Community First Credit Union - Jacksonville, FL
637 N. Lee St.,
Jacksonville, 32202, FL,
United States
Jacksonville, 32202, FL,
United States
1 904-354-8537
Banking and Financial Services
Community First Credit Union - Jacksonville, FL Technographics
Community First Credit Union - Jacksonville, FL Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Community First Credit Union - Jacksonville, FL and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 500 Community First Credit Union - Jacksonville, FL employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Community First Credit Union - Jacksonville, FL has purchased the following applications: OSG Payments for Payment Processing in 2020, UKG FMSI Scheduler (ex Kronos FMSI Scheduler) for Workforce Scheduling in 2020, Q2 Digital Banking Platform for Digital Banking in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Community First Credit Union - Jacksonville, FL is running and its propensity to invest more and deepen its relationship with OSG , UKG , Q2 Software or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Community First Credit Union - Jacksonville, FL revenues, which have grown to $100.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Community First Credit Union - Jacksonville, FL intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Community First Credit Union - Jacksonville, FL Tech Stack and Enterprise Applications
Community First Credit Union - Jacksonville, FL ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| OSG | Legacy | OSG Payments | Payment Processing | ERP | n/a | 2020 | 2020 |
In 2020 Community First Credit Union of Florida engaged OSG to deliver eStatements, HELOC and mortgage statements, daily notices and print and mail services to modernize member presentment and billing workflows in the United States. The announcement indicates OSG Payments is the application aligned to this engagement, providing Payment Processing and ePresentment capabilities to support member billing and online payment flows.
The implementation centers on electronic presentment and statement generation, covering eStatements for consumer mortgage and HELOC product lines, automated daily notices, and consolidated print and mail fulfillment. Configuration likely emphasized statement formatting, delivery channel selection for each member, and billing lifecycle orchestration to unify electronic presentment with physical fulfillment.
Operational coverage targeted member billing and account presentment functions across the credit union, with the solution intended to serve lending operations, billing teams, and member service channels in the United States. The deployment is described as supporting both online presentment and mailed statements, indicating a hybrid delivery architecture that preserves print workflows while enabling electronic delivery and payments.
Governance and process change focused on centralizing statement production and notice workflows, standardizing billing templates and delivery rules, and embedding ePresentment into member billing operations. The stated objective was to modernize member presentment and billing workflows through OSG Payments and related eStatement and print and mail services.
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Community First Credit Union - Jacksonville, FL HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| UKG | Legacy | UKG FMSI Scheduler (ex Kronos FMSI Scheduler) | Workforce Scheduling | HCM | n/a | 2020 | 2020 |
In 2020 Community First Credit Union in Jacksonville implemented UKG FMSI Scheduler formerly Kronos FMSI Scheduler to provide Workforce Scheduling capabilities. The implementation is visible on the institution website where the Kronos FMSI Scheduler interface is used to surface schedules and enable employee self-service access to shift information.
The deployment centers on a web-embedded scheduling interface that exposes core Workforce Scheduling functionality, including schedule creation and publishing, manager schedule administration, employee availability capture, and shift lookup for frontline staff. Configuration work focused on aligning schedule templates, publishing cadences, and role-based access so managers can administer rosters while employees view and request changes through the site.
Operational coverage targets branch and frontline banking operations in Jacksonville, integrating schedule administration into existing workforce workflows and HR scheduling governance. The UKG FMSI Scheduler implementation emphasizes browser-based, site-embedded access for employees and managers, supporting workforce scheduling processes across branch operations and contact points without specifying additional system integrations.
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Community First Credit Union - Jacksonville, FL ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Q2 Software | Legacy | Q2 Digital Banking Platform | Digital Banking | ERP Services and Operations | n/a | 2021 | 2021 |
In 2021, Community First Credit Union implemented Q2 Digital Banking Platform as its Digital Banking solution to support online and mobile account interactions for its Jacksonville, FL membership. The engagement centers on operationalizing Q2 Digital Banking Platform components to enable customer-facing transaction flows and backend data processing for the credit union.
Implementation work included building CSV and Excel import export pipelines for third party and internal data exchanges, developing internal web applications using MVC and Python, and creating a text message API web application. Development activities explicitly referenced Q2 online banking integrations using Python and Tecton, and refactoring several larger codebases toward a more object oriented design to improve modularity and maintainability.
The technical architecture and deployment practices are reflected in a mixed Microsoft and open source stack, with daily development in C#, .Net Framework 4.5, .Net Core 3.1, MVC and dependency injection patterns, Python, SQL Server and Entity Framework. Front end and data transformation work used jQuery, JavaScript and XML conversions, while integrations included SMS gateway APIs and API-based campaign feeds from Segmint into HubSpot for marketing orchestration.
Governance and engineering practices emphasized application modernization and refactoring, database schema creation and updates, and use of Entity Framework for data access patterns. The implementation narrative shows a structured software engineering rollout focused on modular service development, API-driven integrations, and ongoing codebase modernization supporting the Q2 Digital Banking Platform deployment.
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Loan Management | ERP Services and Operations |
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2021 | 2021 |
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Community First Credit Union - Jacksonville, FL AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Chatbots and Conversational AI | AI-Powered Application |
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2021 | 2021 |
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Community First Credit Union - Jacksonville, FL Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2017 | 2017 |
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Community First Credit Union - Jacksonville, FL CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Community First Credit Union - Jacksonville, FL PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2022 | 2022 |
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Community First Credit Union - Jacksonville, FL IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Content Delivery Network | IaaS |
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2013 | 2013 |
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Content Delivery Network | IaaS |
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2015 | 2015 |
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IT Decision Makers and Key Stakeholders at Community First Credit Union - Jacksonville, FL
| First Name | Last Name | Title | Function | Department | Phone | |
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VP of Systems Development | VP | IT | |
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VP of Information Systems | VP | IT | |
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Chief Information Officer | CXO | IT | |
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Chief Financial Officer | CXO | Finance | |
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Apps Being Evaluated by Community First Credit Union - Jacksonville, FL Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Community First Credit Union - Jacksonville, FL IT executives and key decision makers. This section highlights Community First Credit Union - Jacksonville, FL's latest recorded technology evaluations, including Docebo LMS for Learning and Development on 2025-01-06. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Community First Credit Union - Jacksonville, FL digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-01-06 | Community First Credit Union - Jacksonville, FL | Evaluated | Docebo | Docebo LMS | Learning and Development | HCM |
FAQ - APPS RUN THE WORLD Community First Credit Union - Jacksonville, FL Technographics
Community First Credit Union - Jacksonville, FL is a Banking and Financial Services organization based in United States,
with around 500 employees and annual revenues of $100.0 million.
Community First Credit Union - Jacksonville, FL operates a diverse technology stack with applications such as
OSG Payments, UKG FMSI Scheduler (ex Kronos FMSI Scheduler) and Q2 Digital Banking Platform,
covering areas like Payment Processing, Workforce Scheduling and Digital Banking.
Community First Credit Union - Jacksonville, FL has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as OSG, UKG and Q2 Software.
Community First Credit Union - Jacksonville, FL recently adopted applications including
Pathwire Mailgun in 2022, Q2 Digital Banking Platform in 2021 and MeridianLink Consumer (ex LoansPQ) in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Community First Credit Union - Jacksonville, FL’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Community First Credit Union - Jacksonville, FL’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Community First Credit Union - Jacksonville, FL technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.