Colchester Borough Council
Rowan House, 33 Sheepen Road,
Colchester, CO3 3WG,
United Kingdom
Colchester, CO3 3WG,
United Kingdom
44 12 0628 2424
Government
Colchester Borough Council Technographics
Colchester Borough Council Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Colchester Borough Council and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1700 Colchester Borough Council employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Colchester Borough Council has purchased the following applications: Advanced eFinancials for Government ERP in 2013, LiveChat for Chatbots and Conversational AI in 2020, Microsoft 365 for Collaboration in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Colchester Borough Council is running and its propensity to invest more and deepen its relationship with OneAdvanced , NEC Software Solutions UK , LiveChat, Inc. or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Colchester Borough Council revenues, which have grown to $224.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Colchester Borough Council intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Colchester Borough Council Tech Stack and Enterprise Applications
Colchester Borough Council ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| OneAdvanced | Legacy | Advanced eFinancials | Government ERP | ERP Services and Operations | n/a | 2013 | 2013 |
In 2013 Colchester Borough Council implemented Advanced eFinancials as its core Government ERP to centralize corporate finance and transactional accounting. The deployment was supplied by Advanced Business Solutions and is identified as the council's principal finance application.
The implementation encompasses Advanced eFinancials core finance alongside supporting modules including eProcurement, eAnalyser, XcelUploader site licence and BOXI reporting. User licensing is distributed across modules with 40 concurrent users on eFinancials, 200 named users on eProcurement, 120 named users on eAnalyser, and 100 named users on BOXI, indicating role based access for procurement, analysis and reporting functions.
Operational coverage focuses on council finance functions with stewardship assigned to Steve Heath, Finance Manager (Technical). The configuration supports procurement to payment workflows through eProcurement feeding financial posting into Advanced eFinancials, analytical reporting and data exploration via eAnalyser and BOXI, and bulk data import capability using XcelUploader.
Contract governance is structured with no expiry date, annual maintenance and support payments, and upgrades managed on an as needed basis, the system being last upgraded in June 2013 and with no upgrades planned. Procurement activity for a replacement system is not planned, which positions ongoing support arrangements and the named technical finance owner as the primary operational governance mechanisms.
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Real Estate Property Management | ERP Services and Operations |
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2020 | 2021 |
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Colchester Borough Council AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020 Colchester Borough Council implemented LiveChat on its public website to provide real-time conversational access for residents. LiveChat is deployed as the council's Chatbots and Conversational AI solution for web-based engagement, and the implementation is focused on online front-door interactions rather than back-office case management.
The LiveChat deployment centers on the web chat widget, agent-facing console, canned responses and scripted workflows, visitor session history and chat transcripts, and proactive chat triggers to initiate conversations. Configuration emphasizes routing to customer service and digital engagement staff, standardized response templates for common inquiries, and browser-based agent handling to minimize additional desktop software.
Operational coverage is anchored to the council website, with governance defined around hours of coverage, escalation paths to contact centre personnel, and retention of chat transcripts for service continuity. Rollout was executed at the site level with scope limited to web interactions, and responsibility for ongoing administration was assigned to the digital services and customer service teams to manage policy, staffing and continuous configuration of LiveChat.
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Colchester Borough Council Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2017 | 2017 |
In 2017 Colchester Borough Council implemented Microsoft 365 to support Collaboration across the organization. Public source metadata for the council website confirms use of Microsoft 365, establishing a clear link between the council, the Microsoft 365 application, and Collaboration business functions such as internal communications, document collaboration and content publishing.
Microsoft 365 was configured to deliver core collaboration capabilities typical of the Collaboration category, including enterprise email and calendaring, intranet and document libraries, team-based chat and meetings, personal file sync and the Office productivity suite. The deployment of Microsoft 365 included integrated identity and access controls and standard collaboration workflows to manage document co-authoring, versioning and permissions while preserving the application name Microsoft 365 within operational documentation.
The implementation was rolled out as a cloud-hosted tenancy scaled to the council s staffing profile of approximately 1700 employees and was managed by the council IT function. Governance emphasis focused on information classification, access governance and collaboration lifecycle processes to align Microsoft 365 Collaboration use with council policies and public-facing web properties.
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Survey and Questionnaire | Collaboration |
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2021 | 2021 |
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Colchester Borough Council Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application, Web and Enterprise Search | Content Management |
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2021 | 2021 |
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Web Content Management | Content Management |
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2021 | 2021 |
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Colchester Borough Council CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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CRM | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2019 | 2019 |
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Colchester Borough Council ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2020 | 2020 |
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Colchester Borough Council PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Apps Development | PaaS |
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2019 | 2019 |
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Colchester Borough Council IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Cloud Storage | IaaS |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Colchester Borough Council
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Colchester Borough Council Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Colchester Borough Council IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Colchester Borough Council digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Colchester Borough Council Technographics
Colchester Borough Council is a Government organization based in United Kingdom,
with around 1700 employees and annual revenues of $224.0 million.
Colchester Borough Council operates a diverse technology stack with applications such as
Advanced eFinancials, LiveChat and Microsoft 365,
covering areas like Government ERP, Chatbots and Conversational AI and Collaboration.
Colchester Borough Council has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as OneAdvanced, LiveChat, Inc. and Microsoft.
Colchester Borough Council recently adopted applications including
Typeform in 2021, Algolia Search in 2021 and CIVIC Ffora in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Colchester Borough Council’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Colchester Borough Council’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Colchester Borough Council technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.