Claires
2400 West Central Road,
Hoffman Estates, 60192, IL,
United States
Hoffman Estates, 60192, IL,
United States
971 56-996-0853
Retail
Claires Technographics
Claires Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Claires and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 18200 Claires employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Claires has purchased the following applications: Worldpay for Payment Processing in 2020, Workday HCM for Core HR in 2021, Quadient Neopost IS-5000 for Mailing System in 2013 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Claires is running and its propensity to invest more and deepen its relationship with WorldPay , Workday , Quadient or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Claires revenues, which have grown to $1.40 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Claires intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Claires Tech Stack and Enterprise Applications
Claires ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| WorldPay | Legacy | Worldpay | Payment Processing | ERP | n/a | 2020 | 2020 |
In 2020, Claires implemented Worldpay for Payment Processing on its website. The deployment uses FIS Worldpay as the payment gateway embedded into the claires.com ecommerce checkout to handle online card acceptance and payment authorization.
The implementation focused on web checkout integration and payment orchestration, with configuration aligned to card processing, tokenization of cardholder data, and hosted payment fields to limit merchant PCI exposure. Worldpay was configured to support standard payment processing workflows and gateway routing consistent with Payment Processing requirements for retail ecommerce.
Operational integration centers on the claires.com checkout layer, where Worldpay connects transaction events to downstream order management and finance functions for settlement and reconciliation. The scope is ecommerce payments for the United States site, impacting ecommerce merchandising, payment operations, finance, and customer service workflows.
Governance was organized around centralized payment operations and gateway configuration ownership, with rollout concentrated on the public website checkout path. Documentation and checkout instrumentation were implemented to align operational teams with ongoing payment gateway management and compliance responsibilities.
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Claires HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Ceridian Dayforce HCM | Workday HCM | Core HR | HCM | n/a | 2021 | 2021 |
In 2021, Claires implemented Workday HCM as its Core HR platform, replacing Ceridian Dayforce HCM for North America and addressing an outdated HCM footprint. The program was initiated to remedy a lack of automated HCM capabilities across European countries, inconsistent business rules and processes, limited reporting and analytics, and a complex integration landscape.
The implementation delivered Workday HCM and payroll capability across the U.S., Canada, Puerto Rico, 15 countries in Europe, and Hong Kong, with configuration focused on Core HR data model standardization, payroll processing, and dashboard reporting. Workday HCM configuration included consolidating business rules and process workflows to create consistent HR and payroll processes across regional boundaries, and scope explicitly included dashboard reporting to support go live visibility.
Integration scope was extensive, with Claires ensuring 45 integrations were delivered on time to support end to end testing, reflecting a multi-system orchestration approach across payroll and HR adjacent systems. The program supported the test lead with best practices and test phase management to validate integrations and business workflows prior to production cutover.
Program governance was centralized under a dedicated Workday Project Manager who managed all phases and delivery of the HCM program, working closely with program sponsors including the VP HCM Systems and the CHRO. Claires internal team leads of 10 were managed within the program structure to drive business process alignment and stakeholder engagement across HR, payroll, and regional operations.
As an explicit result the program successfully implemented Workday HCM and Payroll across the stated jurisdictions and coordinated dashboard requirements with Claires leadership to identify day one go live reporting. The implementation narrative ties Claires Workday HCM Core HR deployment to standardized processes, improved reporting scope, and an integration program validated through structured testing.
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Payroll | HCM |
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2021 | 2021 |
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Recruiting, Applicant Tracking System | HCM |
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2021 | 2021 |
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Time and Attendance | HCM |
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2021 | 2021 |
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Claires ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Quadient | Legacy | Quadient Neopost IS-5000 | Mailing System | ERP Services and Operations | n/a | 2013 | 2013 |
In 2013, Claires implemented Quadient Neopost IS-5000 as a centralized Mailing System to support corporate mailroom and distribution operations. The Quadient Neopost IS-5000 Mailing System was positioned alongside an in-house print production environment rather than as a standalone retail POS tool.
The deployment operated within a combined print and mail workflow, where print production used Canon Image Press C10000VP, Image Press C800, Vario Print 110, and Pro 4000S Wide Format devices managed through Fiery Command Workstation and Prisma Prepare print management. Print Operator responsibilities explicitly included production of signage, planograms, and manuals for 1700 stores, and routine weekly color quality control and minor preventive maintenance to maintain print fidelity for those store collateral outputs.
Integration scope included direct mailroom use of FedEx shipping manager in tandem with the Quadient Neopost IS-5000, enabling coordinated parcel processing and carrier interfacing as part of outbound distribution. Operational coverage centered on corporate mailroom and print production functions supporting retail store replenishment and communications, impacting print production, store operations, and distribution workflows.
Governance and process detail emphasized operator-led print and mailroom orchestration, with standardized weekly QC and maintenance routines to ensure color consistency and operational uptime. The implementation aligned with typical Mailing System capabilities such as postage metering, postage accounting, and carrier integration, which underpinned the mail and parcel handling activities managed through the Quadient Neopost IS-5000.
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Claires Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Analytics and BI | Analytics and BI |
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2018 | 2018 |
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Analytics and BI | Analytics and BI |
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2018 | 2018 |
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Analytics and BI | Analytics and BI |
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2018 | 2018 |
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Claires Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2020 | 2020 |
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Claires Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Enterprise Content Management | Content Management |
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2021 | 2021 |
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Claires eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2017 | 2017 |
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Personalization and Product Recommendations | eCommerce |
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2021 | 2021 |
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Personalization and Product Recommendations | eCommerce |
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2017 | 2017 |
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Claires SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Warehouse Management | SCM |
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2022 | 2022 |
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Claires CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2017 | 2017 |
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Customer Experience | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2013 | 2013 |
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Partner Relationship Management | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Claires PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Project Portfolio Management | PPM |
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2011 | 2012 |
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Claires PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2019 | 2019 |
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Claires IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Cloud Storage | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Claires CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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Secure Web Gateways (SWG) | CyberSecurity |
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2013 | 2013 |
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IT Decision Makers and Key Stakeholders at Claires
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Global Talent Development Manager | Manager | HR | |
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Talent Acquisition Business Partner | Manager | HR | |
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VP Global Human Resources, Reward & Payroll | VP | HR | |
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Talent Acquisition Manager | Manager | HR | |
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Executive Vice President, Chief Human Resources Officer | CXO | HR | |
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Director, HRBP Corporate Functions | Director | HR | |
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Global Payroll Director | Director | HR | |
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Payroll Manager | Manager | HR | |
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Apps Being Evaluated by Claires Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Claires IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Claires digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Claires Technographics
Claires is a Retail organization based in United States,
with around 18200 employees and annual revenues of $1.40 billion.
Claires operates a diverse technology stack with applications such as
Worldpay, Workday HCM and Quadient Neopost IS-5000,
covering areas like Payment Processing, Core HR and Mailing System.
Claires has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as WorldPay, Workday and Quadient.
Claires recently adopted applications including
Blue Yonder WMS (ex JDA WMS) in 2022, Workday HCM in 2021 and Workday Payroll in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Claires’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Claires’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Claires technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.