Coolfire Solutions
1101 Lucas Avenue Floor 6,
Saint Louis, 63101, MO,
United States
Saint Louis, 63101, MO,
United States
1 314-300-6502
Retail
Coolfire Solutions Technographics
Coolfire Solutions Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Coolfire Solutions and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 90 Coolfire Solutions employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Coolfire Solutions has purchased the following applications: Intuit Quickbooks Enterprise for ERP Financial in 2012, Hubspot Live Chat for Chatbots and Conversational AI in 2019, Zoom for Audio Video and Web Conferencing in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Coolfire Solutions is running and its propensity to invest more and deepen its relationship with Intuit , HubSpot , Zoom Video Communications or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Coolfire Solutions revenues, which have grown to $15.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Coolfire Solutions intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Coolfire Solutions Tech Stack and Enterprise Applications
Coolfire Solutions ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Intuit | Legacy | Intuit Quickbooks Enterprise | ERP Financial | ERP | x | 2012 | 2012 |
In 2012, Coolfire Solutions implemented Intuit Quickbooks Enterprise. The deployment centralized core ERP Financial operations for the 90-employee retail firm, consolidating company accounting and store-level finance workflows into a single Intuit Quickbooks Enterprise instance to support finance and retail accounting functions.
Configuration emphasized standard ERP Financial modules, including general ledger, accounts payable, accounts receivable, inventory management and consolidated financial reporting within Intuit Quickbooks Enterprise. Governance and process work established a standardized chart of accounts, role based access controls and month end close workflows, with operational ownership assigned to finance and accounting teams and a focus on transactional integrity and centralized bookkeeping.
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Coolfire Solutions AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HubSpot | Legacy | Hubspot Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, Coolfire Solutions deployed Hubspot Live Chat on its public website to introduce Chatbots and Conversational AI capabilities for customer support and lead capture. The Hubspot Live Chat implementation provides a website chat widget that presents automated welcome messages and scripted conversation paths, enabling real-time visitor engagement and preliminary qualification of inbound prospects.
Configuration emphasis centered on conversational workflows and routing logic, using canned responses, automated prompts, offline message capture, and transcript retention to support handoff to human agents. Operational use is concentrated on customer-facing teams, primarily sales and support, with conversation routing and inbox assignment configured to align with internal queues and escalation rules.
Governance has been organized around templated response bundles and escalation workflows to ensure consistent handling of chat interactions, while ongoing tuning of message scripts and routing rules provides iterative refinement. The deployment positions Coolfire Solutions Hubspot Live Chat Chatbots and Conversational AI as a frontline channel for web engagement, supporting customer service and lead capture functions across the company website.
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Coolfire Solutions Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoom Video Communications | Legacy | Zoom | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020, Coolfire Solutions implemented Zoom for Audio Video and Web Conferencing. The deployment exposes Zoom on the company website to host customer-facing meetings and appointment-driven interactions, while also provisioning the application for internal conferencing across the organization.
The implementation focuses on core Audio Video and Web Conferencing capabilities, including scheduled and ad hoc meetings, live video, screen sharing, persistent chat, and session recording accessible via the web interface. Zoom is embedded into web contact flows to enable inline meeting joins and to orchestrate customer sessions from public pages into managed conferencing sessions.
Integration scope is limited to website embedding as evidenced by the site source, with authentication and meeting access controls managed by Coolfire Solutions IT to govern public meeting links and participant permissions. Operational ownership centers on IT for account provisioning and on customer-facing teams for session scheduling and moderation, aligning conferencing workflows with sales and support engagement processes.
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Collaboration | Collaboration |
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2014 | 2014 |
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Coolfire Solutions CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Tracking and Recording | CRM |
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2019 | 2019 |
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CRM | CRM |
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2018 | 2018 |
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Customer Support | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Coolfire Solutions ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2018 | 2018 |
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Coolfire Solutions TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Coolfire Solutions IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Coolfire Solutions CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Application Firewalls (WAF) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Coolfire Solutions
| First Name | Last Name | Title | Function | Department | Phone | |
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President & CEO | CXO | Finance | |
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CTO / CCO | CXO | Finance | |
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EVP-Sales & Marketing | VP | Marketing | |
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Apps Being Evaluated by Coolfire Solutions Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Coolfire Solutions IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Coolfire Solutions digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Coolfire Solutions Technographics
Coolfire Solutions is a Retail organization based in United States,
with around 90 employees and annual revenues of $15.0 million.
Coolfire Solutions operates a diverse technology stack with applications such as
Intuit Quickbooks Enterprise, Hubspot Live Chat and Zoom,
covering areas like ERP Financial, Chatbots and Conversational AI and Audio Video and Web Conferencing.
Coolfire Solutions has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Intuit, HubSpot and Zoom Video Communications.
Coolfire Solutions recently adopted applications including
Intercom in 2021, Hubspot Marketing Automation in 2021 and OneTrust Cookie Consent in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Coolfire Solutions’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Coolfire Solutions’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Coolfire Solutions technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.