Citywide Service Solutions
294 Arden Street,
Melbourne, 3051, VIC,
Australia
Melbourne, 3051, VIC,
Australia
61 3 9261-5000
Professional Services
Citywide Service Solutions Technographics
Citywide Service Solutions Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Citywide Service Solutions and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1000 Citywide Service Solutions employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Citywide Service Solutions has purchased the following applications: Microsoft Dynamics GP for ERP Financial in 2015, UKG Pro Workforce Management Absence (ex UKG Dimensions Absence) for Absence and Leave Management in 2021, Microsoft 365 for Collaboration in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Citywide Service Solutions is running and its propensity to invest more and deepen its relationship with Microsoft , UKG , PageUp or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Citywide Service Solutions revenues, which have grown to $233.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Citywide Service Solutions intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Citywide Service Solutions Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics GP | ERP Financial | ERP Financial Management | n/a | 2015 | 2015 |
In 2015 Citywide Service Solutions implemented Microsoft Dynamics GP as its ERP Financial platform. The implementation centered on ongoing support, review and analysis of the Microsoft Dynamics Great Plains environment and complementary applications, with a mandate to maintain the ERP environment and associated reporting services.
The implementation encompassed functional support and environment maintenance activities, including scope and design work, configuration and testing, end user training, documentation, debugging and installation tasks for Microsoft Dynamics GP. Workstreams aligned to core ERP Financial capabilities such as general ledger, accounts payable, accounts receivable and financial reporting, and included management of security roles, workflow configuration and scheduled reporting services.
Integrations were managed at the level of complementary applications and related IT application systems, with the ERP environment and reporting services acting as the central financial hub. Operational coverage included finance and business user communities supported by the IT applications team across the organisation in Australia, with governance activities focused on providing advice, assistance and guidance to team members and business users, plus documentation, testing and training to sustain the Microsoft Dynamics GP environment.
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ERP Financial | ERP Financial Management |
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2021 | 2022 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| UKG | Legacy | UKG Pro Workforce Management Absence (ex UKG Dimensions Absence) | Absence and Leave Management | HCM | n/a | 2021 | 2021 |
In 2021, Citywide Service Solutions deployed UKG Pro Workforce Management Absence (ex UKG Dimensions Absence) to centralize employee absence tracking and time capture across its Australian operations. UKG Pro Workforce Management Absence is being used as the primary Absence and Leave Management application for Citywide employees, with configuration oriented to mobile-first access and depot-based time collection.
The implementation includes core absence modules and employee self-service workflows, specifically Time Off request and request submission, leave type selection, date and shift time entry, and attachment of medical certificates. Configuration details documented for end users include installation and login steps for the UKG Ready mobile application, selecting Australia, entering the Company short name of 6154349, opting to remember username, and granting notifications and location access, plus setup of a security question for password reset.
Operational capture is implemented through the UKG Ready app for remote and mobile employees and through physical depot clocks for site-based staff, with fingerprint scanner authentication on depot clocks for biometric clock in and out. The solution supports multiple input paths for absence requests and evidence, including an app paperclip upload flow to submit certificate photos and a depot clock Apply for Leave workflow that accepts employee ID, shift times, and hours per shift.
Governance and operational workflows route employee requests through the application approval mechanism, with employees receiving notification of outcome after submission, and account controls enforcing security question based password recovery. The deployment emphasizes standardized end user procedures for clocking, leave requests, evidence submission, and account recovery, positioning UKG Pro Workforce Management Absence as the operative Absence and Leave Management system for Citywide Service Solutions.
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Applicant Tracking System | HCM |
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2002 | 2002 |
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Payroll | HCM |
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2024 | 2024 |
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Time and Attendance | HCM |
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2021 | 2021 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2017 | 2017 |
In 2017 Citywide Service Solutions implemented Microsoft 365 to deliver Collaboration capabilities for its professional services operations in Australia. The implementation centers on Microsoft 365 core collaboration components, including Exchange Online for enterprise email, SharePoint Online for intranet and document management, Microsoft Teams for persistent chat and meetings, OneDrive for user file synchronization, and Office application provisioning to support day to day productivity.
The deployment is positioned as an organization wide collaboration platform supporting corporate and field service functions, with identity and access controls aligned to Azure Active Directory as part of the Microsoft 365 architecture. Citywide Service Solutions is using Microsoft 365 on their website, and the implementation reflects typical Collaboration category governance patterns such as centralized user provisioning, content lifecycle controls, and collaboration policy enforcement to manage access and information sharing across departments.
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2014 | 2014 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2014 | 2014 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Data Loss Prevention | CyberSecurity |
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2020 | 2020 |
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Security Information and Event Management (SIEM) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Citywide Service Solutions
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Citywide Service Solutions Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Citywide Service Solutions IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Citywide Service Solutions digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Citywide Service Solutions Technographics
Citywide Service Solutions is a Professional Services organization based in Australia,
with around 1000 employees and annual revenues of $233.0 million.
Citywide Service Solutions operates a diverse technology stack with applications such as
Microsoft Dynamics GP, UKG Pro Workforce Management Absence (ex UKG Dimensions Absence) and Microsoft 365,
covering areas like ERP Financial, Absence and Leave Management and Collaboration.
Citywide Service Solutions has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft and UKG.
Citywide Service Solutions recently adopted applications including
MYOB PayGlobal in 2024, Microsoft Dynamics 365 for Finance and Operations in 2021 and UKG Pro Workforce Management Absence (ex UKG Dimensions Absence) in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Citywide Service Solutions’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Citywide Service Solutions’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Citywide Service Solutions technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.