Sheridan, 82801, WY,
United States
CloudCone Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by CloudCone and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 15 CloudCone employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that CloudCone has purchased the following applications: Tawk.to for Chatbots and Conversational AI in 2016, Google Workspace (Formerly Google G-Suite) for Collaboration in 2020, Intercom for Customer Support in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems CloudCone is running and its propensity to invest more and deepen its relationship with Tawk.to , Crisp IM , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing CloudCone revenues, which have grown to $2.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for CloudCone intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tawk.to | Legacy | Tawk.to | Chatbots and Conversational AI | AI-Powered Application | n/a | 2016 | 2016 |
In 2016, CloudCone implemented Tawk.to on its public website. Tawk.to is deployed as a hosted web chat widget under the Chatbots and Conversational AI category, delivering real-time messaging, visitor engagement, and agent-facing conversation management directly within the site.
The implementation centers on an embedded web widget that provides live chat, agent console access, chat transcripts, and canned response workflows, aligning with standard Chatbots and Conversational AI capabilities to support customer support and sales engagement. Operational ownership is held by CloudCone's support and operations staff, with the widget available site-wide to capture visitor conversations and route interactions to internal agents, reflecting a small company deployment model for a firm with 15 employees.
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Chatbots and Conversational AI | AI-Powered Application |
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2017 | 2017 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2020 | 2020 |
CloudCone selected Google Workspace (formerly G Suite) in 2020 as its new application for Collaboration, replacing a legacy email/collaboration system. The SaaS deployment was provisioned organization-wide for roughly 15 employees and standardized on core Workspace apps—Gmail, Drive, Docs, Calendar and Meet—to consolidate email, document collaboration, calendar scheduling and videoconferencing. The implementation is a cloud-hosted collaboration stack and is referenced on the company website as the primary collaboration and contact platform.
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Collaboration | Collaboration |
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2022 | 2022 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Intercom | Legacy | Intercom | Customer Support | CRM | n/a | 2017 | 2017 |
In 2017, CloudCone implemented Intercom on its website for Customer Support. The deployment consisted of embedding the Intercom messenger across public pages to capture visitor conversations and surface user context to a small support team of about 15 employees.
Configuration emphasized live chat and in app messaging, leveraging Intercom capabilities for message routing, canned replies, and consolidated user profiles to handle support and sales inquiries. Operational coverage was website centric and spanned customer support and customer success functions, with governance established through defined inbox ownership and standardized response workflows. The architecture remained lightweight, using a client side script for the messenger and browser based agent consoles for staff.
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Marketing Automation | CRM |
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2017 | 2017 |
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Tag Management | CRM |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2015 | 2015 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2023 | 2023 |
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