City of West Lake Hills, TX
911 Westlake Drive,
West Lake Hills, 78746, TX,
United States
West Lake Hills, 78746, TX,
United States
1 512-327-3628
Government
City of West Lake Hills, TX Technographics
City of West Lake Hills, TX Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by City of West Lake Hills, TX and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 40 City of West Lake Hills, TX employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that City of West Lake Hills, TX has purchased the following applications: Microsoft 365 for Collaboration in 2019, Tyler Incode Utility Billing for Utilities Customer Care and Billing in 2017, GoDaddy for Application Hosting and Computing Services in 2013 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems City of West Lake Hills, TX is running and its propensity to invest more and deepen its relationship with Microsoft , Tyler Technologies , i3 Verticals or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing City of West Lake Hills, TX revenues, which have grown to $6.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for City of West Lake Hills, TX intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
City of West Lake Hills, TX Tech Stack and Enterprise Applications
City of West Lake Hills, TX Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2019 | 2019 |
In 2019, City of West Lake Hills, TX implemented Microsoft 365 to provide cloud-based Collaboration capabilities for municipal staff, and the deployment is referenced on the city website where Microsoft 365 assets are exposed for public access. The implementation centers on Microsoft 365 as the primary Collaboration platform for the municipality, aligning email, productivity, and content publishing workflows under a single cloud tenant.
The deployment reflects a typical Microsoft 365 configuration, including core collaboration services such as Exchange Online for municipal email, SharePoint Online for intranet and web content management, Microsoft Teams for synchronous meetings and team collaboration, and OneDrive for personal file synchronization. These functional modules support document authoring, calendar and meeting orchestration, and web-facing content delivery consistent with Collaboration category implementations.
Operational scope is focused on city staff across administrative functions, covering internal communications, records sharing, and citizen-facing content management through the municipal website. Governance is implemented at the tenant level with municipal domain identity, role-based access controls, and standard administrative configuration to manage users and permissions, aligning Collaboration platform controls with municipal IT operations.
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City of West Lake Hills, TX CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tyler Technologies | Legacy | Tyler Incode Utility Billing | Utilities Customer Care and Billing | CRM | n/a | 2017 | 2017 |
In 2017, the City of West Lake Hills, TX brought Tyler Incode Utility Billing into municipal operations to run its Utilities Customer Care and Billing processes and to transition billing from a third party provider to an in-house system. The implementation supported daily program operations for wastewater eligibility determinations and customer service workflows, aligning billing rules with City Code and the City of Austin contract requirements while consolidating responsibility under the municipal Utility Coordinator role.
Tyler Incode Utility Billing was used to generate monthly bills and process customer payments, create and manage net 30 accounts, and issue water disconnection notices. The system handled disconnect and reconnect transactions in coordination with the Water District, supported customer enrollment, and recorded aged receivables for referral to collection agencies, reflecting core Utilities Customer Care and Billing capabilities such as account management, billing cycle orchestration, and payment processing.
Operational integrations were principally procedural and cross-functional, coordinating utility operations with the Water District for service control, with collection agencies for past due recoveries, and with the Finance Officer for budget and expenditure reporting. The deployment covered customer service, finance, and wastewater operations within the City of West Lake Hills municipal organization, and included monthly usage monitoring for residential and commercial customers to detect variances.
Governance and process changes included quarterly budget reviews and joint rate model updates with the Finance Officer, formal recommendations of rate changes to the Wastewater Commission and City Council, and participation in capital improvement proposals. The implementation also formalized policy review cycles and procedural updates for billing and wastewater operations, and explicitly supported sending aged receivables to collection agencies and collecting past due amounts as part of the in-house billing operation.
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Utilities Customer Care and Billing | CRM |
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2018 | 2018 |
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City of West Lake Hills, TX IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| GoDaddy | Legacy | GoDaddy | Application Hosting and Computing Services | IaaS | n/a | 2013 | 2013 |
City of West Lake Hills, TX implemented GoDaddy in 2013 to host its municipal website, aligning the deployment with the Application Hosting and Computing Services category. The GoDaddy implementation provides the city's external website hosting, DNS management, SSL provisioning, and content delivery for the public-facing site.
Operational scope is focused on resident-facing communications and municipal information, with city administrative staff controlling account access, site content updates, and domain records through GoDaddy's management console. Governance emphasizes centralized administrative credentials and content publication workflows rather than complex back-end integrations, consistent with a small government organization using Application Hosting and Computing Services for web presence.
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City of West Lake Hills, TX CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at City of West Lake Hills, TX
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by City of West Lake Hills, TX Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from City of West Lake Hills, TX IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the City of West Lake Hills, TX digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD City of West Lake Hills, TX Technographics
City of West Lake Hills, TX is a Government organization based in United States,
with around 40 employees and annual revenues of $6.0 million.
City of West Lake Hills, TX operates a diverse technology stack with applications such as
Microsoft 365, Tyler Incode Utility Billing and GoDaddy,
covering areas like Collaboration, Utilities Customer Care and Billing and Application Hosting and Computing Services.
City of West Lake Hills, TX has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft, Tyler Technologies and GoDaddy.
City of West Lake Hills, TX recently adopted applications including
Microsoft 365 in 2019, Hornetsecurity Zerospam in 2019 and i3 Verticals AVR uVisionPLUS in 2018,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of City of West Lake Hills, TX’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates City of West Lake Hills, TX’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete City of West Lake Hills, TX technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.