Co-op Legal Services, part of Co-op Group
650 Aztec West Almondsbury,
Bristol, BS32 4SD,
United Kingdom
Bristol, BS32 4SD,
United Kingdom
44 33 0606-9548
Professional Services
Co-op Legal Services, part of Co-op Group Technographics
Co-op Legal Services, part of Co-op Group Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Co-op Legal Services, part of Co-op Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 461 Co-op Legal Services, part of Co-op Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Co-op Legal Services, part of Co-op Group has purchased the following applications: Solarvista Zappflow for Workforce Management in 2020, 3E MatterSphere for Case Management in 2020, Salesforce Chat (formerly Salesforce Live Agent) for Chatbots and Conversational AI in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Co-op Legal Services, part of Co-op Group is running and its propensity to invest more and deepen its relationship with Solarvista , Thomson Reuters Elite , Arken or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Co-op Legal Services, part of Co-op Group revenues, which have grown to $44.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Co-op Legal Services, part of Co-op Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Co-op Legal Services, part of Co-op Group Tech Stack and Enterprise Applications
Co-op Legal Services, part of Co-op Group HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Solarvista | Legacy | Solarvista Zappflow | Workforce Management | HCM | n/a | 2020 | 2020 |
In 2020 Co-op Legal Services, part of Co-op Group implemented Solarvista Zappflow as its Workforce Management platform to support contact centre operations that deliver bereavement advice, probate and estate administration. The deployment targeted the funeral care support team and senior probate advisory functions, with managers and agents using the application to standardize scheduling and campaign-level resource planning.
Solarvista Zappflow was configured to provide core Workforce Management capabilities including shift scheduling, diary management, intraday resource planning and agent performance reporting consistent with contact centre operations. The implementation also incorporated configuration of dialler data and dialling strategy controls to align campaign dialling with available resource and to surface KPIs for operational review.
Operational coverage included Contact Centre management, frontline agents and HR coordination for recruitment and cover planning, with the system used to plan peak period resourcing and daily rota adjustments. Managerial workflows were formalized around target setting, call listening and quality meetings, monthly one-to-ones and talk back sessions, and the platform supplied dashboards and reports to inform those governance activities.
Governance emphasized manager-driven adherence to KPIs, intraday plans and performance feedback, with Solarvista Zappflow acting as the single system for diary control and campaign dialing strategy execution. The implementation framed routine performance evaluation and resource optimisation within established contact centre processes without reference to a named prior platform.
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Co-op Legal Services, part of Co-op Group ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Thomson Reuters Elite | Legacy | 3E MatterSphere | Case Management | ERP Services and Operations | n/a | 2020 | 2020 |
In 2020, Co-op Legal Services deployed 3E MatterSphere from Thomson Reuters Elite as its Case Management platform. The deployment was positioned at the firm level within Co-op Legal Services, part of Co-op Group, to centralize matter handling across its professional services practice and to surface client interactions through the corporate website using 3E MatterSphere.
The 3E MatterSphere implementation focused on core Case Management capabilities typical for legal practices, including matter intake and triage, matter lifecycle and matter file management, document management and document assembly, task and workflow automation, and integrated time recording and billing configuration. Configuration work emphasized template driven workflows and role based access controls to support firm governance and to align matter workflows with legal practice group requirements.
The implementation was integrated with the Co-op Legal Services website to provide client facing matter intake and status visibility, using the website as a front end for intake and client communications with 3E MatterSphere. Operational coverage targeted in house legal teams and practice areas within Co-op Legal Services, with the system acting as the authoritative matter repository and the central point for document and task orchestration.
Governance activity during rollout established standardized intake procedures, approval gates, and audit trails within 3E MatterSphere, and the configuration enforced segregation of duties and compliance oriented access controls. Training and process alignment focused on embedding the Case Management workflows into day to day legal operations and on ensuring the website integrated interaction points mapped to internal matter workflows.
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Case Management | ERP Services and Operations |
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2020 | 2020 |
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Legal Practice Management | ERP Services and Operations |
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2020 | 2020 |
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Co-op Legal Services, part of Co-op Group AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Chat (formerly Salesforce Live Agent) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, Co-op Legal Services deployed Salesforce Chat (formerly Salesforce Live Agent) on its public website to support front-line client engagement, using the solution within the Chatbots and Conversational AI category. The implementation focused on embedding the Salesforce Chat web widget to capture inbound client enquiries and route sessions to live agents operating in customer support and legal advice functions.
The deployment of Salesforce Chat included configuration of real-time chat routing, pre chat data capture, session transcript logging, and agent handoff capabilities to specialist queues. Salesforce Chat was configured with canned responses and basic automation to accelerate initial triage, and the full application name Salesforce Chat appears in operational documentation and web headers such as X-Salesforce-CHAT.
Operational integration emphasized embedding the chat client into the website experience and connecting chat sessions into internal agent consoles and case workflows for follow up. The implementation covered web channel engagement and aligned chat sessions to existing customer contact processes, enabling agents to create and manage enquiries inside established support workflows.
Governance workstreams addressed chat handling standards, scripted engagement prompts, and session monitoring to ensure consistent advice intake and escalation paths. Rollout activities were executed through phased enablement of web pages and agent onboarding, with ongoing refinement of routing rules and conversational scripts to match Co-op Legal Services business processes.
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Speech Recognition AI | AI-Powered Application |
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2020 | 2020 |
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Co-op Legal Services, part of Co-op Group Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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PBX, VoiP and Phone Systems | Collaboration |
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2011 | 2012 |
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Co-op Legal Services, part of Co-op Group Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application, Web and Enterprise Search | Content Management |
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2020 | 2020 |
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Document Management | Content Management |
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2020 | 2020 |
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Document Management | Content Management |
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2020 | 2020 |
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Web Content Management | Content Management |
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2020 | 2020 |
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Co-op Legal Services, part of Co-op Group CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Center | CRM |
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2013 | 2014 |
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Call Tracking and Recording | CRM |
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2016 | 2016 |
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Customer Analytics | CRM |
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2022 | 2022 |
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Customer Engagement, Customer Experience | CRM |
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2019 | 2019 |
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Customer Support | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2019 | 2019 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2019 | 2019 |
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Co-op Legal Services, part of Co-op Group IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Cloud Storage | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Co-op Legal Services, part of Co-op Group CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Application Firewalls (WAF) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Co-op Legal Services, part of Co-op Group
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Apps Being Evaluated by Co-op Legal Services, part of Co-op Group Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Co-op Legal Services, part of Co-op Group IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Co-op Legal Services, part of Co-op Group digital transformation priorities and AI adoption trends.
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FAQ - APPS RUN THE WORLD Co-op Legal Services, part of Co-op Group Technographics
Co-op Legal Services, part of Co-op Group is a Professional Services organization based in United Kingdom,
with around 461 employees and annual revenues of $44.0 million.
Co-op Legal Services, part of Co-op Group operates a diverse technology stack with applications such as
Solarvista Zappflow, 3E MatterSphere and Salesforce Chat (formerly Salesforce Live Agent),
covering areas like Workforce Management, Case Management and Chatbots and Conversational AI.
Co-op Legal Services, part of Co-op Group has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Solarvista, Thomson Reuters Elite and Salesforce.
Co-op Legal Services, part of Co-op Group recently adopted applications including
Glassbox SessionCam in 2022, Amazon S3 in 2022 and Imperva Sonar in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Co-op Legal Services, part of Co-op Group’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Co-op Legal Services, part of Co-op Group’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Co-op Legal Services, part of Co-op Group technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.