Club Med
Level 9 55 Market Street,
Sydney, 2000, NSW,
Australia
Sydney, 2000, NSW,
Australia
61 2 9265 0520
Professional Services
Club Med Technographics
Club Med Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Club Med and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10000 Club Med employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Club Med has purchased the following applications: HiPay for Payment Processing in 2021, MokaHR Recruitment Management for Recruiting in 2022, Hotjar for Customer Experience in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Club Med is running and its propensity to invest more and deepen its relationship with HiPay , MokaHR , Contentsquare or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Club Med revenues, which have grown to $1.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Club Med intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Club Med Tech Stack and Enterprise Applications
Club Med ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HiPay | Legacy | HiPay | Payment Processing | ERP | n/a | 2021 | 2021 |
In 2021, Club Med implemented HiPay on its Australia website. The deployment positions HiPay as the primary Payment Processing application supporting online bookings and ancillary service purchases on the site.
The HiPay implementation uses a web integrated payment gateway architecture, combining hosted checkout components and client side payment modules to handle card entry, client tokenization and server to server authorization flows. Configuration focused on embedding HiPay into the booking checkout workflow, maintaining session continuity across the reservation process and enabling multi currency and multi payment method acceptance typical of Payment Processing platforms.
Operational integrations center on the website booking flow and downstream financial processes, delivering transaction records into reconciliation and revenue operations pipelines and supporting customer service payment inquiries. Coverage includes e commerce teams, finance and revenue operations for the Australia site, with implementation aligned to online checkout workflows and payment settlement procedures.
Governance addressed transaction monitoring, chargeback and refund handling, and operational workflows for settlement and reconciliation, using standard Payment Processing controls to manage payment compliance and fraud screening. HiPay is referenced throughout the integration and configuration documentation as the application responsible for payment authorization, capture and token management on Club Med's site.
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Club Med HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| MokaHR | Legacy | MokaHR Recruitment Management | Recruiting | HCM | n/a | 2022 | 2022 |
In 2022, Club Med implemented MokaHR Recruitment Management as its Recruiting solution and embedded the MokaHR Recruitment Management experience on the corporate career site. The deployment is focused on web-facing candidate capture, hosting job postings and application forms directly on Club Med’s Australia website, enabling the public career portal to route applicants into the MokaHR system.
Configuration work centered on core Recruiting capabilities, including applicant tracking and requisition management, career site job publishing, candidate profile and application intake, and configurable screening and interview workflows. The implementation emphasizes structured requisition approval and standardized candidate stages to align hiring managers and Talent Acquisition teams with consistent workflows.
Integration scope is explicitly centered on the website career portal where job listings and application flows are surfaced, connecting web-submitted candidate records into MokaHR Recruitment Management. Operational coverage focuses on HR and Talent Acquisition functions serving Club Med Australia, with the system acting as the primary repository for applicant records and recruiting pipeline orchestration.
Governance changes accompanied the implementation, with the introduction of centralized requisition controls, defined hiring approvers, and standardized recruiter and hiring manager workflows to streamline intake and candidate progression. Reporting and pipeline visibility capabilities were configured to support recruiting operations and governance of hiring lifecycles within the Recruiting domain.
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Club Med CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2017 | 2017 |
In 2017, Club Med implemented Hotjar on its website. Hotjar was deployed as a Customer Experience tool to instrument on-page behavioral analytics and collect direct user feedback across the company's web pages.
Deployment used a client side JavaScript snippet embedded in page templates to enable session recordings, heatmaps, conversion funnels, feedback polls, and on-page surveys, aligning with standard Customer Experience instrumentation patterns. Data captured in the browser is surfaced to UX research, digital analytics, product management, and marketing teams for qualitative analysis and conversion workflows. Governance was organized around web analytics controls and privacy requirements, with consent gating and tagging discipline applied at the site level to manage data collection.
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Customer Experience | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2015 | 2015 |
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Club Med ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2019 | 2019 |
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Club Med IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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IT Decision Makers and Key Stakeholders at Club Med
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Club Med Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Club Med IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Club Med digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Club Med Technographics
Club Med is a Professional Services organization based in Australia,
with around 10000 employees and annual revenues of $1.00 billion.
Club Med operates a diverse technology stack with applications such as
HiPay, MokaHR Recruitment Management and Hotjar,
covering areas like Payment Processing, Recruiting and Customer Experience.
Club Med has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as HiPay, MokaHR and Contentsquare.
Club Med recently adopted applications including
MokaHR Recruitment Management in 2022, HiPay in 2021 and Critizr in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Club Med’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Club Med’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Club Med technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.