Birmingham, B24 8HW,
United Kingdom
Concentric Birmingham Technographics
Concentric Birmingham Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Concentric Birmingham and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 207 Concentric Birmingham employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Concentric Birmingham has purchased the following applications: Yomdel Live Chat for Chatbots and Conversational AI in 2022, GoDaddy Webmail for Collaboration in 2021, FreeIndex Review System for Customer Experience in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Concentric Birmingham is running and its propensity to invest more and deepen its relationship with Yomdel , LiveChat, Inc. , GoDaddy or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Concentric Birmingham revenues, which have grown to $64.2 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Concentric Birmingham intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Concentric Birmingham Tech Stack and Enterprise Applications
Concentric Birmingham AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Yomdel | Legacy | Yomdel Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2022 | 2022 |
In 2022, Concentric Birmingham implemented Yomdel Live Chat on its public website. The deployment uses Yomdel Live Chat as a web-embedded conversational layer, classified as Chatbots and Conversational AI, to capture real-time visitor inquiries on property and service pages. The implementation scope is focused on the corporate website and on front line customer engagement and lead capture for the company.
Configuration emphasized standard Chatbots and Conversational AI capabilities including an embedded chat widget, automated welcome messaging, scripted FAQ flows, real-time messaging with agent handoff, and session logging for follow up. Operational ownership is likely centered on customer service and marketing functions, with workflows adapted to route inbound web conversations into existing internal response processes. Yomdel Live Chat is used to structure conversational intake and to instrument web-based customer engagement for Concentric Birmingham.
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Chatbots and Conversational AI | AI-Powered Application |
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2022 | 2022 |
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Concentric Birmingham Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| GoDaddy | Legacy | GoDaddy Webmail | Collaboration | Collaboration | n/a | 2021 | 2021 |
Concentric Birmingham implemented GoDaddy Webmail in 2021. The deployment provisioned GoDaddy Webmail as the company’s hosted email solution linked to its public website, establishing core mailboxes to handle corporate communications and inbound messages originating from the site. This implementation places GoDaddy Webmail within the Collaboration application category and supports standard email-driven workflows for the organization.
Configuration emphasized standard webmail and hosted mailbox capabilities, reflecting typical Collaboration functional modules such as browser-based webmail access, mailbox management, address lists, and support for SMTP and IMAP access. Operational scope covered website contact routing and internal communications, with domain-level email routing configured through the website hosting relationship. Governance focused on centralized provisioning and mailbox lifecycle management, with internal administrative controls for account setup, mailbox policies, and basic security configuration.
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Collaboration | Collaboration |
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2021 | 2021 |
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Concentric Birmingham CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| FreeIndex | Legacy | FreeIndex Review System | Customer Experience | CRM | n/a | 2016 | 2016 |
In 2016, Concentric Birmingham implemented FreeIndex Review System on its website. The FreeIndex Review System is deployed as part of the Customer Experience software category and functions as the company’s on-site review capture and public display mechanism.
Deployment is centered on an embedded review capture widget and an administrative review management console, enabling submission intake, moderation queues, and publication controls. Configuration work focused on embedding review display components into property listings and contact pages, and establishing moderation and notification settings within the FreeIndex Review System.
Operational coverage is the public website that supports Concentric Birmingham’s property listings and customer interactions, with direct impact on customer experience, marketing, sales lead credibility, and aftercare communications. The implementation consolidates customer feedback capture and reputation management workflows into the website architecture using the FreeIndex Review System.
Governance was organized around moderation workflows and publishing approvals, assigning editorial and customer service responsibilities within the review management console. Overall the deployment centralized review capture, moderation, and display, aligning the FreeIndex Review System with Concentric Birmingham’s customer experience and reputation management functions.
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Customer Experience | CRM |
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2020 | 2020 |
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Concentric Birmingham IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Concentric Birmingham
| First Name | Last Name | Title | Function | Department | Phone | |
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Apps Being Evaluated by Concentric Birmingham Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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