City of York Council
West Offices, Station Rise,
York, YO1 6GA,
United Kingdom
York, YO1 6GA,
United Kingdom
44 19 0455-1550
Government
City of York Council Technographics
City of York Council Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by City of York Council and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3000 City of York Council employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that City of York Council has purchased the following applications: UKG Workforce Central (ex Kronos Workforce Central) for Workforce Management in 2010, Microsoft 365 for Collaboration in 2016, Automattic Jetpack CRM for CRM in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems City of York Council is running and its propensity to invest more and deepen its relationship with UKG , Microsoft , Automattic or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing City of York Council revenues, which have grown to $3.50 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for City of York Council intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
City of York Council Tech Stack and Enterprise Applications
City of York Council HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| UKG | Legacy | UKG Workforce Central (ex Kronos Workforce Central) | Workforce Management | HCM | n/a | 2010 | 2010 |
In 2010 City of York Council implemented UKG Workforce Central (ex Kronos Workforce Central) for Workforce Management. The deployment targeted council-wide workforce administration supporting approximately 3,000 employees and followed an implementation window of over one year up to three years to match public sector delivery cycles.
The UKG Workforce Central implementation focused on core Workforce Management capabilities, including time and attendance capture, employee scheduling and rostering, absence management, and timecard approval workflows. Configuration work prioritized municipal shift patterns, exception handling rules, and access controls for HR and payroll users.
Operational integration emphasized payroll processing continuity, with staff processing payroll using ADP alongside UKG Workforce Central time data exports to feed payroll runs. The project covered HR and Payroll business functions across council departments and aligned timekeeping data flows with established payroll operations.
Governance and rollout followed a staged, department by department adoption model with formal training and operational handover to internal HR and payroll teams. Staffing and operational readiness included a stated preference for personnel with at least one years experience processing payroll using ADP and Kronos Workforce Central, and controls were established for schedule governance, policy configuration, and audit trail logging to support municipal payroll compliance.
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Workforce Management | HCM |
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2013 | 2013 |
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City of York Council Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2016 | 2016 |
In 2016, City of York Council implemented Microsoft 365. The Microsoft 365 deployment addresses the council’s Collaboration needs, providing a unified productivity and communications platform for approximately 3,000 employees across council departments and services.
Microsoft 365 in the Collaboration category is used to support core business functions including internal communications, document management, and staff productivity workflows. The deployment makes use of Microsoft 365 components such as Exchange Online for email, Microsoft Teams for meetings and chat, SharePoint Online for intranet and document libraries, and OneDrive for individual file storage, organizing cloud-hosted services to centralize messaging and content collaboration across the City of York Council. The council’s public website also references Microsoft 365 components, indicating a public-facing configuration or surface-level integration with its collaboration resources.
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City of York Council CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Automattic | Legacy | Automattic Jetpack CRM | CRM | CRM | n/a | 2017 | 2017 |
In 2017, City of York Council deployed Automattic Jetpack CRM to provide CRM capabilities on its public website, positioning Automattic Jetpack CRM as the council's CRM for capturing constituent interactions. The implementation was focused on embedding CRM functionality directly into the council web presence to centralize contact capture and basic constituent relationship workflows.
The deployment provisioned core CRM capabilities, including a centralized contact database, form-based lead and inquiry capture, email activity logging, and list segmentation to support targeted communications. Configuration emphasized web-based data collection and contact record enrichment workflows consistent with CRM category practices, with automation applied to common intake and follow-up sequences.
Operational coverage centered on public-facing website interactions and internal communications across multiple council departments, enabling staff to reference a shared contact repository for constituent engagement and case intake. Access controls and role-based permissions were configured to align CRM access with departmental responsibilities and to limit exposure of sensitive records.
Governance included defining data stewardship and inbox management processes to support ongoing maintenance of the contact database, and embedding privacy-conscious handling consistent with public sector expectations. The implementation narrative for Automattic Jetpack CRM and CRM functionality reflects a web-centric, council-wide approach to consolidating constituent contact and engagement workflows.
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City of York Council IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Backup as a Service (BaaS) | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at City of York Council
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Controller | Director | Finance | |
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Operations Manager | Manager | Finance | |
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Deputy Business Administrator for Human Resources | Manager | HR | |
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Business Administrator | Non Manager | Operations | |
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Acting Chair- Human Resources | Director | HR | |
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Apps Being Evaluated by City of York Council Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from City of York Council IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the City of York Council digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD City of York Council Technographics
City of York Council is a Government organization based in United Kingdom,
with around 3000 employees and annual revenues of $3.50 billion.
City of York Council operates a diverse technology stack with applications such as
UKG Workforce Central (ex Kronos Workforce Central), Microsoft 365 and Automattic Jetpack CRM,
covering areas like Workforce Management, Collaboration and CRM.
City of York Council has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as UKG, Microsoft and Automattic.
City of York Council recently adopted applications including
Google Cloud Platform (GCP) in 2020, Barracuda Backup in 2020 and Automattic Jetpack CRM in 2017,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of City of York Council’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates City of York Council’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete City of York Council technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.