Jacksonville, 32202, FL,
United States
Community First Credit Union - Jacksonville, FL Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Community First Credit Union - Jacksonville, FL and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 500 Community First Credit Union - Jacksonville, FL employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Community First Credit Union - Jacksonville, FL has purchased the following applications: OSG Payments for Payment Processing in 2020, UKG FMSI Scheduler (ex Kronos FMSI Scheduler) for Workforce Scheduling in 2020, Q2 Digital Banking Platform for Digital Banking in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Community First Credit Union - Jacksonville, FL is running and its propensity to invest more and deepen its relationship with OSG , UKG , Q2 Software or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Community First Credit Union - Jacksonville, FL revenues, which have grown to $100.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Community First Credit Union - Jacksonville, FL intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| OSG | Legacy | OSG Payments | Payment Processing | ERP Financial Management | n/a | 2020 | 2020 |
In 2020 Community First Credit Union of Florida engaged OSG to deliver eStatements, HELOC and mortgage statements, daily notices and print and mail services to modernize member presentment and billing workflows in the United States. The announcement indicates OSG Payments is the application aligned to this engagement, providing Payment Processing and ePresentment capabilities to support member billing and online payment flows.
The implementation centers on electronic presentment and statement generation, covering eStatements for consumer mortgage and HELOC product lines, automated daily notices, and consolidated print and mail fulfillment. Configuration likely emphasized statement formatting, delivery channel selection for each member, and billing lifecycle orchestration to unify electronic presentment with physical fulfillment.
Operational coverage targeted member billing and account presentment functions across the credit union, with the solution intended to serve lending operations, billing teams, and member service channels in the United States. The deployment is described as supporting both online presentment and mailed statements, indicating a hybrid delivery architecture that preserves print workflows while enabling electronic delivery and payments.
Governance and process change focused on centralizing statement production and notice workflows, standardizing billing templates and delivery rules, and embedding ePresentment into member billing operations. The stated objective was to modernize member presentment and billing workflows through OSG Payments and related eStatement and print and mail services.
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| UKG | Legacy | UKG FMSI Scheduler (ex Kronos FMSI Scheduler) | Workforce Scheduling | HCM | n/a | 2020 | 2020 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Q2 Software | Legacy | Q2 Digital Banking Platform | Digital Banking | ERP Services and Operations | n/a | 2021 | 2021 |
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Loan Management | ERP Services and Operations |
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2021 | 2021 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Chatbots and Conversational AI | AI-Powered Application |
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2021 | 2021 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2017 | 2017 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2020 | 2020 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2022 | 2022 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Content Delivery Network | IaaS |
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2013 | 2013 |
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Content Delivery Network | IaaS |
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2015 | 2015 |
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