Casalecchio di Reno, 40033,
Italy
Coop Italia Technographics
Coop Italia Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Coop Italia and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 500 Coop Italia employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Coop Italia has purchased the following applications: Rocket.chat for Chatbots and Conversational AI in 2020, Workplace by Facebook for Collaboration in 2019, Algolia Search for Application, Web and Enterprise Search in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Coop Italia is running and its propensity to invest more and deepen its relationship with Rocket.chat , Facebook , Algolia or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Coop Italia revenues, which have grown to $100.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Coop Italia intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Coop Italia Tech Stack and Enterprise Applications
Coop Italia AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Rocket.chat | Legacy | Rocket.chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, Coop Italia deployed Rocket.chat on its public website. The deployment positions Rocket.chat within the Chatbots and Conversational AI category to provide web based customer engagement and first line support for the retailer. The implementation concentrates on enabling real time conversational access for shoppers and escalating complex queries to customer service teams.
Configuration centered on embedding the Rocket.chat web client alongside the platform administrative console to manage conversational workflows, agent queues, and message moderation, consistent with Chatbots and Conversational AI capabilities. Functional modules reflected in the rollout include a live chat interface, automated conversational responses, and conversation management tools to support online service operations. Operational governance emphasized channel moderation and routing rules to connect website interactions with Coop Italia customer service staff, using Rocket.chat platform administration for ongoing management.
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Coop Italia Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Workplace by Facebook | Collaboration | Collaboration | n/a | 2019 | 2019 |
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Coop Italia Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Algolia | Legacy | Algolia Search | Application, Web and Enterprise Search | Content Management | n/a | 2020 | 2020 |
In 2020 Coop Italia implemented Algolia Search on its public website, deploying Algolia Search as part of its Application, Web and Enterprise Search capabilities. The deployment centralized site search on e-coop.it to provide query handling, autocomplete, relevance tuning, real-time indexing, and faceted navigation, with the full application name Algolia Search used to manage search experience and indexing pipelines.
The technical footprint follows a cloud-hosted search-as-a-service pattern using Algolia Search APIs and index management, with configuration of relevance rules, search UI components, and indexing cadence handled through the site’s digital configuration layer. Operational scope is limited to the e-coop.it storefront and public content, and governance focuses on relevance rule workflows, index lifecycle management, and search UI configuration to support product discovery and content findability within the Application, Web and Enterprise Search category.
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Coop Italia SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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|
|
Allocation and Replenishment | SCM |
|
2025 | 2025 |
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Supply Chain Management | SCM |
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2022 | 2023 |
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Warehouse Management | SCM |
|
2015 | 2016 |
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Coop Italia CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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CRM | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Tag Management | CRM |
|
2023 | 2023 |
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Coop Italia Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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|
Procurement | Procurement |
|
2011 | 2011 |
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Coop Italia TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Governance, Risk and Compliance | TRM |
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2024 | 2024 |
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Coop Italia IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Coop Italia
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Coop Italia Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||