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Concord Servicing Corporation
Location
4150 N. Drinkwater Boulevard, Suite 200,
Scottsdale, 85251, AZ,
United States
Website
https://www.concordservicing.com/
Phone
1 866-493-6393
Artw industry
Professional Services
Employee
Revenue

Concord Servicing Corporation Technographics

Concord Servicing Corporation Technographics, Software Purchases, AI and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Concord Servicing Corporation and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 150 Concord Servicing Corporation employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Concord Servicing Corporation has purchased the following applications: Cisco Webex Meetings for Audio Video and Web Conferencing in 2018, ConvergeOne Altivon All-in-One Contact Center for Call Center in 2013, Microsoft Azure Cloud Services for Application Hosting and Computing Services in 2014 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Concord Servicing Corporation is running and its propensity to invest more and deepen its relationship with Cisco Systems , Microsoft , ConvergeOne or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Concord Servicing Corporation revenues, which have grown to $20.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Concord Servicing Corporation intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Concord Servicing Corporation Tech Stack and Enterprise Applications

Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Cisco Systems Legacy Cisco Webex Meetings Audio Video and Web Conferencing Collaboration n/a 2018 2018
In 2018, Concord Servicing Corporation implemented Cisco Webex Meetings as its Audio Video and Web Conferencing solution. Cisco Webex Meetings is embedded on the company website to provide web-based meeting join flows and public scheduling access for client interactions. The deployment serves both external client-facing sessions and internal collaboration, aligning with Concord Servicing Corporation's professional services operations. The implementation leverages Cisco's cloud-hosted meeting infrastructure with an embedded web conferencing layer that supports video, audio, screen sharing, recording, and participant management capabilities typical of Audio Video and Web Conferencing platforms. Operational coverage is centered on the United States and spans client services and distributed staff, using site-embedded meeting access to streamline external join flows while maintaining centralized account provisioning and meeting administration for internal users.
Collaboration Collaboration 2018 2018
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
ConvergeOne Legacy ConvergeOne Altivon All-in-One Contact Center Call Center CRM n/a 2013 2013
In 2013, Concord Servicing Corporation implemented ConvergeOne Altivon All-in-One Contact Center, a Call Center application, to support its customer service and contact operations. The implementation centralized inbound call handling and standardized agent desktop workflows for front-line service staff. ConvergeOne Altivon All-in-One Contact Center was configured to deliver core Call Center capabilities including automatic call distribution, interactive voice response, skills-based routing, agent desktop interface, call recording, and operational reporting. Configuration work emphasized queue management, IVR prompt design, and role-based access for supervisors and administrators. Operational coverage focused on contact center agents and supervisory teams within Concord Servicing Corporation, aligning the application with day-to-day customer service and contact handling processes. The deployment established formalized agent workflows, call escalation paths, and scheduled reporting to support operational oversight. Governance and process changes included standardizing call handling procedures, defining escalation rules and reporting cadences, and instituting agent training on the Altivon desktop and call controls. System administration was organized around role-based configuration control and operational reporting ownership to sustain ongoing contact center operations.
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Microsoft Legacy Microsoft Azure Cloud Services Application Hosting and Computing Services IaaS n/a 2014 2014
In 2014, Concord Servicing Corporation deployed Microsoft Azure Cloud Services for Application Hosting and Computing Services to host its public-facing website. The Microsoft Azure Cloud Services implementation provides the application hosting and compute layer that serves web content and online client access for the company’s corporate site. The deployment emphasizes platform-hosted web workloads common to Application Hosting and Computing Services, leveraging managed compute and scalable storage patterns along with content delivery practices to handle site traffic. Operational ownership sits with IT and web operations, who manage configuration, certificate termination, monitoring, and deployment processes to support marketing and client access functions, while governance centers on change control and operational monitoring for the public website.
Application Hosting and Computing Services IaaS 2019 2019
Application Hosting and Computing Services IaaS 2021 2021

IT Decision Makers and Key Stakeholders at Concord Servicing Corporation

First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Concord Servicing Corporation Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Concord Servicing Corporation IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Concord Servicing Corporation digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Concord Servicing Corporation Technographics
Concord Servicing Corporation is a Professional Services organization based in United States, with around 150 employees and annual revenues of $20.0 million.
Concord Servicing Corporation operates a diverse technology stack with applications such as Cisco Webex Meetings, ConvergeOne Altivon All-in-One Contact Center and Microsoft Azure Cloud Services, covering areas like Audio Video and Web Conferencing, Call Center and Application Hosting and Computing Services.
Concord Servicing Corporation has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Cisco Systems, ConvergeOne and Microsoft.
Concord Servicing Corporation recently adopted applications including Google Cloud Platform (GCP) in 2021, Leaseweb Cloud in 2019 and Cisco Webex Meetings in 2018, highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Concord Servicing Corporation’s key decision makers and IT executives, available to Premium subscribers.
Our research team continuously updates Concord Servicing Corporation’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Concord Servicing Corporation technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.