AI Buyer Insights:

Michelin, an e2open customer evaluated Oracle Transportation Management

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Michelin, an e2open customer evaluated Oracle Transportation Management

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Concentric Birmingham Tech Stack and Enterprise Applications

Concentric Birmingham AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Yomdel Legacy Yomdel Live Chat Chatbots and Conversational AI AI-Powered Application n/a 2022 2022
In 2022, Concentric Birmingham implemented Yomdel Live Chat on its public website. The deployment uses Yomdel Live Chat as a web-embedded conversational layer, classified as Chatbots and Conversational AI, to capture real-time visitor inquiries on property and service pages. The implementation scope is focused on the corporate website and on front line customer engagement and lead capture for the company. Configuration emphasized standard Chatbots and Conversational AI capabilities including an embedded chat widget, automated welcome messaging, scripted FAQ flows, real-time messaging with agent handoff, and session logging for follow up. Operational ownership is likely centered on customer service and marketing functions, with workflows adapted to route inbound web conversations into existing internal response processes. Yomdel Live Chat is used to structure conversational intake and to instrument web-based customer engagement for Concentric Birmingham.
Chatbots and Conversational AI AI-Powered Application 2022 2022
Concentric Birmingham Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
GoDaddy Legacy GoDaddy Webmail Collaboration Collaboration n/a 2021 2021
Concentric Birmingham implemented GoDaddy Webmail in 2021. The deployment provisioned GoDaddy Webmail as the company’s hosted email solution linked to its public website, establishing core mailboxes to handle corporate communications and inbound messages originating from the site. This implementation places GoDaddy Webmail within the Collaboration application category and supports standard email-driven workflows for the organization. Configuration emphasized standard webmail and hosted mailbox capabilities, reflecting typical Collaboration functional modules such as browser-based webmail access, mailbox management, address lists, and support for SMTP and IMAP access. Operational scope covered website contact routing and internal communications, with domain-level email routing configured through the website hosting relationship. Governance focused on centralized provisioning and mailbox lifecycle management, with internal administrative controls for account setup, mailbox policies, and basic security configuration.
Collaboration Collaboration 2021 2021
Concentric Birmingham CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
FreeIndex Legacy FreeIndex Review System Customer Experience CRM n/a 2016 2016
In 2016, Concentric Birmingham implemented FreeIndex Review System on its website. The FreeIndex Review System is deployed as part of the Customer Experience software category and functions as the company’s on-site review capture and public display mechanism. Deployment is centered on an embedded review capture widget and an administrative review management console, enabling submission intake, moderation queues, and publication controls. Configuration work focused on embedding review display components into property listings and contact pages, and establishing moderation and notification settings within the FreeIndex Review System. Operational coverage is the public website that supports Concentric Birmingham’s property listings and customer interactions, with direct impact on customer experience, marketing, sales lead credibility, and aftercare communications. The implementation consolidates customer feedback capture and reputation management workflows into the website architecture using the FreeIndex Review System. Governance was organized around moderation workflows and publishing approvals, assigning editorial and customer service responsibilities within the review management console. Overall the deployment centralized review capture, moderation, and display, aligning the FreeIndex Review System with Concentric Birmingham’s customer experience and reputation management functions.
Customer Experience CRM 2020 2020
Concentric Birmingham IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2017 2017
Application Hosting and Computing Services IaaS 2021 2021
Content Delivery Network IaaS 2021 2021

IT Decision Makers and Key Stakeholders at Concentric Birmingham

First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Concentric Birmingham Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Concentric Birmingham IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Concentric Birmingham digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Concentric Birmingham Technographics
Concentric Birmingham is a Manufacturing organization based in United Kingdom, with around 207 employees and annual revenues of $64.2 million.
Concentric Birmingham operates a diverse technology stack with applications such as Yomdel Live Chat, GoDaddy Webmail and FreeIndex Review System, covering areas like Chatbots and Conversational AI, Collaboration and Customer Experience.
Concentric Birmingham has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Yomdel, GoDaddy and FreeIndex.
Concentric Birmingham recently adopted applications including Yomdel Live Chat in 2022, LiveChat in 2022 and GoDaddy Webmail in 2021, highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Concentric Birmingham’s key decision makers and IT executives, available to Premium subscribers.
Our research team continuously updates Concentric Birmingham’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Concentric Birmingham technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.