List of ConvergeOne Altivon All-in-One Contact Center Customers
Bloomington, 55437, MN,
United States
Since 2010, our global team of researchers has been studying ConvergeOne Altivon All-in-One Contact Center customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ConvergeOne Altivon All-in-One Contact Center for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ConvergeOne Altivon All-in-One Contact Center for Call Center include: Cadillac Fairview, a Canada based Construction and Real Estate organisation with 1300 employees and revenues of $1.40 billion, Concord Servicing Corporation, a United States based Professional Services organisation with 150 employees and revenues of $20.0 million, Insuritas, a United States based Insurance organisation with 70 employees and revenues of $7.0 million and many others.
Contact us if you need a completed and verified list of companies using ConvergeOne Altivon All-in-One Contact Center, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
The ConvergeOne Altivon All-in-One Contact Center customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of CRM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
 |
Cadillac Fairview | Construction and Real Estate | 1300 | $1.4B | Canada | ConvergeOne | ConvergeOne Altivon All-in-One Contact Center | Call Center | 2017 | n/a | In 2017 Cadillac Fairview implemented ConvergeOne Altivon All-in-One Contact Center. The ConvergeOne Altivon All-in-One Contact Center was deployed as a Call Center solution to centralize customer and tenant interaction handling and to provide standard Call Center capabilities, including automatic call distribution, interactive voice response, agent desktop functionality, reporting and workforce management functions that are typical for enterprise contact operations. The implementation focused on consolidating contact handling for tenant services, property management and customer service functions across Cadillac Fairview’s portfolio, with configuration of agent routing, queue management and standardized contact-handling workflows. Governance emphasized operational oversight through consolidated reporting and contact analytics, and the ConvergeOne Altivon All-in-One Contact Center was positioned as the core platform for contact operations and service orchestration within Cadillac Fairview’s operational model. | |
 |
Concord Servicing Corporation | Professional Services | 150 | $20M | United States | ConvergeOne | ConvergeOne Altivon All-in-One Contact Center | Call Center | 2013 | n/a | In 2013, Concord Servicing Corporation implemented ConvergeOne Altivon All-in-One Contact Center, a Call Center application, to support its customer service and contact operations. The implementation centralized inbound call handling and standardized agent desktop workflows for front-line service staff. ConvergeOne Altivon All-in-One Contact Center was configured to deliver core Call Center capabilities including automatic call distribution, interactive voice response, skills-based routing, agent desktop interface, call recording, and operational reporting. Configuration work emphasized queue management, IVR prompt design, and role-based access for supervisors and administrators. Operational coverage focused on contact center agents and supervisory teams within Concord Servicing Corporation, aligning the application with day-to-day customer service and contact handling processes. The deployment established formalized agent workflows, call escalation paths, and scheduled reporting to support operational oversight. Governance and process changes included standardizing call handling procedures, defining escalation rules and reporting cadences, and instituting agent training on the Altivon desktop and call controls. System administration was organized around role-based configuration control and operational reporting ownership to sustain ongoing contact center operations. | |
 |
Insuritas | Insurance | 70 | $7M | United States | ConvergeOne | ConvergeOne Altivon All-in-One Contact Center | Call Center | 2014 | n/a | In 2014, Insuritas implemented ConvergeOne Altivon All-in-One Contact Center to support its customer engagement operations. The ConvergeOne Altivon All-in-One Contact Center is a Call Center application deployed to align contact handling with Insuritas' customer service and agent support business functions within the United States. The ConvergeOne Altivon All-in-One Contact Center implementation for Insuritas encompassed core Call Center capabilities such as automatic call distribution, interactive voice response, agent desktop and call recording, plus real time reporting and workforce management style functions. Configuration work focused on queue and skills based routing, agent workflow orchestration, and contact analytics to support inbound and outbound voice operations. Integrations common to Call Center deployments inform the likely operational architecture, with typical connections to customer relationship systems and policy administration platforms to consolidate customer context at the agent desktop. Governance centered on contact routing rules, service level thresholds, and operational reporting to support customer service and producer support teams. |
Buyer Intent: Companies Evaluating ConvergeOne Altivon All-in-One Contact Center
- Black Box, a United States based Professional Services organization with 10 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||