Co-op Legal Services, part of Co-op Group
650 Aztec West Almondsbury,
Bristol, BS32 4SD,
United Kingdom
Bristol, BS32 4SD,
United Kingdom
44 33 0606-9548
Professional Services
Co-op Legal Services, part of Co-op Group Technographics
Co-op Legal Services, part of Co-op Group Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Co-op Legal Services, part of Co-op Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 461 Co-op Legal Services, part of Co-op Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Co-op Legal Services, part of Co-op Group has purchased the following applications: Algolia Search for Application, Web and Enterprise Search in 2020, Avaya Predictive Dialing System for Call Center in 2013, 3E MatterSphere for Case Management in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Co-op Legal Services, part of Co-op Group is running and its propensity to invest more and deepen its relationship with Algolia , Avaya , Infinity Tracking or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Co-op Legal Services, part of Co-op Group revenues, which have grown to $44.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Co-op Legal Services, part of Co-op Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Co-op Legal Services, part of Co-op Group Data, Technology Stack, and Enterprise Applications
Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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| Algolia | Legacy | Algolia Search | Application, Web and Enterprise Search | Content Management | n/a | 2020 | 2020 | ||
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Document Management | Content Management |
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2020 | 2020 |
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Document Management | Content Management |
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2020 | 2020 |
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Web Content Management | Content Management |
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2020 | 2020 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Avaya | Legacy | Avaya Predictive Dialing System | Call Center | CRM | n/a | 2013 | 2014 | In 2013 Co-op Legal Services implemented the Avaya Predictive Dialing System to automate outbound contact workflows in its Call Center and to support legal services contact operations. The Avaya Predictive Dialing System was provisioned as the primary outbound dialing platform for the firm’s contact teams and is described here in the context of enterprise call center operations. The implementation focused on predictive dialing and campaign management capabilities, including automated call pacing, answer detection, agent blending for outbound and blended campaigns, basic campaign reporting and agent desktop routing. Configuration work emphasized call pacing and abandonment controls, script-driven agent workflows and configurable dial plan parameters consistent with Call Center operational requirements. Deployment was executed against the organisation’s contact centre estate and scaled into the company’s multi-site footprint, supporting approximately 600 users across four nationwide offices. Operational architecture was managed within Co-op Legal Services infrastructure and instrumented to feed agent workflows and contact center operational queues, maintaining continuity of outbound calling services for business functions that include client outreach and case progression. Operational governance and ongoing support were run by a small DevOps service team responsible for major incidents, changes, problems and a 24/7 out of hours on-call rota. That team later planned and implemented an AVAYA 1x remote calling solution in March 2020 enabling home working for 98% of CLS call centre staff, negotiated procurement of over £32,000 in additional software licences to maintain capacity, and identified overpayments of more than £60,000 to a third party telephony services supplier and arranged a refund in 2018. | |
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Call Tracking and Recording | CRM |
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2016 | 2016 |
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Customer Analytics | CRM |
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2022 | 2022 |
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Customer Engagement, Customer Experience | CRM |
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2019 | 2019 |
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Customer Support | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2019 | 2019 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2019 | 2019 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Thomson Reuters Elite | Legacy | 3E MatterSphere | Case Management | ERP Services and Operations | n/a | 2020 | 2020 | In 2020, Co-op Legal Services deployed 3E MatterSphere from Thomson Reuters Elite as its Case Management platform. The deployment was positioned at the firm level within Co-op Legal Services, part of Co-op Group, to centralize matter handling across its professional services practice and to surface client interactions through the corporate website using 3E MatterSphere. The 3E MatterSphere implementation focused on core Case Management capabilities typical for legal practices, including matter intake and triage, matter lifecycle and matter file management, document management and document assembly, task and workflow automation, and integrated time recording and billing configuration. Configuration work emphasized template driven workflows and role based access controls to support firm governance and to align matter workflows with legal practice group requirements. The implementation was integrated with the Co-op Legal Services website to provide client facing matter intake and status visibility, using the website as a front end for intake and client communications with 3E MatterSphere. Operational coverage targeted in house legal teams and practice areas within Co-op Legal Services, with the system acting as the authoritative matter repository and the central point for document and task orchestration. Governance activity during rollout established standardized intake procedures, approval gates, and audit trails within 3E MatterSphere, and the configuration enforced segregation of duties and compliance oriented access controls. Training and process alignment focused on embedding the Case Management workflows into day to day legal operations and on ensuring the website integrated interaction points mapped to internal matter workflows. | |
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Case Management | ERP Services and Operations |
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2020 | 2020 |
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Legal Practice Management | ERP Services and Operations |
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2020 | 2020 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Chatbots and Conversational AI | AI-Powered Application |
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2020 | 2020 |
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Speech Recognition AI | AI-Powered Application |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Cloud Storage | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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PBX, VoiP and Phone Systems | Collaboration |
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2011 | 2012 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Web Application Firewalls (WAF) | CyberSecurity |
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2021 | 2021 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Workforce Management | HCM |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Co-op Legal Services, part of Co-op Group
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Apps Being Evaluated by Co-op Legal Services, part of Co-op Group Executives
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FAQ - APPS RUN THE WORLD Co-op Legal Services, part of Co-op Group Technographics
Co-op Legal Services, part of Co-op Group is a Professional Services organization based in United Kingdom,
with around 461 employees and annual revenues of $44.0 million.
Co-op Legal Services, part of Co-op Group operates a diverse technology stack with applications such as
Algolia Search, Avaya Predictive Dialing System and 3E MatterSphere,
covering areas like Application, Web and Enterprise Search, Call Center and Case Management.
Co-op Legal Services, part of Co-op Group has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Algolia, Avaya and Thomson Reuters Elite.
Co-op Legal Services, part of Co-op Group recently adopted applications including
Glassbox SessionCam in 2022, Amazon S3 in 2022 and Imperva Sonar in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Co-op Legal Services, part of Co-op Group’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Co-op Legal Services, part of Co-op Group’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Co-op Legal Services, part of Co-op Group technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.