Grand Rapids, 49504, MI,
United States
Comfort Research Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Comfort Research and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 220 Comfort Research employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Comfort Research has purchased the following applications: Microsoft Azure Cloud Services for Application Hosting and Computing Services in 2015, Microsoft 365 for Collaboration in 2019, PairSoft PaperSave ECM for Document Management in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Comfort Research is running and its propensity to invest more and deepen its relationship with Microsoft , Pairsoft , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Comfort Research revenues, which have grown to $73.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Comfort Research intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Azure Cloud Services | Application Hosting and Computing Services | IaaS | n/a | 2015 | 2015 |
|
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2019 | 2019 |
|
Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Pairsoft | Legacy | PairSoft PaperSave ECM | Document Management | Content Management | n/a | 2016 | 2016 |
In 2016 Comfort Research implemented PairSoft PaperSave ECM for Document Management. Controller Barb Shaffer recalled the company had OnBase as its enterprise content management system when she joined in 2015, and that OnBase was not connected to Microsoft Dynamics GP, featured poor search accuracy when terms were misspelled, and required users to check workflow queues daily to ensure nothing was waiting on them.
The PairSoft PaperSave ECM deployment concentrated on centralizing scanned invoices and bills of lading into an indexed repository, leveraging document capture and OCR driven full text indexing, configurable workflow automation, and role based access controls to support accounting tasks. PairSoft PaperSave ECM was applied to accounts receivable and finance operations to eliminate manual folder searches and to introduce structured indexing, searchable metadata, and automated routing for invoice review and dispute handling.
Operational scope focused on the finance organization, with process changes around scanning, document naming and indexing conventions, and workflow assignment to reduce reliance on manual PDF review. Governance emphasized consistent capture and indexing practices to address the specific AR pain points described by the controller, while preserving auditability and secure document access under the Document Management deployment.
|
CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Identity and Access Management (IAM) | CyberSecurity |
|
2017 | 2017 |
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