Conwy, LL32 8DU,
United Kingdom
Conwy County Borough Council Technographics
Conwy County Borough Council Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Conwy County Borough Council and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 5200 Conwy County Borough Council employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Conwy County Borough Council has purchased the following applications: Infor FMS Masterpiece for ERP Financial in 2015, Intuit Mailchimp for Marketing Automation in 2017, Zoom for Audio Video and Web Conferencing in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Conwy County Borough Council is running and its propensity to invest more and deepen its relationship with Infor , Intuit , MailerLite or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Conwy County Borough Council revenues, which have grown to $300.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Conwy County Borough Council intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Conwy County Borough Council Tech Stack and Enterprise Applications
Conwy County Borough Council ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Infor | Legacy | Infor FMS Masterpiece | ERP Financial | ERP | n/a | 2015 | 2015 |
In 2015, Conwy County Borough Council implemented Infor FMS Masterpiece. The deployment established Infor FMS Masterpiece as the council's core ERP Financial system supporting corporate accounting, statutory reporting, and transactional finance workflows across council services in the United Kingdom.
The implementation configured standard ERP Financial capabilities including general ledger, accounts payable, accounts receivable, fixed asset management, budgeting, and cash management, aligned to local government chart of accounts and statutory requirements. Configuration work emphasized chart of accounts rationalization and strengthened period close controls, with automation of routine accounting postings and accrual processing consistent with municipal finance practices. The project prioritized parameter configuration over bespoke development to preserve upgradeability and control change complexity.
Operational scope covered central finance functions and transactional processing for service departments across the council, with role based security, approval workflows, and audit trails to support financial governance. Governance practices instituted centralized change control for financial configuration, documented month end close procedures, and defined workflow ownership for statutory reporting and internal audit readiness.
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Conwy County Borough Council CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Intuit | Legacy | Intuit Mailchimp | Marketing Automation | CRM | n/a | 2017 | 2017 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Conwy County Borough Council Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoom Video Communications | Legacy | Zoom | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020 Conwy County Borough Council deployed Zoom to extend online meeting and public engagement capabilities. Zoom is used as the council's Audio Video and Web Conferencing application and is embedded on the Conwy County Borough Council website to surface meeting join links and webinar pages for residents and stakeholders.
The implementation focused on embedding Zoom meeting and webinar endpoints into published agendas and public pages, applying meeting-level controls for access, moderation, and participant audio and video management. Configuration emphasized standard Audio Video and Web Conferencing capabilities such as virtual meetings, webinars, screen sharing, and recording, while governance centered on publishing join links on the website and enforcing meeting access controls and moderation workflows across council departments.
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Conwy County Borough Council Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Document Management | Content Management |
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2009 | 2009 |
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Web Content Management | Content Management |
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2017 | 2017 |
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Conwy County Borough Council ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Incident Management | ITSM |
|
2024 | 2024 |
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IT Service Management | ITSM |
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2020 | 2020 |
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Conwy County Borough Council PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
|
2019 | 2019 |
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Conwy County Borough Council IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
|
2004 | 2004 |
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Conwy County Borough Council CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Network Detection and Response (NDR) | CyberSecurity |
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2024 | 2024 |
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IT Decision Makers and Key Stakeholders at Conwy County Borough Council
Apps Being Evaluated by Conwy County Borough Council Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2026-05-01 | Conwy County Borough Council | Evaluated | QGIS | QGIS | Geology and Seismic Data Processing, Geographic Information System | PLM and Engineering |