City of Waynesboro
503 W. Main St.,
Waynesboro, 22980, VA,
United States
Waynesboro, 22980, VA,
United States
1 540-942-6600
Government
City of Waynesboro Technographics
City of Waynesboro Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by City of Waynesboro and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 951 City of Waynesboro employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that City of Waynesboro has purchased the following applications: PlanSource Benefits for Benefits Administration in 2015, CivicEngage for Citizen Engagement in 2021, Microsoft Azure Monitor for Application Performance Management in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems City of Waynesboro is running and its propensity to invest more and deepen its relationship with PlanSource , Tyler Technologies , UKG or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing City of Waynesboro revenues, which have grown to $73.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for City of Waynesboro intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
City of Waynesboro Tech Stack and Enterprise Applications
City of Waynesboro HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| PlanSource | Legacy | PlanSource Benefits | Benefits Administration | HCM | n/a | 2015 | 2015 |
In 2015, City of Waynesboro implemented PlanSource Benefits for Benefits Administration to centralize online benefits enrollment and administration across municipal HR operations. The deployment targeted the Human Resources Department and was positioned to support day to day HR responsibilities including benefits administration, talent acquisition, compliance, and payroll interfacing.
PlanSource Benefits was configured to manage enrollment workflows, eligibility rules, and plan configuration, and to support open enrollment and life event administration in line with standard Benefits Administration functionality. The implementation included benefit plan setup, employee self service enrollment interfaces, and administrative dashboards to streamline benefits plan design and ongoing plan maintenance.
Operational integrations linked PlanSource Benefits with the new HRIS Munis and with the automated time and attendance system Kronos to align eligibility and payroll deduction data, enabling operational data synchronization between benefits, HRIS, and payroll processes. The operational scope covered HR and Payroll Departments and extended to managers and employees across the City to ensure benefits elections informed payroll runs and compliance reporting.
Governance and process transformation accompanied the technical rollout, where HR redesigned the performance review cycle to align the performance year with the fiscal year, executed an RFP driven compensation and benefits study, and regularly updated HR policies and procedures. Implementation coordination involved the City Manager, Deputy City Manager, and departmental leadership to integrate benefits administration into broader HR governance and workforce planning.
As implemented, PlanSource Benefits became the primary Benefits Administration application for online enrollment and benefits plan management at City of Waynesboro, and its deployment contributed to establishing HR as a strategic partner while modernizing daily HR and Payroll workflows through integrated benefits, HRIS, and time and attendance systems.
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Core HR | HCM |
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2015 | 2015 |
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Workforce Management | HCM |
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2015 | 2015 |
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City of Waynesboro CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| CivicPlus | Legacy | CivicEngage | Citizen Engagement | CRM | n/a | 2021 | 2021 |
In 2021, the City of Waynesboro implemented CivicEngage on its public website. CivicEngage serves as the Citizen Engagement solution for municipal communications and online service delivery, providing a public-facing platform for information dissemination. Implementation scope focused on web content management, event calendars, online service request forms, email and SMS notifications, and community feedback modules.
The deployment was provisioned through the CivicPlus CivicEngage platform and configured to operate as the municipality's primary Citizen Engagement channel, managed through the city communications and customer service workflows. Technical architecture centered on vendor-hosted web delivery integrated into the city's site navigation and municipal web presence, with content governance enforced through centralized editorial roles and approval workflows. Operational coverage spans municipal departments responsible for public information, parks and recreation, and constituent services.
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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City of Waynesboro ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Azure Monitor | Application Performance Management | ITSM | n/a | 2021 | 2021 |
In 2021, City of Waynesboro implemented Microsoft Azure Monitor as its Application Performance Management solution. Microsoft Azure Monitor is instrumented on the municipality's public website to collect telemetry, surface performance metrics, capture log data, and generate availability and performance alerts for web properties.
The implementation emphasizes centralized telemetry collection, metric ingestion, log analytics, and alerting workflows consistent with Application Performance Management practices. Operational ownership is positioned within the city IT and web operations functions, with configuration focused on alert thresholds, data retention, and runbook-driven incident response to support troubleshooting and service reliability for the website.
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City of Waynesboro IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at City of Waynesboro
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by City of Waynesboro Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from City of Waynesboro IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the City of Waynesboro digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD City of Waynesboro Technographics
City of Waynesboro is a Government organization based in United States,
with around 951 employees and annual revenues of $73.0 million.
City of Waynesboro operates a diverse technology stack with applications such as
PlanSource Benefits, CivicEngage and Microsoft Azure Monitor,
covering areas like Benefits Administration, Citizen Engagement and Application Performance Management.
City of Waynesboro has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as PlanSource, CivicPlus and Microsoft.
City of Waynesboro recently adopted applications including
CivicEngage in 2021, Xandr Invest (ex AppNexus DSP) in 2021 and Microsoft Azure Monitor in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of City of Waynesboro’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates City of Waynesboro’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete City of Waynesboro technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.