City of West Palm Beach
401 Clematis Street,
Palm Beach, 33401, FL,
United States
Palm Beach, 33401, FL,
United States
1 561-822-1200
Government
City of West Palm Beach Technographics
City of West Palm Beach Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by City of West Palm Beach and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1500 City of West Palm Beach employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that City of West Palm Beach has purchased the following applications: Paymentus Payveris for Payment Processing in 2021, Tyler Munis HCM Time & Attendance for Time and Attendance in 2020, Microsoft 365 for Collaboration in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems City of West Palm Beach is running and its propensity to invest more and deepen its relationship with Paymentus , Tyler Technologies , UKG or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing City of West Palm Beach revenues, which have grown to $200.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for City of West Palm Beach intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
City of West Palm Beach Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Paymentus | Legacy | Paymentus Payveris | Payment Processing | ERP Financial Management | n/a | 2021 | 2021 |
In 2021, the City of West Palm Beach implemented Paymentus Payveris as its web-facing payment platform, classified under the Payment Processing category. The deployment placed Paymentus Payveris on the city website to handle resident-facing payments and billing presentment for utilities and municipal services, aligning the Payment Processing application with finance and citizen services workflows.
Configuration emphasized hosted payment pages and web payment integration using Paymentus Payveris capabilities for card and ACH acceptance, bill presentment, and secure tokenization to reduce city exposure to card data. The implementation followed Payment Processing patterns such as API-driven payment orchestration and a centralized payment portal, supporting reconciliation and reporting functions for treasury and accounts receivable teams. Integration work centered on embedding payment flows within the municipal website to provide uninterrupted payment experiences for residents.
Operational coverage extended across municipal functions including utility billing, permits and licensing, and other citizen payments collected through the city website, with administrative access provisioned to finance and treasury staff. Governance changes focused on centralizing online payment workflows and standardizing payment acceptance and reconciliation processes, with role-based administrative controls configured in Paymentus Payveris. The Payment Processing deployment is embedded in the city website and oriented to citizen-facing collections.
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tyler Technologies | Legacy | Tyler Munis HCM Time & Attendance | Time and Attendance | HCM | n/a | 2020 | 2021 |
In 2020 the City of West Palm Beach implemented Tyler Munis HCM Time & Attendance to improve HR time tracking and attendance processes for city employees. The deployment was executed as part of a local government HCM modernization effort in the United States and targeted citywide workforce management for approximately 1,500 employees, aligning the City of West Palm Beach Tyler Munis HCM Time & Attendance solution with HR and payroll business functions in the Time and Attendance category.
The implementation configured core Time and Attendance capabilities including time capture, employee self service time entry, manager approval workflows, exception handling, scheduling support, and accrual tracking, consistent with typical time and attendance functional workflows. The deployment leveraged interoperability with the broader Tyler Munis suite to align time records with HR and payroll workflows, and governance responsibilities were centered in HR and payroll to standardize time entry, approval policies, and attendance rule enforcement across municipal departments.
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Workforce Management | HCM |
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2015 | 2015 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2018 | 2018 |
In 2018 City of West Palm Beach implemented Microsoft 365 as its primary Collaboration platform. The deployment is visible on the municipal website and Microsoft 365 is used on their website to surface staff directories, calendaring, and public-facing content for the city government.
The Microsoft 365 configuration emphasizes core Collaboration modules including Exchange Online for email, SharePoint Online for intranet and records-oriented content management, Microsoft Teams for synchronous collaboration, and OneDrive for user file storage. Tenant-level administration and role-based access controls were configured to align platform settings with public sector governance and records management requirements.
Operational coverage targets internal communications, document lifecycle and records management, and delivery of Microsoft 365 hosted assets to the public website. Governance is centralized within the city IT organization with policy-driven administrative controls and compliance-oriented configuration to provide consistent Collaboration capabilities across municipal departments.
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Digital Workspace | IaaS |
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2013 | 2013 |
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IT Decision Makers and Key Stakeholders at City of West Palm Beach
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by City of West Palm Beach Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from City of West Palm Beach IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the City of West Palm Beach digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD City of West Palm Beach Technographics
City of West Palm Beach is a Government organization based in United States,
with around 1500 employees and annual revenues of $200.0 million.
City of West Palm Beach operates a diverse technology stack with applications such as
Paymentus Payveris, Tyler Munis HCM Time & Attendance and Microsoft 365,
covering areas like Payment Processing, Time and Attendance and Collaboration.
City of West Palm Beach has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Paymentus, Tyler Technologies and Microsoft.
City of West Palm Beach recently adopted applications including
Paymentus Payveris in 2021, Tyler Munis HCM Time & Attendance in 2020 and Rackspace Cloud in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of City of West Palm Beach’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates City of West Palm Beach’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete City of West Palm Beach technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.