Claro Colombia
Ak 68 #24-45, D.C, Cundinamarca,
Bogota, 110931,
Colombia
Bogota, 110931,
Colombia
57 1-6169797
Communications
Claro Colombia Technographics
Claro Colombia Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Claro Colombia and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10000 Claro Colombia employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Claro Colombia has purchased the following applications: SAP SuccessFactors Employee Central for Core HR in 2017, NetCracker BSS/OSS for OSS/BSS in 2017, Tatic Alice for ML and Data Science Platforms in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Claro Colombia is running and its propensity to invest more and deepen its relationship with SAP , NEC Corporation , Tatic or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Claro Colombia revenues, which have grown to $3.50 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Claro Colombia intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Claro Colombia Data, Technology Stack, and Enterprise Applications
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP SuccessFactors Employee Central | Core HR | HCM | n/a | 2017 | 2017 |
In 2017, Claro Colombia implemented SAP SuccessFactors Employee Central as its Core HR platform. The deployment was executed alongside existing SAP HCM modules, establishing a hybrid HR application landscape that centralized employee master data in SuccessFactors while retaining core HCM operational modules for transactional HR activities.
Implementation covered SAP HCM modules PA, OM, PT and PY and SAP SuccessFactors modules EC, P&G, LMS and RCM, reflecting a combined approach to personnel administration, organizational management, time and attendance, payroll, employee central records, performance and goals, learning management, and recruitment. Configuration work focused on aligning personnel administration and organizational structures between SAP HCM and SAP SuccessFactors Employee Central, and on configuring the SuccessFactors talent and learning suites to feed into HR processes.
Project and incident management activities were handled across both SAP HCM and SAP SuccessFactors, with explicit use of the PMBOK methodology to govern scope, schedule, risk and change control. Workflows and data orchestration between SAP SuccessFactors Employee Central and the SAP HCM modules supported employee master data synchronization and payroll-related transactions, enabling operational coverage across HR, payroll, talent management and learning functions at Claro Colombia.
Governance was formalized through PMBOK-aligned project controls and incident handling, which structured QA, change requests and stakeholder approvals around HR process owners. The implementation narrative centers on Claro Colombia, SAP SuccessFactors Employee Central, Core HR and coordinated SAP HCM module operations as the foundation for enterprise HR and talent management processes.
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Learning and Development | HCM |
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2017 | 2017 |
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Performance and Goal Management | HCM |
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2017 | 2017 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| NEC Corporation | Legacy | NetCracker BSS/OSS | OSS/BSS | ERP Services and Operations | n/a | 2017 | 2017 |
In 2017 Claro Colombia engaged NEC Corporation to deploy NetCracker BSS/OSS, initiating a coordinated OSS/BSS program supported by an OSS Product Development Advisor from February 2017 to August 2018. The engagement centered on enterprise service assurance, order orchestration, mediation and activation use cases, aligned to the operator business functions for network operations and customer service.
The implementation scope included discrete project modules and deliveries, notably organizing the delivery to operation of the NMS ZTE Netnumen T100 over a two month engagement valued at USD 15,000. A multi-vendor integration effort ran eight months and was valued at USD 250,000 to integrate the Net inventory NetCracker system with management systems such as Netnumen, SAM5620, Solarwinds and the CMDB system. A nine month project defined and deployed the NetCracker technical orders system valued at USD 500,000, while a 12 month engagement established an IVR publication system for incidents valued at USD 70,000.
Architecturally the work emphasized integration between BSS and OSS layers, implementing mediation and performance management capabilities over a 12 month, USD 1,000,000 program, and developing activation and service provisioning systems that tied BSS level products into OSS network activation workflows over an 18 month, USD 2,200,000 project. NetCracker BSS/OSS was positioned as the central order and inventory backbone, with explicit interfaces to inventory, NMS and monitoring systems to support service lifecycle workflows and event publication.
Governance and rollout practices were executed through financial approval coordination, technical feasibility assessments, solution design reviews and staged handover from delivery to operations. The advisor role managed design, technical optioning and deployment sequencing to align operational support, network operations and customer care process changes with system cutovers, emphasizing operational readiness and systems integration validation.
Project-level costs and durations were documented as part of the implementation record, including the NMS deployment at USD 15,000 over two months, the inventory integration at USD 250,000 over eight months, the technical orders system at USD 500,000 over nine months, the IVR publication system at USD 70,000 over 12 months, the mediation and PM solution at USD 1,000,000 over 12 months, and the activation and BSS to OSS integration at USD 2,200,000 over 18 months.
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AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tatic | Legacy | Tatic Alice | ML and Data Science Platforms | AI Development | n/a | 2020 | 2021 |
In 2020, Claro Colombia implemented Tatic's Dora data-compression and data-management solution, with vendor documentation noting integration with Tatic Alice. The Dora deployment targeted storage for voice, roaming, billing and event data to reduce storage costs and speed access, delivering up to 90% compression and an estimated US$5M in savings according to Tatic's 2021 case study. The vendor-level integration between Dora and Tatic Alice implies use of Tatic Alice for analytics and machine learning workflows applied to telecom operations and compliance data. This places Tatic Alice explicitly within Claro Colombia's ML and Data Science Platforms footprint.
Architecturally, the implementation positions Dora as a data management and compression layer feeding Claro Colombia's analytics pipelines, improving access performance for large telco datasets while offloading storage burden, and Tatic Alice serves as the analytics and ML tooling integrated into those pipelines. Implemented capabilities focus on high-ratio compression, centralized data management and accelerated query access consistent with ML and Data Science Platforms functionality. Operational impact covers telecom operations, billing and roaming analytics, and compliance reporting, with governance and data retention processes adjusted to accommodate compressed data storage and faster analytical access. Integrations are explicitly documented between Dora and analytics tools including Tatic Alice, supporting inference of combined use for feature engineering, model development and operational reporting within Claro Colombia.
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2012 | 2012 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2012 | 2012 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Center | CRM |
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2022 | 2022 |
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Call Center | CRM |
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2022 | 2022 |
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CRM | CRM |
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2023 | 2023 |
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Customer Experience | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2015 | 2015 |
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Marketing Analytics, Data Management Platform | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2020 | 2020 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2019 | 2019 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Master Data Management | PaaS |
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2020 | 2020 |
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Transactional Email | PaaS |
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2015 | 2015 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Network Detection and Response (NDR) | CyberSecurity |
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2021 | 2021 |
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Security Orchestration, Automation, and Response (SOAR) | CyberSecurity |
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2023 | 2023 |
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IT Decision Makers and Key Stakeholders at Claro Colombia
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Claro Colombia Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Claro Colombia Technographics
Claro Colombia is a Communications organization based in Colombia,
with around 10000 employees and annual revenues of $3.50 billion.
Claro Colombia operates a diverse technology stack with applications such as
SAP SuccessFactors Employee Central, NetCracker BSS/OSS and Tatic Alice,
covering areas like Core HR, OSS/BSS and ML and Data Science Platforms.
Claro Colombia has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, NEC Corporation and Tatic.
Claro Colombia recently adopted applications including
wolkvox CRM in 2023, B-Secure SOAR in 2023 and wolkvox Cloud Contact Center in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Claro Colombia’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Claro Colombia’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Claro Colombia technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.