Clustin Technographics
Clustin Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Clustin and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 20 Clustin employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Clustin has purchased the following applications: Zendesk Chat for Chatbots and Conversational AI in 2017, Google Workspace (Formerly Google G-Suite) for Collaboration in 2016, Oracle NetSuite CRM for CRM in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Clustin is running and its propensity to invest more and deepen its relationship with Zendesk , Google , Oracle or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Clustin revenues, which have grown to $2.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Clustin intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Clustin Tech Stack and Enterprise Applications
Clustin AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2017 | 2017 |
In 2017, Clustin implemented Zendesk Chat on its website. Zendesk Chat was deployed as Clustin's Chatbots and Conversational AI solution to provide live web based client engagement and initial support for the Italy based professional services firm.
The implementation centered on an embeddable chat widget and core conversational capabilities, including proactive chat invitations, canned responses, agent presence and routing, session transcripts and basic reporting. Configuration emphasized lightweight administration appropriate for a 20 employee organization, with agent profiles, availability scheduling and templated responses aligned to consulting inquiry workflows. The Zendesk Chat setup included transcript capture and export for record keeping and follow up.
Operational scope was confined to the customer facing website, supporting customer support and pre sales engagement across Clustin's client channels in Italy. Governance focused on chat ownership rules, template management and daily agent handovers to maintain consistent responses. Ongoing tuning of conversational templates and agent schedules was handled as part of routine operations.
|
Clustin Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2016 | 2016 |
In 2016, Clustin implemented Google Workspace (Formerly Google G-Suite) to provision cloud-hosted Collaboration tools across the firm. The deployment was managed through the Google Workspace administrative console for tenant and domain management, delivering Gmail-hosted email, shared calendars, and Drive-based file storage to Clustin's 20 employees in Italy, and the implementation is surfaced on the company website indicating integrated email routing and domain-level service configuration.
Functional modules configured include Gmail, Calendar, Google Drive, Docs, Sheets, Slides, and Google Meet, supporting client communication, document collaboration, and remote meetings for professional services workflows. Administration appears centralized under a single Google Workspace tenant with role-based user provisioning, basic mobile device management, and shared drive organization to segregate client and project assets, while governance is implemented through Google Admin policies and domain DNS controls consistent with a small firm cloud Collaboration architecture.
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Clustin CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite CRM | CRM | CRM | n/a | 2020 | 2020 |
In 2020, Clustin implemented Oracle NetSuite CRM to provide a centralized CRM capability for its professional services operations in Italy. The 20-employee firm deployed Oracle NetSuite CRM as a cloud SaaS customer relationship management platform to consolidate customer and prospect records, support sales and client engagement workflows, and capture website-originating inquiries.
Configuration focused on core CRM modules including contact and lead management, opportunity pipeline stages, activity and task tracking, and client lifecycle management consistent with CRM functional patterns. The implementation included direct website integration to push inbound leads into Oracle NetSuite CRM, standardized customer record templates and role based access to align sales and delivery teams, and workflow automation for follow-up tasks and pipeline progression appropriate to a small professional services organization.
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Marketing Automation | CRM |
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2014 | 2014 |
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Clustin ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
IT Service Management | ITSM |
|
2018 | 2018 |
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Clustin TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Treasury Management | TRM |
|
2017 | 2017 |
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IT Decision Makers and Key Stakeholders at Clustin
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Clustin Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||