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Concord Servicing Corporation
Location
4150 N. Drinkwater Boulevard, Suite 200,
Scottsdale, 85251, AZ,
United States
Website
https://www.concordservicing.com/
Phone
1 866-493-6393
Artw industry
Professional Services
Employee
Revenue

Concord Servicing Corporation Technographics

Concord Servicing Corporation Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Concord Servicing Corporation and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 150 Concord Servicing Corporation employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Concord Servicing Corporation has purchased the following applications: Microsoft Azure Cloud Services for Application Hosting and Computing Services in 2014, Cisco Webex Meetings for Audio Video and Web Conferencing in 2018, ConvergeOne Altivon All-in-One Contact Center for Call Center in 2013 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Concord Servicing Corporation is running and its propensity to invest more and deepen its relationship with Microsoft , Leaseweb , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Concord Servicing Corporation revenues, which have grown to $20.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Concord Servicing Corporation intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Concord Servicing Corporation Data, Technology Stack, and Enterprise Applications
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Microsoft Legacy Microsoft Azure Cloud Services Application Hosting and Computing Services IaaS n/a 2014 2014
Application Hosting and Computing Services IaaS 2019 2019
Application Hosting and Computing Services IaaS 2021 2021
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Cisco Systems Legacy Cisco Webex Meetings Audio Video and Web Conferencing Collaboration n/a 2018 2018
Collaboration Collaboration 2018 2018
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
ConvergeOne Legacy ConvergeOne Altivon All-in-One Contact Center Call Center CRM n/a 2013 2013 In 2013, Concord Servicing Corporation implemented ConvergeOne Altivon All-in-One Contact Center, a Call Center application, to support its customer service and contact operations. The implementation centralized inbound call handling and standardized agent desktop workflows for front-line service staff. ConvergeOne Altivon All-in-One Contact Center was configured to deliver core Call Center capabilities including automatic call distribution, interactive voice response, skills-based routing, agent desktop interface, call recording, and operational reporting. Configuration work emphasized queue management, IVR prompt design, and role-based access for supervisors and administrators. Operational coverage focused on contact center agents and supervisory teams within Concord Servicing Corporation, aligning the application with day-to-day customer service and contact handling processes. The deployment established formalized agent workflows, call escalation paths, and scheduled reporting to support operational oversight. Governance and process changes included standardizing call handling procedures, defining escalation rules and reporting cadences, and instituting agent training on the Altivon desktop and call controls. System administration was organized around role-based configuration control and operational reporting ownership to sustain ongoing contact center operations.
IT Decision Makers and Key Stakeholders at Concord Servicing Corporation
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Concord Servicing Corporation Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Concord Servicing Corporation Technographics

Concord Servicing Corporation is a Professional Services organization based in United States, with around 150 employees and annual revenues of $20.0 million.

Concord Servicing Corporation operates a diverse technology stack with applications such as Microsoft Azure Cloud Services, Cisco Webex Meetings and ConvergeOne Altivon All-in-One Contact Center, covering areas like Application Hosting and Computing Services, Audio Video and Web Conferencing and Call Center.

Concord Servicing Corporation has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Microsoft, Cisco Systems and ConvergeOne.

Concord Servicing Corporation recently adopted applications including Google Cloud Platform (GCP) in 2021, Leaseweb Cloud in 2019 and Cisco Webex Meetings in 2018, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Concord Servicing Corporation’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Concord Servicing Corporation’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Concord Servicing Corporation technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.