Highland Township, 48357, MI,
United States
Cloud GeniusERP Technographics
Cloud GeniusERP Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Cloud GeniusERP and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 32 Cloud GeniusERP employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
Cloud GeniusERP has purchased the following applications: Tawk.to for Chatbots and Conversational AI in 2019, Microsoft 365 for Collaboration in 2016, Hubspot CRM for CRM in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Cloud GeniusERP is running and its propensity to invest more and deepen its relationship with Tawk.to , HubSpot , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Cloud GeniusERP revenues, which have grown to $8.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Cloud GeniusERP intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Cloud GeniusERP Tech Stack and Enterprise Applications
Cloud GeniusERP AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tawk.to | Legacy | Tawk.to | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, Cloud GeniusERP implemented Tawk.to on its public website to add real time conversational capability. Cloud GeniusERP uses Tawk.to within the Chatbots and Conversational AI category to support customer support and online lead capture, aligning the application, Chatbots and Conversational AI, with front office engagement and sales enablement functions.
The implementation is delivered as a browser embedded chat widget, with the Tawk.to admin console used to configure agents, messaging, and basic automation typical of chat platforms. Operational scope is the corporate website and the customer support team, where web based sessions provide visitor context and scripted responses for intake and routing. Governance is centered on application level configuration and agent usage policies, with the Tawk.to application serving as the primary conversational interface for customer interactions.
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Chatbots and Conversational AI | AI-Powered Application |
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2019 | 2019 |
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Cloud GeniusERP Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2016 | 2016 |
In 2016, Cloud GeniusERP implemented Microsoft 365 as its primary Collaboration platform for professional services business functions, with Microsoft 365 visibly surfaced on the company website. The deployment positions Microsoft 365 as the central Collaboration layer supporting internal communications, client document exchange and project-based teamwork across the organization.
The implementation leverages Microsoft 365 standard capabilities including hosted email, cloud document libraries, synchronous chat and meetings, and Office web applications to enable document collaboration, calendaring and version control for project teams. The tenant is surfaced on the website for content and collaboration workflows, and operational governance follows a centralized SaaS administration model with role based access and content governance to manage documents and communications across departments.
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Survey and Questionnaire | Collaboration |
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2020 | 2020 |
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Cloud GeniusERP CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HubSpot | Legacy | Hubspot CRM | CRM | CRM | n/a | 2019 | 2019 |
In 2019, Cloud GeniusERP implemented HubSpot CRM and instrumented HubSpot CRM on their customer-facing website to capture inquiries and centralize contact records, establishing HubSpot CRM as the companys primary CRM platform. The deployment supports a 32-employee professional services firm headquartered in the United States with approximately $8,000,000 in revenue, and it functions as the central engagement layer for customer interactions captured via the website.
HubSpot CRM is configured to deliver core CRM capabilities including contact and company record management, web form lead capture, deal pipeline management, and email engagement tracking. The configuration emphasizes streamlined automation and pipeline stages aligned to professional services workflows, with segmentation and contact properties used to support targeted outreach by small sales and marketing teams.
The implementation integrates the website lead capture directly into HubSpot CRM so inbound inquiries flow into sales workflows and are visible to Sales, Marketing, and Client Services teams. Governance is organized around unified record ownership and simple pipeline governance, with operational coverage focused on customer acquisition and ongoing client engagement across the firms service offerings.
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Cloud GeniusERP IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Cloud GeniusERP
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Apps Being Evaluated by Cloud GeniusERP Executives
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