Worley, 83876, ID,
United States
Coeur d'Alene Casino Technographics
Coeur d'Alene Casino Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Coeur d'Alene Casino and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 400 Coeur d'Alene Casino employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Coeur d'Alene Casino has purchased the following applications: Visa Authorize.Net for Payment Processing in 2017, Agilysys Central Reservations for Reservation and Booking Management in 2021, Microsoft 365 for Collaboration in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Coeur d'Alene Casino is running and its propensity to invest more and deepen its relationship with Visa , Agilysys , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Coeur d'Alene Casino revenues, which have grown to $50.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Coeur d'Alene Casino intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Coeur d'Alene Casino Tech Stack and Enterprise Applications
Coeur d'Alene Casino ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Visa | Legacy | Visa Authorize.Net | Payment Processing | ERP | n/a | 2017 | 2017 |
In 2017, Coeur d'Alene Casino implemented Visa Authorize.Net on its website, establishing Visa Authorize.Net as the primary Payment Processing gateway for online transactions. This implementation places Visa Authorize.Net at the center of the casino's web-based payment acceptance and authorization workflow.
The deployment leverages core payment gateway capabilities typical of Payment Processing platforms, including card authorization, settlement handoff and support for tokenization and fraud screening as part of the website checkout flow. Visa Authorize.Net is configured to capture card-not-present transactions originating from the casino's public site and to maintain transaction logging for downstream processing.
Operational scope is focused on customer-facing online payments through the website, with business functions impacted including payments operations and finance for reconciliation and settlement activities. Governance and operational controls emphasize secure card data handling and payment reconciliation workflows that align with standard Payment Processing operational terminology.
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Coeur d'Alene Casino ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Agilysys | Legacy | Agilysys Central Reservations | Reservation and Booking Management | ERP Services and Operations | n/a | 2021 | 2021 |
In 2021, Coeur d'Alene Casino Resort Hotel expanded its Agilysys footprint by adding Agilysys Golf and Agilysys Book and deployed Agilysys Central Reservations to support Reservation and Booking Management across the resort in the United States. The deployment is positioned alongside long running Agilysys products Visual One, InfoGenesis, and DataMagine, and Central Reservations usage is inferred from these integrated Agilysys deployments to provide a unified view of guest bookings across property systems.
Agilysys Central Reservations was configured to consolidate tee time, amenity and guest bookings into a centralized booking engine, aligning reservation lifecycle workflows, inventory and availability synchronization, and booking capture across resort touchpoints. Functional capabilities implemented focus on booking orchestration and reservation management consistent with Reservation and Booking Management category expectations, with configuration to accept inputs from golf and amenity scheduling modules.
Operational integration tied Agilysys Central Reservations to Agilysys Golf and Agilysys Book, and interoperated with the property s existing Visual One, InfoGenesis and DataMagine records to create a single operational view of reservations for front desk, golf operations and amenity teams. The architecture emphasizes centralized booking records and synchronized availability, enabling routing of tee time and amenity requests through the central reservations stream rather than isolated modules.
Governance changes consolidated booking ownership into a central reservations workflow, standardizing process handoffs between hotel reservations, golf operations and amenity staff and establishing a single source for reservation edits and reporting. The implementation is documented as improving booking efficiency and delivering a unified guest booking view, outcomes that are explicitly stated in the deployment notes for Agilysys Central Reservations.
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Coeur d'Alene Casino Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2019 | 2019 |
In 2019, Coeur d'Alene Casino implemented Microsoft 365 to provide Collaboration capabilities across its 400 employee organization in the Leisure and Hospitality sector. The deployment is provisioned as a cloud hosted Microsoft 365 tenant and is observable on the company's public website, centralizing email, meetings, document collaboration and desktop productivity for corporate and operational teams. Microsoft 365 is positioned as the primary Collaboration platform for internal communications and content management.
The implementation leverages standard Microsoft 365 components including Exchange Online for enterprise email, Microsoft Teams for chat and meetings, SharePoint Online for intranet and document libraries, OneDrive for personal file storage and Office desktop and web applications for content creation. Identity and access are aligned with Azure Active Directory for single sign on and role based access control, and device and endpoint configuration follow typical patterns using Microsoft Intune for conditional access and policy enforcement. These modules enable synchronous and asynchronous collaboration workflows, shared content lifecycle management, and unified productivity tooling consistent with the Collaboration category.
Operational coverage extends across corporate functions and property level operational teams supporting guest services and back office administration, with tenant administration centralized under IT for policy and compliance configuration. Governance practices emphasize tenant level administration, identity based access controls, and configuration of security and compliance settings available within Microsoft 365. The narrative concentrates on the structural deployment, modules implemented, and governance posture rather than external implementation partnerships or quantified outcomes.
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Coeur d'Alene Casino Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Enterprise Content Management | Content Management |
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2015 | 2015 |
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Coeur d'Alene Casino eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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eCommerce | eCommerce |
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2020 | 2020 |
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Coeur d'Alene Casino CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Marketing Automation | CRM |
|
2020 | 2020 |
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Coeur d'Alene Casino IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Coeur d'Alene Casino
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Coeur d'Alene Casino Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||