Sao Paulo, 2675, SP,
Brazil
Consigaz-Distribuidora De Gas Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Consigaz-Distribuidora De Gas and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1000 Consigaz-Distribuidora De Gas employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Consigaz-Distribuidora De Gas has purchased the following applications: TOTVS Backoffice – Datasul Line for ERP Financial in 2019, tolvnow for Chatbots and Conversational AI in 2018, Microsoft Power BI for Analytics and BI in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Consigaz-Distribuidora De Gas is running and its propensity to invest more and deepen its relationship with TOTVS , Tolv , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Consigaz-Distribuidora De Gas revenues, which have grown to $300.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Consigaz-Distribuidora De Gas intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| TOTVS | Legacy | TOTVS Backoffice – Datasul Line | ERP Financial | ERP Financial Management | n/a | 2019 | 2019 |
In 2019 Consigaz-Distribuidora De Gas implemented TOTVS Backoffice – Datasul Line to support ERP Financial operations across customer service, sales order processing, and master data management. The deployment concentrated on formalizing registration of customer requests and complaints, routing cases to the responsible sector, monitoring occurrences and generating recurrence records when necessary, and forwarding critical cases to managerial staff for resolution.
Implementation work focused on configuring customer case management and customer master data capabilities inside TOTVS Backoffice – Datasul Line, and on establishing sales order management workflows for gas sales to bidding customers and corporate accounts. Functional configurations included automated recurrence generation for repeat occurrences, case assignment and escalation flags for manager intervention, and transaction flows to capture registration, alteration, and cancellation of customer records through the Datasul system.
Operational coverage centered on the call center, customer service, and commercial sales teams, with all registration and lifecycle changes performed through the Datasul system. The solution instrumented order-to-cash elements for bidding customers and incorporated service request tracking to ensure returns to customers about their requests and complaints.
Governance changes during the March 2019 to December 2019 rollout codified referral and escalation processes, mandated forwarding of critical cases to managers, and aligned system use with the call center qualitative and quantitative goals stated in the implementation scope. Process orchestration emphasized operational consistency across service intake, case monitoring, escalation, and customer record maintenance within the ERP Financial platform.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tolv | Legacy | tolvnow | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, Consigaz-Distribuidora De Gas implemented tolvnow, deploying the tolvnow Chatbots and Conversational AI application on its corporate website. The implementation positioned tolvnow as a customer-facing conversational assistant to manage inbound web inquiries, surface self-service content, and capture leads through guided conversational flows.
Configuration emphasized conversational workflow design, intent recognition, scripted FAQ resolution, and administrative controls for content updates, reflecting standard Chatbots and Conversational AI capabilities. Operational ownership was assigned to digital channels and customer service, enabling web channel orchestration with automated handoff to human agents when needed, and governance focused on content versioning, staged rollout across site sections, and centralized monitoring of conversational sessions.
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Power BI | Analytics and BI | Analytics and BI | n/a | 2021 | 2021 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2021 | 2021 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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CRM | CRM |
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2021 | 2021 |
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Customer Support | CRM |
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2022 | 2022 |
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Customer Support | CRM |
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2018 | 2018 |
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Data Management Platform | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2017 | 2017 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Cloud Storage | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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