its public website, deploying a Chatbots and Conversational AI solution to support online citizen services. The implementation centers on a web-embedded conversational interface that surfaces self-service information and routes inquiries to municipal service channels.
LivePerson Conversational Cloud was configured to provide core chatbot capabilities including intent classification, automated FAQ responses, conversation routing to human agents, session handoff, and analytics instrumentation. The deployment emphasizes conversational workflows, knowledge base management, and web chat widget configuration aligned with civic service use cases.
The implementation is scoped to the City of Virginia Beach website, operating as the primary public-facing channel for conversational engagement. Operational coverage aligns with citizen-facing departments and contact workflows, requiring integration points between the chat layer and municipal intake processes.
Governance for the implementation requires cross-departmental ownership of bot content, escalation protocols for complex inquiries, and a cadence for tuning intents and updating knowledge artifacts. Ongoing administration relies on LivePerson Conversational Cloud tooling for conversation analytics and configuration management.
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Analytics and BI | Analytics and BI |
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2016 | 2018 |
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Analytics and BI | Analytics and BI |
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2017 | 2017 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2015 | 2015 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Enterprise Content Management | Content Management |
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2017 | 2017 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Engagement | CRM |
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2012 | 2012 |
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Customer Experience | CRM |
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2014 | 2014 |
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Customer Experience | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2011 | 2011 |
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Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Procurement | Procurement |
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2018 | 2019 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at City of Virginia Beach
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by City of Virginia Beach Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD City of Virginia Beach Technographics
City of Virginia Beach is a Government organization based in United States,
with around 6071 employees and annual revenues of $1.74 billion.
City of Virginia Beach operates a diverse technology stack with applications such as
Oracle Cloud ERP, Oracle E-Business Suite HRMS and LivePerson Conversational Cloud,
covering areas like ERP Financial, Core HR and Chatbots and Conversational AI.
City of Virginia Beach has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle and LivePerson.
City of Virginia Beach recently adopted applications including
Adobe Experience Cloud in 2021, Amazon EC2 in 2021 and Oracle Cloud ERP in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of City of Virginia Beach’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates City of Virginia Beach’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete City of Virginia Beach technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.