Conwy County Borough Council
Bodlondeb Council Offices, Bangor Rd,
Conwy, LL32 8DU,
United Kingdom
Conwy, LL32 8DU,
United Kingdom
44 14 9257-4000
Government
Conwy County Borough Council Technographics
Conwy County Borough Council Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Conwy County Borough Council and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 5200 Conwy County Borough Council employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Conwy County Borough Council has purchased the following applications: Infor FMS Masterpiece for ERP Financial in 2015, Zoom for Audio Video and Web Conferencing in 2020, Capita Swordfish Document Management for Document Management in 2009 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Conwy County Borough Council is running and its propensity to invest more and deepen its relationship with Infor , Zoom Video Communications , Capita or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Conwy County Borough Council revenues, which have grown to $300.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Conwy County Borough Council intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Conwy County Borough Council Tech Stack and Enterprise Applications
Conwy County Borough Council ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Infor | Legacy | Infor FMS Masterpiece | ERP Financial | ERP | n/a | 2015 | 2015 |
In 2015, Conwy County Borough Council implemented Infor FMS Masterpiece. The deployment established Infor FMS Masterpiece as the council's core ERP Financial system supporting corporate accounting, statutory reporting, and transactional finance workflows across council services in the United Kingdom.
The implementation configured standard ERP Financial capabilities including general ledger, accounts payable, accounts receivable, fixed asset management, budgeting, and cash management, aligned to local government chart of accounts and statutory requirements. Configuration work emphasized chart of accounts rationalization and strengthened period close controls, with automation of routine accounting postings and accrual processing consistent with municipal finance practices. The project prioritized parameter configuration over bespoke development to preserve upgradeability and control change complexity.
Operational scope covered central finance functions and transactional processing for service departments across the council, with role based security, approval workflows, and audit trails to support financial governance. Governance practices instituted centralized change control for financial configuration, documented month end close procedures, and defined workflow ownership for statutory reporting and internal audit readiness.
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Conwy County Borough Council Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoom Video Communications | Legacy | Zoom | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020 Conwy County Borough Council deployed Zoom to extend online meeting and public engagement capabilities. Zoom is used as the council's Audio Video and Web Conferencing application and is embedded on the Conwy County Borough Council website to surface meeting join links and webinar pages for residents and stakeholders.
The implementation focused on embedding Zoom meeting and webinar endpoints into published agendas and public pages, applying meeting-level controls for access, moderation, and participant audio and video management. Configuration emphasized standard Audio Video and Web Conferencing capabilities such as virtual meetings, webinars, screen sharing, and recording, while governance centered on publishing join links on the website and enforcing meeting access controls and moderation workflows across council departments.
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Conwy County Borough Council Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Capita | Legacy | Capita Swordfish Document Management | Document Management | Content Management | n/a | 2009 | 2009 |
In 2009, Conwy County Borough Council implemented Capita Swordfish Document Management as a Document Management solution for its Revenue and Benefits Assessment Services. The council serves 110,000 residents, collects council tax from 53,000 households and supports 12,300 benefit cases, and the project was initiated to reduce operating costs and improve citizen satisfaction by targeting document and postage spend.
Capita Swordfish Document Management was configured to replace pre-printed stationery with on-demand formatted documents, consolidate multiple correspondence streams and merge council tax and benefit bills for single-envelope delivery. The implementation emphasized document design and formatting capabilities, automated merging of related customer communications and the production of payment barcodes for inclusion on printed bills. The engagement was delivered as a tailor-made software solution by Capita working with a supplier, and the service type recorded was Workflow & Automation.
Operationally the rollout focused on the Revenue and Benefits Assessment Services and resident communications, with the new Document Management system used to generate household bills, notifications and benefit correspondence. The software removed the need for two postal deliveries to the same person by merging council tax and benefit mailings, and the council established foundations to offer email delivery of bills and notifications to residents, landlords and businesses. Implementation work was carried out primarily by council staff with consulting assistance from Capita.
Governance and process changes included standardizing all printing on plain paper, redesigning correspondence to reduce query volumes and consolidating daily print and mailing workflows. The introduction of payment barcodes changed payment routing by enabling cash payments at local retail outlets, and the council restructured document generation processes to eliminate multiple letters sent on the same day to the same recipient. Ownership of production and template management shifted toward the council to sustain ongoing configuration and content updates.
Outcomes reported over the first nine months included explicit savings and service improvements, with a reported 10,000 pounds per annum saved through elimination of pre-printed stationery, approximately 6,000 pounds per annum saved from consolidating council tax and benefit documents, and halved benefit postal costs. The council also reported reduced query volumes and improved customer satisfaction from clearer, faster communications. Conwy County Borough Council Capita Swordfish Document Management Document Management supported these operational and cost objectives within the Revenue and Benefits business function.
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Web Content Management | Content Management |
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2017 | 2017 |
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Conwy County Borough Council CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Conwy County Borough Council ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Incident Management | ITSM |
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2024 | 2024 |
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IT Service Management | ITSM |
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2020 | 2020 |
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Conwy County Borough Council PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2019 | 2019 |
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Conwy County Borough Council IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2004 | 2004 |
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Conwy County Borough Council CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Network Detection and Response (NDR) | CyberSecurity |
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2024 | 2024 |
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IT Decision Makers and Key Stakeholders at Conwy County Borough Council
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Principal Information Systems Officer | Director | IT | |
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Head of IT and Digital Transformation | Director | IT | |
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Regional Strategy Manager | Manager | Finance | |
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Apps Being Evaluated by Conwy County Borough Council Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Conwy County Borough Council IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Conwy County Borough Council digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Conwy County Borough Council Technographics
Conwy County Borough Council is a Government organization based in United Kingdom,
with around 5200 employees and annual revenues of $300.0 million.
Conwy County Borough Council operates a diverse technology stack with applications such as
Infor FMS Masterpiece, Zoom and Capita Swordfish Document Management,
covering areas like ERP Financial, Audio Video and Web Conferencing and Document Management.
Conwy County Borough Council has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Infor, Zoom Video Communications and Capita.
Conwy County Borough Council recently adopted applications including
ElastiFlow NetIntel in 2024, ElastiFlow Network Security Monitoring in 2024 and MailerLite in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Conwy County Borough Council’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Conwy County Borough Council’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Conwy County Borough Council technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.