Puebla, 72420,
Mexico
Click Factura Technographics
Click Factura Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Click Factura and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 17 Click Factura employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Click Factura has purchased the following applications: Toky VoIP for PBX, VoiP and Phone Systems in 2020, Zendesk Service for Customer Support in 2016, Ionic Platform for Apps Development in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Click Factura is running and its propensity to invest more and deepen its relationship with Toky.co , Zendesk , Ionic or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Click Factura revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Click Factura intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Click Factura Tech Stack and Enterprise Applications
Click Factura Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Toky.co | Legacy | Toky VoIP | PBX, VoiP and Phone Systems | Collaboration | n/a | 2020 | 2020 |
In 2020 Click Factura implemented Toky VoIP to provide cloud voice services embedded on their public website. Toky VoIP is the deployed PBX, VoiP and Phone Systems application, serving as a cloud-hosted phone platform for the company and enabling web-based call initiation from the site.
The deployment is consistent with small‑business cloud PBX patterns, using Toky VoIP to deliver browser softphone capabilities and a click-to-call widget on the website, together with standard VoIP call routing, voicemail, and centralized call logs. Operational coverage is focused on customer-facing functions such as support and sales for the 17-employee professional services firm in Mexico, with user provisioning and number assignment managed within the Toky VoIP administrative console.
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Click Factura CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Service | Customer Support | CRM | n/a | 2016 | 2016 |
In 2016 Click Factura implemented Zendesk Service for Customer Support on its website, embedding the vendor product into its client interaction layer to manage incoming support inquiries. The implementation was oriented to a small professional services organization with a 17 person headcount operating from Mexico.
Zendesk Service was used to provide core ticketing capabilities and a web support widget embedded on the company website, enabling request capture from web visitors. Configuration likely included views and agent roles, automated routing and basic macros for common responses, and a knowledge base or help center to deflect repeat questions, consistent with Customer Support application workflows.
Operational coverage focused on customer-facing support and client communications, routing issues into a centralized queue for a lean support team. Integration surface was primarily the website support channel and standard email channels for client correspondence, with the solution serving front-line support and client success workflows.
Governance was organized for a small internal team with centralized administration of Zendesk Service, agent role assignment, and queue management to maintain response consistency. Click Factura Zendesk Service Customer Support supports the companys customer support function and the operational processes that handle client inquiries.
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Click Factura PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Ionic | Legacy | Ionic Platform | Apps Development | PaaS | n/a | 2016 | 2016 |
In 2016, Click Factura implemented Ionic Platform for Apps Development. The implementation is applied to the company website, where Ionic Platform is used to provide a mobile-ready front end and client-side application framework for interactive invoice and customer-facing pages.
The deployment leverages Ionic Platform UI components, routing, theming, and web runtime to standardize front end development and enable hybrid mobile build capability, aligned with typical Apps Development workflows. Configuration and governance are handled within the product development team through incremental website codebase deployments, emphasizing a single codebase, component reuse, and responsive UI delivery across devices.
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Transactional Email | PaaS |
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2022 | 2022 |
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Click Factura IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Click Factura
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Click Factura Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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