Roscoff, 29688,
France
Comite Social et Economique Brittany Ferries Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Comite Social et Economique Brittany Ferries and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2500 Comite Social et Economique Brittany Ferries employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Comite Social et Economique Brittany Ferries has purchased the following applications: Sopra Pleiade E5 Payroll for Payroll in 2018, Genesys Cloud CX Chat for Chatbots and Conversational AI in 2013, Cisco Unified Communications Manager for Audio Video and Web Conferencing in 2013 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Comite Social et Economique Brittany Ferries is running and its propensity to invest more and deepen its relationship with Sopra HR Software , Genesys , Cisco Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Comite Social et Economique Brittany Ferries revenues, which have grown to $218.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Comite Social et Economique Brittany Ferries intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sopra HR Software | Legacy | Sopra Pleiade E5 Payroll | Payroll | HCM | n/a | 2018 | 2018 |
In 2018, Comite Social et Economique Brittany Ferries implemented Sopra Pleiade E5 Payroll as its Payroll application to support flight crew payroll and HR payroll operations. The deployment targeted payroll processing tasks specific to the airline workforce based in Roscoff while aligning payroll production with broader personnel administration activities in HR.
Sopra Pleiade E5 Payroll was configured to handle core payroll processing, payslip generation and review, payroll calculation adjustments, and direct debit at source processing with multiple work stoppage scenarios. Functional coverage included payroll data entry, calculation remediation and reminders, and preparation of the social balance sheet information for the flight segment of the workforce.
Operational scope extended into HR personnel administration where the payroll implementation intersected with medical file monitoring, administrative management of flight crew records, invoice handling, and work accident tracking with transmission to employee representative bodies and QSES. The program included structured testing of Direct Debit at Source procedures and validation of absence and sickness workflows as part of payroll calculations.
Governance and process workstreams were led from the HR payroll service, with HR staff participating in system testing, data entry governance, filing and employee inquiry handling during rollout and stabilization. The implementation narrative reflects integrated payroll and HR operationalization, with Sopra Pleiade E5 Payroll serving as the central Payroll engine for payroll and related personnel administration functions.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Genesys | Legacy | Genesys Cloud CX Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2013 | 2013 |
In 2013, Comite Social et Economique Brittany Ferries implemented Genesys Cloud CX Chat to deliver managed chat and conversational tooling within its existing contact centre footprint. The deployment targeted Genesys Cloud CX Chat as the conversational layer supporting passenger and freight interactions under the Chatbots and Conversational AI category, aligning chat workflows with agent routing and omnichannel queuing.
Configuration centered on chat session routing, agent desktop integration, and transcript capture, with operational linkages to workforce optimization capabilities. Genesys Cloud CX Chat was configured alongside call recording and quality management processes to ensure conversational interactions fed existing WFO workflows, reflecting the organisation's emphasis on integrated contact centre operations.
The implementation integrated with an established communications estate, including a pan European 16 site Cisco CUCM PBX environment, Cisco Jabber endpoints, ISDN and SIP trunks, and ship to shore connectivity. Operational coverage included eight Genesys omnichannel contact centres across passenger and freight functions, and cross border teams in the United Kingdom and France were part of the supported rollout.
Governance for the Genesys Cloud CX Chat rollout followed product management and departmental oversight, with product managers responsible for vendor and supplier coordination, crisis management, and adherence to PCI DSS and GDPR security requirements. Processes were adjusted to incorporate chat governance, quality management checkpoints, and workforce optimization handoffs, embedding Chatbots and Conversational AI into existing unified communications and contact centre operations.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Unified Communications Manager | Audio Video and Web Conferencing | Collaboration | n/a | 2013 | 2013 |
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Audio Video and Web Conferencing | Collaboration |
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2013 | 2013 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Center | CRM |
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2013 | 2013 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2018 | 2018 |
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