Copper CRM
301 Howard St. #600,
San Francisco, 94105, CA,
United States
San Francisco, 94105, CA,
United States
1 415-989-1477
Professional Services
Copper CRM Technographics
Copper CRM Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Copper CRM and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 270 Copper CRM employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Copper CRM has purchased the following applications: Lever by Employ for Applicant Tracking System in 2019, Ruby Live Chat for Chatbots and Conversational AI in 2021, Adobe Connect for Audio Video and Web Conferencing in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Copper CRM is running and its propensity to invest more and deepen its relationship with Employ , Ruby , Adobe Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Copper CRM revenues, which have grown to $37.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Copper CRM intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Copper CRM Tech Stack and Enterprise Applications
Copper CRM HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Employ | Legacy | Lever by Employ | Applicant Tracking System | HCM | n/a | 2019 | 2019 |
In 2019, Copper CRM deployed Lever by Employ as its Applicant Tracking System to support corporate recruiting and the careers site. The implementation uses Lever ATS embedded on Copper CRM's website to capture external applicants and manage candidate pipelines alongside internal requisition workflows.
The Lever by Employ configuration emphasized standard Applicant Tracking System capabilities, including job posting management, candidate sourcing and tracking, configurable interview stages, interview scheduling workflows, offer workflow orchestration, and recruiting analytics. Automated communications and stage transitions were configured to standardize candidate movement through the pipeline and to provide consistent hiring manager notifications.
Operational scope covered Talent Acquisition and hiring managers across Copper CRM's United States operations, centralizing candidate records and hiring activity in a single system of record. The deployment connected careers site application flows directly into Lever, ensuring live job postings and candidate intake were handled within the Applicant Tracking System.
Governance focused on role based access controls, stage and pipeline configuration standards, and a phased rollout to recruiting and hiring teams to align interviewer responsibilities and approval checkpoints. Training and process alignment prioritized consistent use of Lever by Employ for requisition ownership, candidate evaluation, and pipeline hygiene to standardize hiring workflows.
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Copper CRM AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Ruby | Legacy | Ruby Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, Copper CRM implemented Ruby Live Chat on its website. Ruby Live Chat is a Chatbots and Conversational AI application deployed as the primary conversational interface for inbound visitor engagement and web-based support on Copper's public site, handling initial qualification and real time customer inquiries.
The implementation emphasizes conversational routing and agent-assisted workflows consistent with Chatbots and Conversational AI functional patterns, including live agent handoff, scripted or templated responses, and chat transcript capture to support sales and support teams. Operational scope is website-focused and impacts customer support and demand generation functions, with governance likely centered on chat response standards, ownership by support and growth teams, and processes for handing off conversations into internal follow up workflows and CRM or support queues.
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Copper CRM Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Connect | Audio Video and Web Conferencing | Collaboration | n/a | 2018 | 2018 |
In 2018, Copper CRM implemented Adobe Connect on its public website. Copper CRM embedded Adobe Connect to deliver web-based meetings, client webinars, and remote training as part of its professional services operations. Adobe Connect is used as the Audio Video and Web Conferencing layer for customer engagement and product demonstration workflows.
The deployment leverages Adobe Connect hosted meeting rooms and embedded UI components on copper.com, using content pods for slide and video sharing, screen sharing, session recording and playback, and attendee management capabilities. Configuration focused on public-facing meeting entry points and persistent meeting URLs to simplify client access and reduce friction for external participants. The implementation reflects a SaaS delivery model with web-embedded meeting orchestration.
Operational ownership centers on customer-facing business functions including professional services, customer success, sales demos, and training. Governance emphasizes host scheduling, attendee permissions, session recording controls, and centralized management of public meeting endpoints through the website. The Adobe Connect implementation positions the Audio Video and Web Conferencing capability as the primary channel for external synchronous engagement.
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Collaboration | Collaboration |
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2018 | 2018 |
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Event Management | Collaboration |
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2018 | 2018 |
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Copper CRM CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Account Based Marketing | CRM |
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2023 | 2023 |
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CRM | CRM |
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2024 | 2024 |
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Customer Data Platform | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Support | CRM |
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2018 | 2018 |
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Customer Support | CRM |
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2018 | 2018 |
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Data Management Platform | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation, Sales Automation | CRM |
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2021 | 2021 |
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Sales Automation | CRM |
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2016 | 2016 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Copper CRM ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2019 | 2019 |
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Copper CRM TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Copper CRM PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2018 | 2018 |
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Copper CRM IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Database Management | IaaS |
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2016 | 2016 |
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IT Decision Makers and Key Stakeholders at Copper CRM
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Copper CRM Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Copper CRM IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Copper CRM digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Copper CRM Technographics
Copper CRM is a Professional Services organization based in United States,
with around 270 employees and annual revenues of $37.0 million.
Copper CRM operates a diverse technology stack with applications such as
Lever by Employ, Ruby Live Chat and Adobe Connect,
covering areas like Applicant Tracking System, Chatbots and Conversational AI and Audio Video and Web Conferencing.
Copper CRM has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Employ, Ruby and Adobe Systems.
Copper CRM recently adopted applications including
Evercontact in 2024, Zoominfo Platform in 2023 and Ruby Live Chat in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Copper CRM’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Copper CRM’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Copper CRM technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.