Comite Social et Economique Brittany Ferries
Port du Bloscon,
Roscoff, 29688,
France
Roscoff, 29688,
France
33 2 98 29 28 00
Leisure and Hospitality
Comite Social et Economique Brittany Ferries Technographics
Comite Social et Economique Brittany Ferries Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Comite Social et Economique Brittany Ferries and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2500 Comite Social et Economique Brittany Ferries employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Comite Social et Economique Brittany Ferries has purchased the following applications: Sopra Pleiade E5 Payroll for Payroll in 2018, Genesys Cloud CX Chat for Chatbots and Conversational AI in 2013, Cisco Unified Communications Manager for Audio Video and Web Conferencing in 2013 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Comite Social et Economique Brittany Ferries is running and its propensity to invest more and deepen its relationship with Sopra HR Software , Genesys , Cisco Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Comite Social et Economique Brittany Ferries revenues, which have grown to $218.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Comite Social et Economique Brittany Ferries intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Comite Social et Economique Brittany Ferries Tech Stack and Enterprise Applications
Comite Social et Economique Brittany Ferries HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sopra HR Software | Legacy | Sopra Pleiade E5 Payroll | Payroll | HCM | n/a | 2018 | 2018 |
In 2018, Comite Social et Economique Brittany Ferries implemented Sopra Pleiade E5 Payroll as its Payroll application to support flight crew payroll and HR payroll operations. The deployment targeted payroll processing tasks specific to the airline workforce based in Roscoff while aligning payroll production with broader personnel administration activities in HR.
Sopra Pleiade E5 Payroll was configured to handle core payroll processing, payslip generation and review, payroll calculation adjustments, and direct debit at source processing with multiple work stoppage scenarios. Functional coverage included payroll data entry, calculation remediation and reminders, and preparation of the social balance sheet information for the flight segment of the workforce.
Operational scope extended into HR personnel administration where the payroll implementation intersected with medical file monitoring, administrative management of flight crew records, invoice handling, and work accident tracking with transmission to employee representative bodies and QSES. The program included structured testing of Direct Debit at Source procedures and validation of absence and sickness workflows as part of payroll calculations.
Governance and process workstreams were led from the HR payroll service, with HR staff participating in system testing, data entry governance, filing and employee inquiry handling during rollout and stabilization. The implementation narrative reflects integrated payroll and HR operationalization, with Sopra Pleiade E5 Payroll serving as the central Payroll engine for payroll and related personnel administration functions.
|
Comite Social et Economique Brittany Ferries AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Genesys | Legacy | Genesys Cloud CX Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2013 | 2013 |
In 2013, Comite Social et Economique Brittany Ferries implemented Genesys Cloud CX Chat to deliver managed chat and conversational tooling within its existing contact centre footprint. The deployment targeted Genesys Cloud CX Chat as the conversational layer supporting passenger and freight interactions under the Chatbots and Conversational AI category, aligning chat workflows with agent routing and omnichannel queuing.
Configuration centered on chat session routing, agent desktop integration, and transcript capture, with operational linkages to workforce optimization capabilities. Genesys Cloud CX Chat was configured alongside call recording and quality management processes to ensure conversational interactions fed existing WFO workflows, reflecting the organisation's emphasis on integrated contact centre operations.
The implementation integrated with an established communications estate, including a pan European 16 site Cisco CUCM PBX environment, Cisco Jabber endpoints, ISDN and SIP trunks, and ship to shore connectivity. Operational coverage included eight Genesys omnichannel contact centres across passenger and freight functions, and cross border teams in the United Kingdom and France were part of the supported rollout.
Governance for the Genesys Cloud CX Chat rollout followed product management and departmental oversight, with product managers responsible for vendor and supplier coordination, crisis management, and adherence to PCI DSS and GDPR security requirements. Processes were adjusted to incorporate chat governance, quality management checkpoints, and workforce optimization handoffs, embedding Chatbots and Conversational AI into existing unified communications and contact centre operations.
|
Comite Social et Economique Brittany Ferries Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Unified Communications Manager | Audio Video and Web Conferencing | Collaboration | n/a | 2013 | 2013 |
In 2013, Comite Social et Economique Brittany Ferries deployed Cisco Unified Communications Manager to consolidate enterprise voice and collaboration. Cisco Unified Communications Manager sits in the Audio Video and Web Conferencing category and was used to provide centralized call control and presence across the organisation.
The implementation delivered a Pan European 16 site Cisco CUCM PBX footprint with Cisco Jabber endpoints and ISDN and SIP trunking, extended to ship to shore connections. Functional capabilities explicitly included call control, soft client presence, and integration points for workforce optimization such as call recording and quality management.
Integrations tied Cisco Unified Communications Manager into eight Genesys omnichannel contact centres servicing passenger and freight operations, supporting voice alongside email, chat, and social channels. Operational coverage spanned passenger-facing contact centres and freight operations across UK and France teams, with technical leadership responsible for 24 by 7 support and systems administration continuity.
Governance and operational management were organized under a Product Manager for Unified Communications who performed vendor and supplier management, project and technical leadership, department management, and budget forecasting and control. Security and compliance controls were implemented to meet PCI DSS and GDPR requirements, and workforce optimization governance covered call recording and quality management processes.
|
|
|
|
|
Audio Video and Web Conferencing | Collaboration |
|
2013 | 2013 |
|
Comite Social et Economique Brittany Ferries CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Call Center | CRM |
|
2013 | 2013 |
|
|
|
|
|
Marketing Automation | CRM |
|
2018 | 2018 |
|
|
|
|
|
Marketing Automation | CRM |
|
2018 | 2018 |
|
IT Decision Makers and Key Stakeholders at Comite Social et Economique Brittany Ferries
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
|
|
Director of Customer experience | Director | Customer Service | |
|
|
|
Customer Experience Manager | Manager | Customer Service | |
|
|
|
Chief Digital Officer | CXO | IT | |
|
Apps Being Evaluated by Comite Social et Economique Brittany Ferries Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Comite Social et Economique Brittany Ferries IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Comite Social et Economique Brittany Ferries digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Comite Social et Economique Brittany Ferries Technographics
Comite Social et Economique Brittany Ferries is a Leisure and Hospitality organization based in France,
with around 2500 employees and annual revenues of $218.0 million.
Comite Social et Economique Brittany Ferries operates a diverse technology stack with applications such as
Sopra Pleiade E5 Payroll, Genesys Cloud CX Chat and Cisco Unified Communications Manager,
covering areas like Payroll, Chatbots and Conversational AI and Audio Video and Web Conferencing.
Comite Social et Economique Brittany Ferries has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Sopra HR Software, Genesys and Cisco Systems.
Comite Social et Economique Brittany Ferries recently adopted applications including
Sopra Pleiade E5 Payroll in 2018, Apteco PeopleStage in 2018 and Spotler in 2018,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Comite Social et Economique Brittany Ferries’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Comite Social et Economique Brittany Ferries’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Comite Social et Economique Brittany Ferries technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.