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Convera Corporation Data, Technology Stack, and Enterprise Applications
AI Development
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Rackspace Technology Legacy Rackspace Private Cloud AI AI infrastructure AI Development n/a 2023 2023
In 2023 Convera Corporation implemented Rackspace Private Cloud AI as its AI infrastructure to support automation in global customer service. Convera worked with Rackspace Foundry for AI FAIR to deploy a generative-AI email classification and case-creation solution, using FAIR on AWS Bedrock for model services, and reduced 130 mailboxes to three while achieving 100% automated case creation and roughly 82% classification accuracy. The deployment combined email ingestion, generative classification, and automated case creation capabilities, with Rackspace Foundry for AI providing model orchestration and AWS Bedrock handling inference and model access. Operational scope centered on global customer service mailbox consolidation and automated ticketing workflows, with implementation focused on centralizing routing and instrumenting automated case creation across the customer service function. Governance and rollout emphasized persistent classification models and automated case-creation workflows, enabling a single platform for email-to-case processing while retaining model inference on FAIR via AWS Bedrock.
Generative AI Platforms AI Development 2024 2024
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Zoom Video Communications Legacy Zoom Audio Video and Web Conferencing Collaboration n/a 2022 2022
Collaboration Collaboration 2015 2015
Collaboration Collaboration 2022 2022
Collaboration Collaboration 2022 2022
Content Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
DocuSign Legacy DocuSign eSignature Digital Signing Content Management n/a 2022 2022
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Customer Experience CRM 2022 2022
Marketing Automation CRM 2022 2022
Marketing Automation CRM 2022 2022
Sales Automation, CRM, Sales Engagement CRM 2022 2022
ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
IT Service Management ITSM 2021 2021
Remote Monitoring and Management ITSM 2023 2023
PPM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Project Portfolio Management PPM 2022 2022
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2022 2022
Application Hosting and Computing Services IaaS 2021 2021
Application Hosting and Computing Services IaaS 2022 2022
Content Delivery Network IaaS 2022 2022
IT Decision Makers and Key Stakeholders at Convera Corporation
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Convera Corporation Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Convera Corporation Technographics

Convera Corporation is a Retail organization based in United States, with around 10 employees and annual revenues of $1.0 million.

Convera Corporation operates a diverse technology stack with applications such as Rackspace Private Cloud AI, Zoom and DocuSign eSignature, covering areas like AI infrastructure, Audio Video and Web Conferencing and Digital Signing.

Convera Corporation has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Rackspace Technology, Zoom Video Communications and DocuSign.

Convera Corporation recently adopted applications including Foundry for AI by Rackspace in 2024, Rackspace Private Cloud AI in 2023 and LogMeIn GoToMyPC in 2023, highlighting its ongoing modernization strategy.

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Our research team continuously updates Convera Corporation’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

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