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● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

Cohens Home Furnishings
Location
81 Kenmount RdSt.,
John's, A1B 3P8, NL,
Canada
Website
https://www.cohens.ca/
Phone
1 888-441-4100
Artw industry
Retail
Employee
Revenue

Cohens Home Furnishings Technographics

Cohens Home Furnishings Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Cohens Home Furnishings and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 80 Cohens Home Furnishings employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Cohens Home Furnishings has purchased the following applications: HootSuite Heyday for Chatbots and Conversational AI in 2022, Microsoft 365 for Collaboration in 2023, Microsoft Clarity for Marketing Analytics in 2024 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Cohens Home Furnishings is running and its propensity to invest more and deepen its relationship with HootSuite , Microsoft , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Cohens Home Furnishings revenues, which have grown to $8.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Cohens Home Furnishings intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Cohens Home Furnishings Data, Technology Stack, and Enterprise Applications
AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
HootSuite Legacy HootSuite Heyday Chatbots and Conversational AI AI-Powered Application n/a 2022 2022
In 2022, Cohens Home Furnishings deployed HootSuite Heyday as a Chatbots and Conversational AI solution on its website. The implementation placed HootSuite Heyday at the front line of online customer engagement for the retailer, linking product discovery and basic support flows to the company website infrastructure. The deployment uses an embedded website chat widget configuration, with vendor-hosted conversational processing and intent classification to automate common inquiries. Implemented capabilities include conversation flow design, a library of canned responses for product and store information, and automated routing to human agents when the bot reaches resolution limits, consistent with Chatbots and Conversational AI functional patterns. Operational ownership was aligned to customer experience and e-commerce teams, who manage conversational content and periodic training of intents. Monitoring and updates are performed through the application management interface, with governance focused on maintaining response accuracy, seasonal content updates, and escalation rules to ensure human follow up for complex queries. The rollout scope was limited to the company website and supported online retail workflows, impacting customer service and sales support functions. HootSuite Heyday is the primary conversational layer for Cohens Home Furnishings, providing automated customer interactions and a managed channel for initial engagement on the retailer website.
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Microsoft Legacy Microsoft 365 Collaboration Collaboration n/a 2023 2023
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Microsoft Legacy Microsoft Clarity Marketing Analytics CRM n/a 2024 2024
Tag Management CRM 2016 2016
PaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Apps Development PaaS 2016 2016
Transactional Email PaaS 2023 2023
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Content Delivery Network IaaS 2022 2022
CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Secure Email Gateways (SEGs) CyberSecurity 2021 2021
IT Decision Makers and Key Stakeholders at Cohens Home Furnishings
First Name Last Name Title Function Department Email Phone
No data found
Show All Contacts
Apps Being Evaluated by Cohens Home Furnishings Executives
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD Cohens Home Furnishings Technographics

Cohens Home Furnishings is a Retail organization based in Canada, with around 80 employees and annual revenues of $8.0 million.

Cohens Home Furnishings operates a diverse technology stack with applications such as HootSuite Heyday, Microsoft 365 and Microsoft Clarity, covering areas like Chatbots and Conversational AI, Collaboration and Marketing Analytics.

Cohens Home Furnishings has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as HootSuite and Microsoft.

Cohens Home Furnishings recently adopted applications including Microsoft Clarity in 2024, Microsoft 365 in 2023 and SMTP2GO in 2023, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Cohens Home Furnishings’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Cohens Home Furnishings’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Cohens Home Furnishings technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.