Cleo Communications
4949 Harrison Ave.,
Rockford, 61108, IL,
United States
Rockford, 61108, IL,
United States
1 815-282-7695
Professional Services
Cleo Communications Technographics
Cleo Communications Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Cleo Communications and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 450 Cleo Communications employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Cleo Communications has purchased the following applications: Lever by Employ for Applicant Tracking System in 2013, TeamSupport SnapEngage for Chatbots and Conversational AI in 2018, Cisco Webex Meetings for Audio Video and Web Conferencing in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Cleo Communications is running and its propensity to invest more and deepen its relationship with Employ , Seismic , TeamSupport or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Cleo Communications revenues, which have grown to $79.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Cleo Communications intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Cleo Communications Data, Technology Stack, and Enterprise Applications
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Employ | Legacy | Lever by Employ | Applicant Tracking System | HCM | n/a | 2013 | 2013 |
In 2013, Cleo Communications deployed Lever by Employ as its Applicant Tracking System. The implementation placed Lever by Employ as the primary candidate intake and management platform, routing job postings and application capture through the public career site at jobs.lever.co/cleo.
Configuration focused on core Applicant Tracking System capabilities, including job requisition management, posting workflows, candidate pipelines, interview coordination, and offer tracking. Recruiting teams at Cleo configured structured hiring stages and custom pipelines to standardize candidate progression and to centralize interview feedback and candidate records.
Lever by Employ was embedded into Cleo's careers pages to ensure applicants entered the ATS directly, centralizing resumes and application data for Talent Acquisition workflows. Operational ownership was held by HR and recruiting, enabling hiring managers and recruiters to collaborate within the platform and maintain a single source of truth for open roles and candidate status.
Governance emphasized role based access controls, standardized hiring workflows, and centralized candidate data governance to support end to end applicant lifecycle management. The deployment foregrounded career site integration and process standardization using Lever by Employ as Cleo Communications' Applicant Tracking System.
|
|
|
|
|
Learning and Development | HCM |
|
2019 | 2019 |
|
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| TeamSupport | Legacy | TeamSupport SnapEngage | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, Cleo Communications implemented TeamSupport SnapEngage on their website, deploying the Chatbots and Conversational AI application to provide customer-facing chat and web lead capture. The TeamSupport SnapEngage deployment used a cloud-hosted, web-embedded chat widget architecture, combining automated conversational flows with live agent sessions and session routing. Configuration emphasized routing rules, canned response libraries, and bot-to-agent escalation logic to align conversational handoffs with existing support workflows.
Deployment scope targeted customer support and sales-facing web channels, with agents operating the TeamSupport SnapEngage console to manage live sessions, review transcripts, and escalate complex inquiries to specialists. Governance focused on conversational script management, agent response templates, and analytics dashboards for monitoring chat volume and handoff activity. The implementation positions Cleo Communications TeamSupport SnapEngage Chatbots and Conversational AI as the primary web channel for customer engagement and case intake.
|
|
|
|
|
Chatbots and Conversational AI | AI-Powered Application |
|
2020 | 2020 |
|
|
|
|
|
Chatbots and Conversational AI | AI-Powered Application |
|
2021 | 2021 |
|
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2019 | 2019 |
In 2019, Cleo Communications deployed Cisco Webex Meetings. Cisco Webex Meetings was embedded on Cleo's website to provide external facing conferencing and browser join capabilities within the Audio Video and Web Conferencing category.
The implementation emphasized core meeting modules, including scheduled meeting management, real time video and audio, screen and file sharing, and meeting recording and playback. Webex Meetings was configured to support browser based join flows and meeting registration, enabling external customers and partners to initiate sessions directly from the corporate site.
Operational control is centralized through the Webex administrative console, with IT managing user provisioning, role based meeting controls, and policy driven access for customer facing teams. The deployment supports Sales, Professional Services, and Customer Success workflows by standardizing how external engagements are initiated and managed from the website.
|
|
|
|
|
Audio Video and Web Conferencing | Collaboration |
|
2020 | 2020 |
|
|
|
|
|
Collaboration | Collaboration |
|
2016 | 2016 |
|
|
|
|
|
Collaboration | Collaboration |
|
2019 | 2019 |
|
Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Content Management | Content Management |
|
2020 | 2020 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Account Based Marketing | CRM |
|
2018 | 2018 |
|
|
|
|
|
Account Based Marketing | CRM |
|
2020 | 2020 |
|
|
|
|
|
Account Based Marketing, Sales Engagement | CRM |
|
2018 | 2018 |
|
|
|
|
|
CRM | CRM |
|
2020 | 2020 |
|
|
|
|
|
Customer Support | CRM |
|
2019 | 2019 |
|
|
|
|
|
Customer Support | CRM |
|
2019 | 2019 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2018 | 2018 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2019 | 2019 |
|
|
|
|
|
Marketing Automation | CRM |
|
2014 | 2014 |
|
|
|
|
|
Marketing Automation | CRM |
|
2019 | 2019 |
|
|
|
|
|
Partner Relationship Management | CRM |
|
2019 | 2019 |
|
|
|
|
|
Sales Automation, CRM, Sales Engagement | CRM |
|
2021 | 2021 |
|
EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
EPM | EPM |
|
2017 | 2017 |
|
|
|
|
|
Financial Consolidation and Close | EPM |
|
2017 | 2017 |
|
TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Governance, Risk and Compliance | TRM |
|
2021 | 2021 |
|
|
|
|
|
Governance, Risk and Compliance | TRM |
|
2021 | 2021 |
|
PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Transactional Email | PaaS |
|
2016 | 2016 |
|
|
|
|
|
Transactional Email | PaaS |
|
2018 | 2018 |
|
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2012 | 2012 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2015 | 2015 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2019 | 2019 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2019 | 2019 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2019 | 2019 |
|
IT Decision Makers and Key Stakeholders at Cleo Communications
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Cleo Communications Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Cleo Communications Technographics
Cleo Communications is a Professional Services organization based in United States,
with around 450 employees and annual revenues of $79.0 million.
Cleo Communications operates a diverse technology stack with applications such as
Lever by Employ, TeamSupport SnapEngage and Cisco Webex Meetings,
covering areas like Applicant Tracking System, Chatbots and Conversational AI and Audio Video and Web Conferencing.
Cleo Communications has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Employ, TeamSupport and Cisco Systems.
Cleo Communications recently adopted applications including
Zoominfo Chat in 2021, Salesforce Sales Cloud in 2021 and OneTrust Cookie Consent in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Cleo Communications’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Cleo Communications’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Cleo Communications technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.