Computer Generated Solutions
200 Vesey, Brookfield Place 27th floor,
New York, 10281, NY,
United States
New York, 10281, NY,
United States
1 212-408-3800
Professional Services
Computer Generated Solutions Technographics
Computer Generated Solutions Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Computer Generated Solutions and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2500 Computer Generated Solutions employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
Computer Generated Solutions has purchased the following applications: eSkill Talent Assessments Platform for Talent Assessment in 2016, Drift AI Chatbot for Chatbots and Conversational AI in 2017, Microsoft 365 for Collaboration in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Computer Generated Solutions is running and its propensity to invest more and deepen its relationship with eSkill , Drift , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Computer Generated Solutions revenues, which have grown to $700.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Computer Generated Solutions intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Computer Generated Solutions Tech Stack and Enterprise Applications
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| eSkill | Legacy | eSkill Talent Assessments Platform | Talent Assessment | HCM | n/a | 2016 | 2016 |
In 2016, Computer Generated Solutions implemented the eSkill Talent Assessments Platform to refine pre-employment screening for inbound call center customer service roles. The deployment targeted a global operating context, CGS reported 7,500 employees worldwide, and the project was driven by HR and management concerns about high turnover and prolonged new-hire ramp time caused by poor initial screening.
The implementation centered on customized assessment design and reporting, eSkill helped CGS develop an inbound call center test that assessed communication, product knowledge, troubleshooting, and diagnostic skills, consistent with Talent Assessment functional workflows. The eSkill Talent Assessments Platform was configured to administer tests to applicants and to a cross-section of incumbent agents, producing candidate-level scores and cohort analytics for recruiting and training teams.
CGS integrated assessment administration into its initial screening workflow, and assessment results were directly compared with employee performance evaluation data to validate predictive value. The platform’s reporting capabilities were used by recruiting and HR operations to surface competency gaps and to prioritize candidates for interview and onboarding pathways. Operational scope focused on inbound call center hiring processes and interaction between talent acquisition, call center management, and training organizations.
The vendor selection replaced a prior testing provider, CEM Global, after CGS determined that provider did not meet the specific needs for customized, data-backed testing and reporting. Governance was established through joint HR and management review of test design and validation, enabling CGS to define the competency areas required for success. The validation study showed a direct, positive correlation between inbound call center assessment scores and performance evaluation scores, confirming the assessment’s alignment with job performance.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Drift | Legacy | Drift AI Chatbot | Chatbots and Conversational AI | AI-Powered Application | n/a | 2017 | 2017 |
In 2017, Computer Generated Solutions implemented Drift AI Chatbot. The deployment uses Drift AI Chatbot on their website to support customer engagement and lead interactions, categorized under Chatbots and Conversational AI.
The implementation centers on a web-embedded conversational widget that provides automated lead capture and qualification workflows, natural language intent detection, and scripted response playbooks with human handoff for complex inquiries. Configuration work focused on message playbooks, routing rules, session handling, and tuning of conversational flows to support demand generation and sales engagement functions.
Integration is surface-level to the corporate site experience, with the Drift AI Chatbot capturing contact intents and conversation transcripts directly from web sessions. Governance and operational processes emphasized centralized messaging templates, agent takeover rules, and ongoing iterative training of the conversational model and playbooks based on interaction logs.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
Computer Generated Solutions implemented Microsoft 365 in 2015. The Microsoft 365 deployment supports Collaboration across the 2500-employee professional services firm and is surfaced on the company website.
The implementation emphasizes core Microsoft 365 Collaboration capabilities, including enterprise email and calendar, team collaboration spaces, document libraries, personal file sync, and the Office productivity suite. Configuration focused on content collaboration, versioned document management, real time meetings, and shared team workspaces consistent with professional services delivery workflows.
Architecture is organized around a cloud tenant model for centralized provisioning of users and Collaboration services, with role based access controls and centralized administration to manage employee onboarding and content access. Operational coverage includes delivery teams, consulting and sales functions, and corporate support groups, aligning Collaboration tools with project delivery and client engagement activities.
Governance work streams addressed information lifecycle and collaboration policy, including content ownership, access governance, and retention controls to align with professional services compliance needs. Microsoft 365 is used as the primary Collaboration platform, consolidating document collaboration and synchronous communication across the organization.
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2022 | 2022 |
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Web Content Management | Content Management |
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2020 | 2020 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2023 | 2023 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2012 | 2012 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2017 | 2017 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2002 | 2002 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Computer Generated Solutions
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Computer Generated Solutions Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Computer Generated Solutions IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Computer Generated Solutions digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Computer Generated Solutions Technographics
Computer Generated Solutions is a Professional Services organization based in United States,
with around 2500 employees and annual revenues of $700.0 million.
Computer Generated Solutions operates a diverse technology stack with applications such as
eSkill Talent Assessments Platform, Drift AI Chatbot and Microsoft 365,
covering areas like Talent Assessment, Chatbots and Conversational AI and Collaboration.
Computer Generated Solutions has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as eSkill, Drift and Microsoft.
Computer Generated Solutions recently adopted applications including
Zoominfo Platform in 2023, DocuSign eSignature in 2022 and Cloudflare CDN in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Computer Generated Solutions’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Computer Generated Solutions’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Computer Generated Solutions technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.