Concept Systems
1957 Fescue St SE,
Albany, 97322, OR,
United States
Albany, 97322, OR,
United States
1 541-791-8140
Manufacturing
Concept Systems Technographics
Concept Systems Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Concept Systems and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 200 Concept Systems employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
Concept Systems has purchased the following applications: Instabot for Chatbots and Conversational AI in 2020, Microsoft 365 for Collaboration in 2015, WooCommerce for eCommerce in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Concept Systems is running and its propensity to invest more and deepen its relationship with Instabot , Microsoft , CodeTwo or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Concept Systems revenues, which have grown to $110.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Concept Systems intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Concept Systems Tech Stack and Enterprise Applications
Concept Systems AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Instabot | Legacy | Instabot | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, Concept Systems deployed Instabot on its corporate website to provide automated customer interactions. The implementation leverages Instabot as a web-embedded conversational layer in the Chatbots and Conversational AI category to engage site visitors and capture inquiry context. The Instabot configuration focuses on conversational workflows including guided lead capture, FAQ and product qualification flows, natural language understanding for intent detection, and scripted escalation to human agents where needed. The deployment uses web widget instrumentation for session tracking and form capture, and is configured to surface captured context to internal teams for timely follow up. Operational ownership is held by marketing and customer support teams, which maintain conversational content, qualification criteria, and routing rules. Concept Systems uses Instabot on their website as the primary public conversational channel, aligning Chatbots and Conversational AI with sales and customer support functions and web lead workflows.
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Concept Systems Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, Concept Systems implemented Microsoft 365 as its Collaboration platform. Concept Systems, a United States based manufacturing firm of approximately 200 employees, deployed Microsoft 365 to centralize email, document collaboration, and team communication across corporate operations.
The Microsoft 365 deployment includes Exchange Online for corporate email, SharePoint Online for document management, OneDrive for personal file synchronization, and Microsoft Teams for real time collaboration and meetings. Configuration work emphasized cloud tenant provisioning, group mailbox and shared site structures, file versioning and co authoring workflows, and presence enabled chat to support cross functional collaboration.
The company website contains observable Microsoft 365 references, indicating tenant level services are present in external facing assets. Operational governance aligned to the Microsoft 365 tenant model including centralized administration, user provisioning tied to corporate identities, and standard compliance controls for document retention and access across production, engineering and corporate functions.
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Collaboration | Collaboration |
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2021 | 2021 |
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Concept Systems eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Automattic | Legacy | WooCommerce | eCommerce | eCommerce | n/a | 2022 | 2022 |
In 2022, Concept Systems implemented WooCommerce from Automattic on its public website to provision a customer-facing eCommerce storefront. The WooCommerce deployment is positioned as the company eCommerce platform for online product catalog, shopping cart, checkout and order management workflows, supporting web merchandising and direct sales functions.
Configuration and module focus centers on catalog and SKU management, pricing rules, checkout orchestration and order lifecycle handling, reflecting typical eCommerce capabilities. The implementation is described as supporting common integration points such as payment gateway connectivity, shipping carrier rate calculation and tax service calls without specifying vendors, and operational ownership is aligned with digital marketing and web operations teams. Governance was structured around WordPress site administration, plugin management and content publishing workflows to control product updates and extension changes, linking front end merchandising to back office order handling and customer service processes.
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Concept Systems CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Concept Systems PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Programmable Logic Controller (PLC) | PLM and Engineering |
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2022 | 2023 |
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Programmable Logic Controller (PLC) | PLM and Engineering |
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2022 | 2023 |
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Concept Systems PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2020 | 2020 |
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Concept Systems IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Concept Systems
| First Name | Last Name | Title | Function | Department | Phone | |
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CEO | CXO | Operations | |
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Controls Automation Engineer | Non Manager | Operations | |
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Senior Automation Assembly Technician | Manager | Operations | |
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Controls Team Manager | Manager | Operations | |
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Technical Resource Director, Automation | Director | Operations | |
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Controls Engineer | Non Manager | Operations | |
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Apps Being Evaluated by Concept Systems Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Concept Systems IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Concept Systems digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Concept Systems Technographics
Concept Systems is a Manufacturing organization based in United States,
with around 200 employees and annual revenues of $110.0 million.
Concept Systems operates a diverse technology stack with applications such as
Instabot, Microsoft 365 and WooCommerce,
covering areas like Chatbots and Conversational AI, Collaboration and eCommerce.
Concept Systems has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Instabot, Microsoft and Automattic.
Concept Systems recently adopted applications including
WooCommerce in 2022, Rockwell Allen‑Bradley ControlLogix PLC in 2022 and Rockwell Allen‑Bradley Compact GuardLogix 5380 in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Concept Systems’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Concept Systems’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Concept Systems technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.