Commercial Bank of Dubai
Al Ittihad Street,
Dubai, x,
United Arab Emirates
Dubai, x,
United Arab Emirates
971 600 575 556
Banking and Financial Services
Commercial Bank of Dubai Technographics
Commercial Bank of Dubai Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Commercial Bank of Dubai and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1200 Commercial Bank of Dubai employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Commercial Bank of Dubai has purchased the following applications: SunSmart nTireHRMS for Core HR in 2015, App4Legal for Legal Practice Management in 2016, Creative Virtual V-Person AI Platform for Chatbots and Conversational AI in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Commercial Bank of Dubai is running and its propensity to invest more and deepen its relationship with SunSmart Global , App4Legal , Creative Virtual or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Commercial Bank of Dubai revenues, which have grown to $1.49 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Commercial Bank of Dubai intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Commercial Bank of Dubai Tech Stack and Enterprise Applications
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SunSmart Global | Legacy | SunSmart nTireHRMS | Core HR | HCM | n/a | 2015 | 2015 |
In 2015, Commercial Bank of Dubai implemented SunSmart nTireHRMS to support its Core HR needs. SunSmart lists the bank among its clients and positions nTireHRMS and OxyCoreHRMS as its HR solutions, indicating the bank used SunSmart for HR and process automation in the United Arab Emirates.
The implementation aligned with Core HR functionality and was configured to deliver HRMS capabilities, payroll processing, and employee self-service functions consistent with SunSmart nTireHRMS product positioning. Functional workflows addressed personnel administration, payroll calculation and statutory compliance, leave and attendance management, and self-service workflows for employee data updates and approvals.
Operational scope centered on HR and payroll business functions across the bank's UAE workforce, centralizing personnel administration and employee self-service under SunSmart nTireHRMS. The Commercial Bank of Dubai SunSmart nTireHRMS Core HR relationship reflects vendor positioning of the product to manage HR operations and payroll automation for a financial services organization in the region.
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| App4Legal | Legacy | App4Legal | Legal Practice Management | ERP Services and Operations | n/a | 2016 | 2017 |
In 2016 Commercial Bank of Dubai implemented App4Legal, deploying App4Legal as its Law Practice Management solution to centralize the bank legal function. The implementation was led from the Chief Legal and Governance Officer office and targeted the institution's in-house legal and compliance activities across CBD Bank's corporate legal practice. This positioned Commercial Bank of Dubai App4Legal Law Practice Management to serve as the core system for matter intake and legal operations.
Deployment focused on a centralized, role-based configuration of App4Legal with standard Law Practice Management capabilities such as matter management, document and contract lifecycle handling, task and workflow automation, and reporting for legal oversight. Configuration work emphasized matter lifecycle control and auditability consistent with banking governance, and the application was instrumented to support legal team collaboration and versioned document repositories. The narrative reflects typical category-aligned functionality implemented for corporate legal teams.
Governance and operational rollout were structured under the Chief Legal and Governance Officer, who drove process standardization and adoption across the bank's legal staff. Training and procedural changes accompanied the App4Legal deployment to formalize intake, assignment, and escalations within the legal and governance function. According to CBD Bank leadership, App4Legal helped maximize the use of legal technology and greatly assisted in developing CBD's legal practice, signaling improved legal practice capability within the bank.
|
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Creative Virtual | Legacy | Creative Virtual V-Person AI Platform | Chatbots and Conversational AI | AI-Powered Application | n/a | 2014 | 2014 |
In 2014, Commercial Bank of Dubai implemented Creative Virtual V-Person AI Platform as part of a new website initiative to utilise data and analytics and deliver an extraordinary virtual banking experience to customers. The deployment targeted customer-facing digital channels, and the implementation falls within the Chatbots and Conversational AI category to address online banking needs with an intelligent virtual agent that operates around the clock.
Creative Virtual V-Person AI Platform was configured to deliver conversational guidance and step by step process assistance, leveraging natural language understanding and a centralized knowledgebase to surface the right information at the right time. The implementation emphasized customisable interaction flows and multi-device continuity, enabling consistent conversational engagement across the bank website and other contact channels.
Operational coverage focused on digital customer service and front office online banking workflows, with rollout aligned to the website launch and governance centered on content management, response tuning, and intent refinement. The bank selected the V-Person to provide a seamless, integrated conversational experience that would guide customers through processes anytime, anywhere, and to embed conversational self-service into their digital channel strategy.
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Blockchain
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Blockchain Platform | Blockchain |
|
2024 | 2025 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Web Content Management | Content Management |
|
2014 | 2014 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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|
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Customer Support | CRM |
|
2021 | 2021 |
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Marketing Analytics | CRM |
|
2021 | 2021 |
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Marketing Automation | CRM |
|
2014 | 2014 |
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Marketing Automation | CRM |
|
2018 | 2018 |
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Marketing Automation | CRM |
|
2019 | 2019 |
|
ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
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IT Service Management | ITSM |
|
2021 | 2021 |
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Investment Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Trading Platform | Investment Management |
|
2025 | 2025 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Treasury Management | TRM |
|
2023 | 2023 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
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Application Hosting and Computing Services | IaaS |
|
2014 | 2014 |
|
CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
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Identity and Access Management (IAM) | CyberSecurity |
|
2017 | 2017 |
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Secure Email Gateways (SEGs) | CyberSecurity |
|
2014 | 2014 |
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IT Decision Makers and Key Stakeholders at Commercial Bank of Dubai
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Commercial Bank of Dubai Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Commercial Bank of Dubai IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Commercial Bank of Dubai digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Commercial Bank of Dubai Technographics
Commercial Bank of Dubai is a Banking and Financial Services organization based in United Arab Emirates,
with around 1200 employees and annual revenues of $1.49 billion.
Commercial Bank of Dubai operates a diverse technology stack with applications such as
SunSmart nTireHRMS, App4Legal and Creative Virtual V-Person AI Platform,
covering areas like Core HR, Legal Practice Management and Chatbots and Conversational AI.
Commercial Bank of Dubai has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SunSmart Global, App4Legal and Creative Virtual.
Commercial Bank of Dubai recently adopted applications including
NASDAQ Calypso Capital Markets in 2025, Kinexys by J.P.Morgan in 2024 and FIS Treasury and Risk Manager - Quantum Edition in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Commercial Bank of Dubai’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Commercial Bank of Dubai’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Commercial Bank of Dubai technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.