Cold Stone Creamery
9311 E. Via de Ventura,
Scottsdale, 85258, AZ,
United States
Scottsdale, 85258, AZ,
United States
1 480-362-4800
Retail
Cold Stone Creamery Technographics
Cold Stone Creamery Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Cold Stone Creamery and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3000 Cold Stone Creamery employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Cold Stone Creamery has purchased the following applications: Workstream Hiring for Recruiting in 2019, Microsoft 365 for Collaboration in 2020, Oracle NetSuite CRM for CRM in 2005 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Cold Stone Creamery is running and its propensity to invest more and deepen its relationship with Workstream , Microsoft , Oracle or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Cold Stone Creamery revenues, which have grown to $600.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Cold Stone Creamery intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Cold Stone Creamery Data, Technology Stack, and Enterprise Applications
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workstream | Legacy | Workstream Hiring | Recruiting | HCM | n/a | 2019 | 2019 |
In 2019, Cold Stone Creamery implemented Workstream Hiring to accelerate store-level recruitment and onboarding. Workstream Hiring is positioned as a Recruiting application and was adopted to provide a mobile-first platform for hiring managers and HR to source and qualify hourly candidates from phones and tablets.
Implementation focused on standardized recruitment workflows, including job posting templates and applicant tracking configured for store roles, candidate qualification and screening logic, interview scheduling and offer management, and automated training workflows that push onboarding tasks to new hires. The deployment emphasized mobile-enabled candidate touchpoints and manager review queues so hiring actions can be completed from the field.
Operational coverage centered on Cold Stone Creamery stores and the corporate HR function, aligning hiring and onboarding across locations to replicate best-store practices. Role-based access and approval gates were used to separate store manager hiring actions from HR oversight, enabling consistent application of qualification criteria and training assignments across sites.
Governance introduced centralized hiring templates and standardized training automations to enforce consistent workflows, while allowing store-level managers to execute hiring from their phones. Reported outcomes include faster hires and automated training processes, with Workstream Hiring supporting Cold Stone Creamery operational and HR functions to scale hourly recruitment.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2020 | 2020 |
In 2020 Cold Stone Creamery deployed Microsoft 365 as its primary Collaboration platform to standardize productivity and content workflows across the organization. The Microsoft 365 implementation is surfaced on the company website to provide corporate content distribution and employee-facing resources through cloud-hosted services.
The deployment configures Microsoft 365 capabilities typical of the Collaboration category, including cloud email and calendaring, document collaboration and versioning, and SharePoint driven content management for corporate communications. Configuration emphasis appears to be on centralized content stores and collaborative authoring to support store operations and corporate teams.
Integration scope includes direct usage of Microsoft 365 services on the public web presence, enabling web-based access to employee material and published corporate content. Operational coverage targets Cold Stone Creamery employees in the United States, spanning corporate functions and retail store staff, consistent with a single Microsoft 365 tenant model for a mid-sized retail organization.
Governance focuses on standard Collaboration practices, including user provisioning, access control and content governance to manage corporate and employee content lifecycle. The implementation narrative centers on Microsoft 365 as the Collaboration backbone for internal productivity and externally surfaced corporate content on the Cold Stone Creamery website.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite CRM | CRM | CRM | n/a | 2005 | 2005 |
In 2005, Cold Stone Creamery implemented Oracle NetSuite CRM as its enterprise CRM to centralize customer and sales workflows across its U.S. operations. The deployment of Oracle NetSuite CRM targeted enterprise CRM capabilities for a company operating approximately 3,000 employees, with a focus on sales, marketing, and customer service functions.
The implementation configured standard CRM functional modules including contact and account management, opportunity and pipeline management, lead management, sales force automation, case and service tracking, marketing list segmentation and campaign execution, and operational reporting and dashboards. Oracle NetSuite CRM was positioned to provide role-based access to sales and service teams, alongside configurable workflow rules for lead assignment and opportunity stages.
Operational coverage emphasized corporate sales and marketing teams together with store support and customer service groups across the United States, aligning CRM record models to account hierarchies and customer touchpoints typical in retail operations. Data model and process alignment focused on unified customer profiles, transaction history capture, and consolidated reporting to support cross-functional visibility.
Governance addressed standardized sales and service processes, centralized data stewardship, and permission controls to enforce record ownership and data quality. Training and phased user adoption were used to embed consistent lead-to-order and case resolution workflows into daily operations using Oracle NetSuite CRM.
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Customer Loyalty | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Apps Development | PaaS |
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2013 | 2013 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at Cold Stone Creamery
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Cold Stone Creamery Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Cold Stone Creamery Technographics
Cold Stone Creamery is a Retail organization based in United States,
with around 3000 employees and annual revenues of $600.0 million.
Cold Stone Creamery operates a diverse technology stack with applications such as
Workstream Hiring, Microsoft 365 and Oracle NetSuite CRM,
covering areas like Recruiting, Collaboration and CRM.
Cold Stone Creamery has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Workstream, Microsoft and Oracle.
Cold Stone Creamery recently adopted applications including
AdRoll in 2021, NextRoll Cookie Consent Banner in 2021 and AT&T Personal Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Cold Stone Creamery’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Cold Stone Creamery’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Cold Stone Creamery technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.