ConsumerAffairs
297 Kingsbury Grade, Suite 1025,
Lake Tahoe, 89449-4470, NV,
United States
Lake Tahoe, 89449-4470, NV,
United States
1 866-773-0221
Professional Services
ConsumerAffairs Technographics
ConsumerAffairs Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by ConsumerAffairs and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 250 ConsumerAffairs employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that ConsumerAffairs has purchased the following applications: PayPal Braintree for Payment Processing in 2012, Zendesk Chat for Chatbots and Conversational AI in 2021, Google Workspace (Formerly Google G-Suite) for Collaboration in 2011 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems ConsumerAffairs is running and its propensity to invest more and deepen its relationship with PayPal , Zendesk , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing ConsumerAffairs revenues, which have grown to $50.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for ConsumerAffairs intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ConsumerAffairs Tech Stack and Enterprise Applications
ConsumerAffairs ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| PayPal | Legacy | PayPal Braintree | Payment Processing | ERP | n/a | 2012 | 2012 |
In 2012 ConsumerAffairs implemented PayPal Braintree as its Payment Processing solution to handle customer checkout and billing on the ConsumerAffairs website. This deployment focused on embedding PayPal Braintree into front end checkout flows and server side payment gateway functions to tokenize card data and accept digital payments from consumers.
The PayPal Braintree implementation centralized typical Payment Processing capabilities including client side SDK integration for secure checkout, card tokenization or vaulting to reduce card reentry, and server side transaction processing and authorization. Configuration emphasized checkout orchestration and payment method management, aligning with e commerce and billing workflows used by product and finance teams.
Operational coverage is limited to the company website, where PayPal Braintree serves as the primary payment gateway and merchant processing layer. Governance centered on payment flow ownership by commerce and finance stakeholders, with implementation patterns that offload PCI scope to the provider and standardize reconciliation inputs for accounting and customer support.
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ConsumerAffairs AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, ConsumerAffairs deployed Zendesk Chat on its public website to provide real time customer engagement and support for visitors. Zendesk Chat is used as part of the Chatbots and Conversational AI category to deliver web chat sessions, proactive messaging triggers, and synchronous support for ConsumerAffairs customer service functions. The implementation is focused on the company website and on routing live conversations to support agents handling consumer inquiries.
The deployment is implemented as a cloud hosted, embedded chat widget tied to an agent console, configured for agent routing, canned responses, transcript capture, and session handoff into asynchronous support workflows. Functional configuration emphasizes visitor facing chat flows and agent orchestration within customer service, with the chat widget instrumented across site pages to surface contextual engagement. Governance centers on operationalizing chat within support team workflows and monitoring chat transcripts for issue resolution and service continuity.
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ConsumerAffairs Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2011 | 2011 |
In 2011, ConsumerAffairs implemented Google Workspace (Formerly Google G-Suite) as its Collaboration platform and centralized cloud productivity stack. The deployment established companywide email and document collaboration tooling that supports corporate communication and content workflows. ConsumerAffairs uses Google Workspace (Formerly Google G-Suite), a Collaboration solution, for editorial collaboration, customer support coordination and general corporate productivity.
Implemented modules and capabilities include Gmail for enterprise email, Google Drive for centralized file storage, Docs, Sheets and Slides for collaborative authoring, Calendar for scheduling and Meet for videoconferencing, all managed through the Google Workspace Admin Console. The configuration emphasizes shared drives and collaborative document workflows consistent with Collaboration category practices, enabling concurrent editing and version control for cross functional teams.
Publicly visible references show Google Workspace is active within the company web and content operations, indicating operational coverage across editorial, marketing, customer service and corporate functions. User account provisioning and group management are run at the domain level to align collaboration access with organizational roles.
Governance is implemented through the Google Workspace administrative capabilities, using domain level policies, group based access controls and standard security controls such as two step verification and administrative audit logging. The setup aligns the application, Google Workspace (Formerly Google G-Suite), with ConsumerAffairs business functions of communication, content production and customer engagement under the Collaboration category.
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ConsumerAffairs CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2017 | 2017 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Sales Automation, Sales Engagement | CRM |
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2019 | 2019 |
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Tag Management | CRM |
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2021 | 2021 |
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ConsumerAffairs ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2014 | 2014 |
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ConsumerAffairs PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2014 | 2014 |
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ConsumerAffairs IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Delivery Network | IaaS |
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2015 | 2015 |
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ConsumerAffairs CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2014 | 2014 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at ConsumerAffairs
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by ConsumerAffairs Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from ConsumerAffairs IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the ConsumerAffairs digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD ConsumerAffairs Technographics
ConsumerAffairs is a Professional Services organization based in United States,
with around 250 employees and annual revenues of $50.0 million.
ConsumerAffairs operates a diverse technology stack with applications such as
PayPal Braintree, Zendesk Chat and Google Workspace (Formerly Google G-Suite),
covering areas like Payment Processing, Chatbots and Conversational AI and Collaboration.
ConsumerAffairs has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as PayPal, Zendesk and Google.
ConsumerAffairs recently adopted applications including
Zendesk Chat in 2021, Zendesk Service in 2021 and Salesforce Sales Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of ConsumerAffairs’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates ConsumerAffairs’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete ConsumerAffairs technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.