Dubai, x,
United Arab Emirates
Commercial Bank of Dubai Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Commercial Bank of Dubai and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1200 Commercial Bank of Dubai employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Commercial Bank of Dubai has purchased the following applications: Microsoft Azure Cloud Services for Application Hosting and Computing Services in 2014, Kinexys by J.P.Morgan for Blockchain Platform in 2024, Creative Virtual V-Person AI Platform for Chatbots and Conversational AI in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Commercial Bank of Dubai is running and its propensity to invest more and deepen its relationship with Microsoft , J.P. Morgan , Creative Virtual or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Commercial Bank of Dubai revenues, which have grown to $1.49 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Commercial Bank of Dubai intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Azure Cloud Services | Application Hosting and Computing Services | IaaS | n/a | 2014 | 2014 |
Blockchain
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| J.P. Morgan | Legacy | Kinexys by J.P.Morgan | Blockchain Platform | Blockchain | n/a | 2024 | 2025 | In 2024, Commercial Bank of Dubai implemented Kinexys by J.P.Morgan as a Blockchain Platform. The bank integrated Kinexys Liink Confirm into its corporate banking portal and mobile app to provide on-demand account validation and to streamline cross-border payment flows for corporate clients. The deployment leverages Kinexys Liink technology within the Kinexys by J.P.Morgan suite to embed payment information exchange capabilities directly into customer-facing channels. Architecturally, the integration embeds the Kinexys Liink Confirm application as a permissioned payments information network module that validates beneficiary accounts prior to settlement, reducing friction on high-volume corridors. The initial rollout is focused on the United States and India, reflecting corridor-first operational scope and a phased corporate client rollout model. Business functions impacted include corporate banking, payments operations, and account onboarding workflows, with implementation work concentrated on front-end integration and backend confirmation messaging. The integration provides faster, more secure, and more efficient account validation and streamlined cross-border payment flows as explicitly reported. |
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Creative Virtual | Legacy | Creative Virtual V-Person AI Platform | Chatbots and Conversational AI | AI-Powered Application | n/a | 2014 | 2014 | In 2014, Commercial Bank of Dubai implemented Creative Virtual V-Person AI Platform as part of a new website initiative to utilise data and analytics and deliver an extraordinary virtual banking experience to customers. The deployment targeted customer-facing digital channels, and the implementation falls within the Chatbots and Conversational AI category to address online banking needs with an intelligent virtual agent that operates around the clock. Creative Virtual V-Person AI Platform was configured to deliver conversational guidance and step by step process assistance, leveraging natural language understanding and a centralized knowledgebase to surface the right information at the right time. The implementation emphasized customisable interaction flows and multi-device continuity, enabling consistent conversational engagement across the bank website and other contact channels. Operational coverage focused on digital customer service and front office online banking workflows, with rollout aligned to the website launch and governance centered on content management, response tuning, and intent refinement. The bank selected the V-Person to provide a seamless, integrated conversational experience that would guide customers through processes anytime, anywhere, and to embed conversational self-service into their digital channel strategy. |
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
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Core HR | HCM |
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2015 | 2015 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
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Customer Support | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2014 | 2014 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2019 | 2019 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
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Identity and Access Management (IAM) | CyberSecurity |
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2017 | 2017 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2014 | 2014 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
|
2021 | 2021 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
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Legal Practice Management | ERP Services and Operations |
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2016 | 2017 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
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Treasury Management | TRM |
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2023 | 2023 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
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Web Content Management | Content Management |
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2014 | 2014 |
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| First Name | Last Name | Title | Function | Department | Phone | |
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| Date | Company | Status | Vendor | Product | Category | Market |
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